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“Perfect location and helpful staff”

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Hilton Times Square
Ranked #105 of 466 Hotels in New York City
Certificate of Excellence
Norfolk, Virginia
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect location and helpful staff”
Reviewed 14 July 2014

Was in NYC for business and took advantage of the opportunity to add a weekend of fun on the front end. We were hungry and travel weary when we arrived at the hotel at 9 p.m. after multiple canceled and delayed flights, a long wait for a cab from the airport, etc. The staff at the front desk were so nice and although they could not honor our request for a corner room without adjusting our corporate rate (we declined), they did put us in a beautiful room on the 40th floor, overlooking 42nd street. The rooms had just been newly decorated and the bed and pillows were very comfy. The room was larger than what you would expect for a city hotel. Although we spent much of our time sight seeing and having meals outside of the hotel, we did start our day having coffee or a full breakfast in the hotel dining room and ended most days with drinks in the lobby bar. Service was quick and the waitstaff were very friendly and accommodating. Security made their presence known on the ground level of the hotel and I always felt very safe. This hotel is in a great location, central to most everything. As nice as this hotel was, it's the people that work there that really make me look forward to a return visit...soon, I hope!

Room Tip: Request a room on one of the higher floors.
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  • Stayed February 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank BobKatO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 24 July 2014
Dear BobKatO,

Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to the New York City area. I am so glad to see that you enjoyed your most recent stay! Thank you for the complementary comments regarding our rooms, location, and staff. We certainly appreciate the referral to your friend who is a corporate travel planner as well! We look forward to the next time your visit. See you again soon!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Highland, California
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

When we went to see the parade it was cold and windy. We had a perfect spot to see the parade right in front of the hotel under the awning. the staff was very nice. Hotel was centrally located. Super clean and comfortable. Good Free Breakfast.. Great coffee.

Room Tip: ask for a view of time square.
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  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Cindyl1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 22 July 2014
Dear Cindyl1224,

Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay with us. We appreciate your comments and look forward to seeing next time you're in town!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

I hastened to say that the street noise was not audible in the room. But the particular location is noisy and unpleasant--too bad as I really liked the accommodations. The staff was especially friendly and the room quiet, clean, comfortable.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank gmasandra34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 22 July 2014
Dear Gmasandra34,

We at the Hilton Times Square want to first and foremost thank you for your posting such positive comments in regards to your past stay. Thank you again for choosing us.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC
Level 5 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 July 2014 via mobile

Very nice hotel in the perfect location. The real star of this hotel is the front desk manager Chad. He went above and beyond for us. By far the most helpful hotel empolyee I have ever had the pleasure of working with.

The room we were in had an amazing view of the Empire State Building. The beds were comfortable. The room was clean. There is no pool, but it wasn't a problem. There is more than enough to do in the area!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PearceNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 22 July 2014
Dear PearceNC,

Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to the New York City area. I am so glad to see that you enjoyed your most recent stay. We look forward to the next time your visit.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 11 July 2014

Stayed at the hotel for 4 nights whilst visiting New York, nice enough business hotel with all the expeced amenities.

Would like to know where they get their pillows from though as they were unbelievably comfy!!!

  • Stayed August 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diveboy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 22 July 2014
Dear Diveboy77,

Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay and the comfort of your bedding. Most products are available on the Hilton website for purchase. We appreciate your comments and look forward to seeing next time you're in town!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014 via mobile

I stayed here four nights with my family and it was wonderful. The guys downstairs were so friendly and nice! They will always get you a cab, and they suggested better things for us than the concierge! It's a great location and I would stay again

Stayed June 2014
Helpful?
Thank Alex0823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 22 July 2014
Dear Alex0823,

Thank you for sharing your experiences with us. We greatly appreciate this feedback. We hope to have you stay with again.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgantown, United States
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2014

One of the best reasons to stay in Hilton Times Square is the first level-buffer zone before you take elevator up to reach the lobby. Security is pleasant and mindful of anyone entering hotel who might not be there for lodging or dining. We noticed a very watchful night guard ready to escort two women to the exit because they were becoming loud and disorderly. It was the 4th of July!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this review, 22 July 2014
Dear Sarah R,

Thank you for taking the time to post a review of your recent stay. I am pleased you felt safe during your stay. We take the safety and security of our guests very seriously. On behalf of our staff thank you for choosing us.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#87 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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