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Hilton Times Square
Ranked #108 of 467 Hotels in New York City
Certificate of Excellence
Nashville, Tennessee
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“worth the cost”
Reviewed 4 May 2014

This hotel was in the heart of the Big Apple and perfect. The staff was friendly and the location was located in easy distance to any NYC attraction. The bars were delicious, especially the minus 5 degrees bar!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KandiH63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 5 June 2014
Dear KandiW63,

Thank you for taking the time to post a review of your recent stay. I am pleased that you enjoyed our centralized location and the outstanding service we provided. We appreciate this feedback. We look forward to having you stay with us again in the future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,409)
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Leamington Spa, United Kingdom
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 May 2014 via mobile

Myself and a friend stopped here for 1 week at the end of April for my 30th birthday, I can honestly say it was the best hotel I have ever stopped in, we arrived a little early for check in-not a problem our room was ready, we were given room 4110 on the 41st and the view was just amazing we were also given complimentary cocktail vouchers as a birthday gift, all of the staff from bell boys to management were spot on super friendly and helpful, room was very spacious and bed extremely comfortable, I can honestly say I do not have a bad word to say about this hotel..well maybe except free wifi in rooms, however it is available in lobby, thank you Hilton for helping make my 30th the best birthday ever, cannot wait to come back :-)

Stayed April 2014, travelled with friends
Helpful?
1 Thank Wild84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 5 June 2014
Dear Wild84,

Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay with us and would recommend us as a place to stay when visiting New York City. We appreciate your comments and look forward to seeing next time you're in town!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level 6 Contributor
163 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 3 May 2014

Pros:
1. Great location for travellers - Hotel is conveniently located to the subway and the Port Authority bus terminal. Short walk to Times Square.
2. Spacious Room - Room is big enough and well-appointed.

Cons:
1. Loose Security - Just stayed at this property last Apr2014. Was traveling with kids and a senior citizen. We were followed by a man (carried a white plastic bag) at around 6pm local time to the hotel floor we were staying. We knew he was up to something because we heard him muttering to himself that he was visiting a friend, but it so happened he stood in front of the hotel room of tourmates. Thus, we knew he was lying. We stalled for a few minutes and watched his moves and managed to get back to lobby. We saw him return to lobby and talked to concierge. I immediately approached the same concierge after the man left and took the lift. The concierge told me that the man got lost as he was supposed to go to Doubletree Hilton. I told the concierge what happened but he just told me it seemed he was really lost because the man handed him a phone number which was a valid Doubletree Hilton number. Still skeptical about it, we left to grab some dinner at 43rd street. On our way back, we saw the same man who followed us earlier. Our eyes met and the minute he saw us, he shouted and caused a commotion. We walked hurriedly back to hotel. Thus, we confirmed that the man was not headed for Doubletree Hilton as we saw him just bumming around the vicinity. The nights after that, we decided not to take our meals around the hotel property as the same guy might just be hanging around. Reported the incident to concierge and hotel security, but not much help/assurance given either.

I suppose security is an issue in this property because the lifts bringing guests to hotel rooms do not require key card verification. Also, the ground floor lift carrying guests to hotel lobby does not have security check at all.

2. Housekeeping Needs Improvement - Housekeeping did change towels everyday and provided sufficient towels for use. However, for 2 consecutive nights, one of the towels provided were really dirty - sporadic black smudges.

Room Tip: Book higher floors to avoid the street noise. 42nd Street gets quite busy esp during weekend nights...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sherr503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 7 May 2014
Dear Sherr503,

I hope this email finds you and your family well. I read the above complaint and must immediately apologize for the bad experience you encountered at the hotel. Hundreds of persons enter the hotel at any given time throughout the day. Keys are not checked throughout; unless a seemingly suspicious person try’s to enter. Times Square is so busy that indigents do enter all of the hotels and sometimes get past the security officers at the hotels. Our policy is immediate contact and arrest of any trespassers with the support of the New York Police Department.

Please give me the day of the encounter at 6 PM. I already looked at the cameras and cannot find the person and you describe in the elevator. I will then generate a picture to all of the hotels to be aware of this person and to question him if he should ever return.
I was also disappointed to find you spoke to someone in the Security Department; and nothing was done about your complaint. Please describe the person you spoke with.
I have discussed your experience with our Director of Housekeeping and are in the process of making changes to better accommodate our guests and their needs.

Your immediate help will assist me with a thorough investigation into the facts in this complaint. It will help us understand and bolster the Standard Operating Procedures of the department.

Thank you for taking the time to post a review of your recent stay and brining these matters to our attention. Our wish is that all our guests leave our hotel feeling that they are cared for and respected. We hope that this incident does not keep you from staying with us again in the future.

Sincerely,
Eric Wyatt I Director of Safety and Security
eric.wyatt@htsnewyork.com
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Los Altos, California
Level 6 Contributor
94 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 May 2014

The Hilton Time Square is all the way up there. The lobby is accessible by a lift on 20-something-th floor. It's actually right in the area where there are tons of tourists, I sometimes find it a bit annoying surrounded by tourists who are over-excited and often drunk. Having said that, benefits from situating near a big tourist spot means lots of food and shopping choices too. Being all the way up, you can't really hear the noise at the street level either. Staff was OK - definitely not being the most friendly I've met but they were indeed efficient. Breakfast was OK. Room was very big by Manhattan standard - I even felt that the room looks lonely and could use a bit more furniture.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DT94024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 29 May 2014
Dear DT94024,

Thank you for taking the time to post a review of your recent stay. Feedback such as yours is a vital element to our success and used to train our staff on what our guests expect of us. On your return trip we hope to give you the 5 star experience you have come to expect from Hilton.


Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McKinney, Texas
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 May 2014

Hotel is centrally located in Times Square, rooms are nice and clean. One day after running around the city, we returned to the hotel and found that housekeeping had never made up our room. I called housekeeping and they sent someone immediately to clean the room. When they were done they came to the lobby to let us know it was complete. Later that evening when we returned to the hotel after dinner, we found that they had delivered a complimentary wine and cheese tray to apologize for the oversight. Very nice surprise.

Stayed March 2014, travelled with family
Helpful?
1 Thank BrutusMcV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 28 May 2014
Dear BrutusMcV,

Thank you for taking the time to share feedback on your recent stay with us. We appreciate this feedback and the opportunity to address the issue you brought to our attention. I am sure upon your next stay with us you will find it a perfect one.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2014

Obviously didn't deal with the highly-rated Raquel at the front desk and was not given any information that was helpful - just given key and price for valet parking. However, the room was ready at 1 p.m., on the 30th floor with a great view. This hotel is extremely clean and bed/pillows comfortable. I never even heard a siren throughout the night although I'm sure given the craziness right outside the hotel door there were plenty! The valet and bell staff on the first floor were much friendlier and more helpful than front desk staff. There definitely needs to be a sign on 42nd Street entrance or at least on the reservation confirmation email that the valet parking is on 41st Street. I double parked on 42nd and ran in to find out where to go - a bit stressful given the traffic. Don't know if I'd stay here again as it's really not off the beaten path of Times Square. The shock of merely walking out the front door was a bit jolting at times. Don't bother with Ripley's Believe it or Not as you can just people watch and be just as amazed (just kidding - we didn't even go to Ripley's...). If I do stay in Times Square again though, I'd stay here.

Room Tip: 30th floor facing 42nd Street had a great view including the Hudson River in distance and cool gold...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank needvaca12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 28 May 2014
Dear Needvaca12,

Thank you for taking the time to share feedback on your recent stay with us. We appreciate this feedback and the opportunity to address some of the issues you have brought to our attention. Please be assured that we have addressed these matters. Hopefully upon your next visit you will find your stay with us a perfect one. I hope to welcome you back to our property in the near future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 May 2014

We stayed for 2 nights on the 30th floor. 2 Adults and 2 kids. Booked an Allergen free room. Room was clean and newly updated, which is so important to me. The beds and pillows were quite comfortable. The room was spacious and considering we were on a busy street, we did not hear the noise from the street, except for sirens, of course. Lobby was nice, right off the bar. Bar drinks were quite good. If you don't like crowds, then you may not like the location because when you come out of main doors, it's super busy. We really enjoyed the location and the action of it all. I would definitely consider returning.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 28 May 2014
Dear Mary K,

Thank you for your comments. We value every guest's feedback and opinion and your response will help us continue to fulfill our commitment to provide excellent customer service and superior guest experience. We hope that you will stay with us again to allow us another opportunity to "wow" you during your stay!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#89 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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