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“Nice Rooms, good service”

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Hilton Times Square
Ranked #112 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 7 March 2014

this was my first trip to NYC. I am mainly a Hilton traveler so i choose this hotel. I like the modern rooms, nice king beds, GREAT views from the 45th floor. However....next time i travel to NYC i will not stay in the middle of Time Square, way too Touristy.

  • Stayed: January 2014, travelled as a couple
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1  Thank Funtravler85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear Funtravler85,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.
I’m glad you had such positive experience during your stay with us and even though you found the location touristy. We will you the best in your future travels.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

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3,690 - 3,696 of 6,987 reviews

Reviewed 7 March 2014

Hotel rooms were very spacious and comfortable. Checked in early and our room was ready. They were able to accommodate our request for upgrade. All amenities requested on line were there when we checked in. Staff was so friendly. Raquel at front desk was so helpful and pleasant. Views were awesome I would stay here again and would recommend to others.

  • Stayed: March 2014
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1  Thank Maur1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear Maur1222,

Thank you for taking the time to share your experiences at our property. Raquel is truly one of our top hospitality professionals. She will be happy to know she had such a positive impact on your stay. I hope your future travels bring you back to the Hilton Times Square.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

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Reviewed 6 March 2014

We decided for a weekend get away in NY and we do not regret to have booked Hilton Times Square.

The room was top of the notch (literally speaking). No complains.
The front desk\lobby staff was also great.
Hotel`s location was unbeatable as well. For sure, coming back to NY we will stay at Hilton again.

We had a minor not so good experience, since we forgot 2 pieces of clothes inside the bathroom and nobody found it.... I evaluate this as an isolated issue, specially comparing to our Hilton previous experience, as I mention, the overall experience was awesome.

obs: we had the opportunity to touch base with the general manager and he showed to be really capable to address our needs and make our experience memorable.

Room Tip: corner rooms, high floor
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  • Stayed: February 2014, travelled with family
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1  Thank HEBERSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear HEBERSON,

Thank you for taking the time to post a review of your recent stay. We pride ourselves on providing excellent customer service to all of our guests. I’m glad you found our staff to be friendly and you enjoyed all that New York City has to offer. We deeply value your patronage and hope that the minor issue does not keep you from bring your family back to stay with us again.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014 via mobile

First class hotel , great location and great service
Prices are very competitive with
other midtown locations and many rooms have been refurbished
Staff have been there a long time both at front desk and in the restaurant....they know how to take care of guests
The hotel is on the 22nd floor so most of the Times Square noise is eliminated

Stayed: February 2014, travelled as a couple
Thank JBC080550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear JBC080550,

Thank you for your time in providing this insightful feedback. Thank you for your continued loyalty. I am glad you enjoyed your stay overall and hope your travels will bring you back as a result of this experience.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

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Reviewed 6 March 2014

Thanks Mike for giving us great service at the door, valet service and greeting!! You went above and beyond and are a valuable employee at that hotel. The late night check in was easy and everyone was very nice to us. Could have had more people working the breakfast area

Room Tip: In the heart of it all in time square
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  • Stayed: February 2014, travelled as a couple
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Thank pennieniven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear Pennieniven,

Thank you for your time in providing this insightful feedback. Thank you for acknowledging our team member Mike. He is truly a hospitality professional. I am glad you enjoyed your stay overall and hope your travels will bring you back as a result of this experience.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

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Reviewed 5 March 2014

We attempted to get early check in, however nothing was available. The hotel checked our bags and took our cell number, as soon as a room was available they called. We came back later and a room was ready for us, I asked if we could get upgraded to a higher floor and we were accommodated with a corner room. The view wasn't as good as I had hoped for, you could only get a glimpse of time square between buildings. The room was renovated and clean. It took the bellman 45 minutes to bring up our luggage, but he profusely apologized. It was a great location if you are going to see a show or just want to be in Times Square.

Room Tip: When we booked the room a week or so before the trip it was $199 per night. I went on line the day...
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  • Stayed: March 2014, travelled as a couple
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Thank funtimefamily12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear funtimefamily12,

Thank you so much for your review. It was a true pleasure being of service to you and we do hope to welcome you back soon.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

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Reviewed 5 March 2014

This hotel ticked every box! We read other reviews and were hoping for an amazing view - emailed Lynell a few days before our holiday. Our view from the 43rd floor was spectacular! Empire State Building to the left, Freedom Tower straight ahead and Hudson River to our right! We paid lots of dollars for a cocktail at the Marriott -The view rotating bar - and at no point did the view match our room! Our room was spacious, clean and bathroom huge. Check in was fast and efficient as was check out. Concierge confirmed our airport transfer on departure and no problems with lobby wifi. Location was fab for us as we wanted to be close to Broadway for a show - Jersey Boys was amazing - and in the centre for other sights. Thank you Hilton Times Square for a fantastic hotel experience.

Room Tip: E mail and ask about views!
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  • Stayed: February 2014, travelled with friends
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Thank Adele O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this reviewResponded 10 March 2014

Dear Adele O,

Thank you for choosing to spend your vacation with us. I appreciate your positive feedback. I hope to welcome you back to our property in the near future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#92 Luxury Hotel in New York City
Price Range: £132 - £458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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