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“Christmas in NYC 2014”

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Hilton Times Square
Ranked #106 of 467 Hotels in New York City
Certificate of Excellence
Swansea County, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Christmas in NYC 2014”
Reviewed 2 January 2014 via mobile

Our Christmas holidays were fab in this hotel, fantastic room with a wonderful view. The staff are so friendly, and I appreciated the man removing the elevators carpets to clean, taking the time to hold the doors for me & wishing me a " happy holidays" , a lovely human touch! Don't know your name, but you are part of a great team of people keeping the hotel bright & clean.. Thanks to all, we enjoyed our stay & would love to return.. X

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 13 January 2014
Thank you for choosing our hotel to spend your holiday. We appreciate your feedback and kind words regarding our rooms and staff. We hope to have you back with us again soon.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brevard, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

We just completed our second stay at the Hilton Times Square, and it was just as fabulous as our first. The manager, Chad Nathan, was in touch before our arrival to make sure our rooms were what we needed. Marvin, at the front desk, remembered us from our previous visit. We love the central location that allows us to walk everywhere we wanted to go. We won't stay anywhere else.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank PLemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 13 January 2014
On behalf of the staff and management of the Hilton Times Square, I would like to thank you for your complimentary review about your experience at our hotel especially with Chad and Marvin. I was happy to let them know that their efforts to provide exceptional service was successful. We look forward to the opportunity to welcome you and your family again in the future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level 6 Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 January 2014

The staff at this hotel, in Times Square, makes all the difference. We stayed first wkend in December 2013. From check in to check out we were not disappointed. We brought our 8 yr old granddaugher who had the best time ever for her 1st time in Times Square, NYC. No request to small and no request to big...the staff did it all! The staff at this hotel conveys a 'come back'! we value you mood. We stayed on the 44th floor and enjoyed the lights and sounds of Times Square. In close proximity is Mdme. Tussard's and the Ripley's Believe it or Not and kitty corner to the Foxwoods theater. A truly memorable weekend, in part because of the wonderful staff at this hotel. Will definitely be back in the spring. Super clean room, absolutely great location! Go, you won't be disappointed.

Room Tip: We were on the 44th floor, 42nd St. side. Lights and action!! It was awesome.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sylviaroseva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 13 January 2014
Thank you for taking the time to post a review of your recent stay. We appreciate your feedback. I am glad to know you and your family had such a memorable time in New York City and the staff left such a wonderful impression. We look forward to having you stay with us again in the future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port of Spain, Trinidad
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2014

My wife and I decided to enjoy the Christmas holidays and welcome the New Year in New York City, making the Hilton Times Square our base. We could not have chosen a more central place to balance great shopping and with fantastic night life for the season. We came across a very accommodating staff that did their utmost to meet every request we put to them. On another note, we also brought in the New Year at crazy party at the Liberty Theater, which was in the same building and they gave special treatment to guests at the Hilton Times Square - an unexpectedly nice touch. We'll definitely come again!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank misternavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 13 January 2014
Thank you for your feedback regarding your experience at our property. I appreciate you choosing our hotel as your holiday destination. We hope to see you back here again next year.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abingdon, Virginia
Level 5 Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 December 2013

We have stayed at this hotel for over ten years and this was the best experience yet. The staff remember us from previous visits and do all they can to make our experience perfect. Front Office Manager Chad Nathan quickly responded to our requests and made sure we had the perfect room, as well as a wheelchair for a family member. Sarah Kriger assisted with room changes and Bellman Brian became our new best friend helping with luggage, numerous shopping bags and snacks! This hotel has become our home away from home and we cannot wait to return!

Room Tip: Request a high floor on the 42nd Street side. Great to people watch all of the activity below.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 67Kristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 31 January 2014
67Kristina,

Thank you for your kind words regarding your interaction with Chad, Sarah and Brian. They are truly our hospitality "rock stars"! We hope to see you back with us again soon. Thank you for your loyalty.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Mill, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2013

To start: I am a HHonors Gold member. I was e-mailed before arriving at the hotel asking if I had any requests. I requested extra towels and a view of the Empire State Building. Both were delivered as well as an upgrade to a Deluxe King on Floor 42. Couldn't be happier with the room, it felt like a home away from home! The bed and pillows were super comfortable and the black out drapes were perfect! As a Gold member we received complimentary breakfast which was a phenomenal buffet. We actually used it as our lunch twice (since it's served till noon on weekends) and saved ourselves from the high NY food prices. The only minor issue was having to wait for a table for breakfast at times. Front desk, wait staff, and everyone else were always smiling even if we didn't need anything. Special shout out to the staff member who discussed MJ with us in the elevator, she didn't have to speak to us but she did!
The Times Square location was perfect for our needs. With subway entrances on two corners of the street it was easy to get on any line and easily get right back to the hotel! It does get a little crowded when walking back later at night just because it's Times Square. Also, the theater for Newsies was literally right behind the hotel!!! I thought about trying a different Hilton property on our next NY trip but I don't know why I would. We will be back to the Hilton Times Square!

Room Tip: Higher floors facing south can see the empire state building. Beautiful @ night.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank mccurleym2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2013 via mobile

We love this hotel & its personnel. Great location, first rate service in every respect, & we are treated like family. We always enjoy seeing Gazi in the restaurant during breakfast, & we thank Chad, the front desk manager, for helping us out with a recent problem, which was not of Hilton's making. We always know we can expect only greatness from this property, & that's why we keep coming back.

Stayed November 2013, travelled as a couple
Helpful?
Thank kigmaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 31 January 2014
Dear kigmaui,

Thank you for your time in providing this insightful feedback. Thank you for acknowledging our team members Gazi and Chad. I am glad you enjoyed your stay overall and hope your travels will bring you back as a result of this experience.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#88 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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