We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Times Square
Ranked #109 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 24 August 2014

The hotel is close to the theaters and Times Square. The room was clean and the king sized bed was super comfortable. You can only valet park your car. When you go to leave, call about 45 minutes ahead of when you'll be leaving. It takes about that long for the staff to retrieve it from the parking garage. Overall it was a decent place to stay. Would stay here again.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this reviewResponded 29 August 2014

Dear Rich M,

Thank you for your time in sharing your experience with me. I am happy to see we were able to take care of your needs and that your stay was enjoyable overall. Our number one goal is to give our guests a perfect 10 experience. We look forward to the next time!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (6,850)
There are newer reviews for Hilton Times Square
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,139 - 3,145 of 6,850 reviews

Reviewed 24 August 2014

We spent 8nights to the hotel !the rooms were spacious modern furnished with a spectacular view.the staff was very polite and when we find out that there were no slippers in the room they immediately resolve the "problem".the location is perfect with many restaurants around and theaters.don''t miss shake shak for the best burger in the world! port authority is less than 2 minutes on foot .hope to stay again soon !!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kleo330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this reviewResponded 29 August 2014

Dear Kleo330,

Thank you so much for such a wonderful review of our hotel! We are delighted that you felt that way and look forward to our next opportunity to welcome you back!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

There isn't an executive floor here - but I still loved it. We were up on the 43rd floor and the views were awesome. Quiet, clean - what Hilton's should be. At street level place is a zoo. But is right in the thick of it. I would definitely stay here again.

Stayed: August 2014, travelled on business
Thank RJ24R2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this reviewResponded 29 August 2014

Dear RJ24R2,

Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay with us. We appreciate your comments and look forward to seeing next time you're in town!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

This hotel is right next to Madame Toussades in Times Square. The location is great. The hotel itself is just blah. I have never been adverse to spending money to secure good service at a hotel, and I made the mistake that because this was a Hilton, in the center of town, that it would be comparable to other Hiltons of the same ilk. It is not. It felt more like a Holiday Inn Express, or worse, a Days Inn. (I make an exception for the restaurant, which was great). The concierge was very friendly, but they went off service in the early evening ?6pm, and did not make the arrangements we attempted to book prior to arrival. They seemed more like an information station than an actual concierge.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this reviewResponded 25 August 2014

Dear Joanne C,

Thank you for taking the time to leave us feedback regarding your previous stay with us. I am glad you enjoyed our location. However, there were obviously some areas you found "blah". I would appreciate any specific feedback you have regarding what we could have done better. I would love the opportunity to welcome you back and exceed your expectations.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Nice and quiet in the hotel room. It was pretty standard as hotel rooms go, but with a lovely view.
My teenagers were irritated by the fact i wouldn't pay an extra $15 for the internet, but at nearly $300 for a room, i think they could have given you free wi-fi. All other hotels that we stayed at had free internet access. We only stayed for one night so it wasn't a major issue.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank happytraveller65_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this reviewResponded 29 August 2014

Dear Happytraveller65_12,

Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. On your next stay with us please note that we offer free Wifi in our Sky Lobby and our newly updated business center. There is a charge for the internet and our rates are comparable if not lower than other properties in the area. We have discussed your feedback regarding the cost of the internet with Hilton and hope in the future this may change.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Excellent location. Checked in and room not cleaned. Bathroom filthy. Shower drain stopped up. Would absolutely not stay here again. We must have just gotten unlucky because I chose this hotel based on it's reviews on trip advisor.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Tamara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Director of Housekeeping at Hilton Times Square, responded to this reviewResponded 25 August 2014

Dear Tamara O.,

Thank you for sharing your experience on TripAdvisor, we do learn from all feedback, good and bad. As the housekeeping director, I am deeply disappointed to see these uncharacteristic errors occur during your stay. I understand our managers were in contact with you, and I want to follow up as well. I want to assure you that we want to make it right for you, which it seems we did not do in this case. Please contact me on my office line at 212-642-2515 or email me at dshannon@htsnewyork.com. Thank you gain for your time, and for choosing to stay with us. I look forward to hearing from you.

David Shannon
Director of Housekeeping

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Great room, quiet, very quite at night, which is why i got the "quite" room. very sensitive sleeper. breakfast was okay, although we did the buffet, but the food was mediocre, expected better. location was great, heart of times square. overall i'd say 9.5/10.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 669raviy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynell L, Manager at Hilton Times Square, responded to this reviewResponded 29 August 2014

Dear 669raviy,

Thank you for sharing your experiences with us. We greatly appreciate this feedback. We hope to have you stay with again.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#144 of 468 in New York City
7,176 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#184 of 468 in New York City
8,057 reviews
Midtown
Hyatt Centric Times Square New York
Show Prices
Show Prices
Show Prices
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#193 of 468 in New York City
9,654 reviews
Midtown
Hampton Inn Manhattan / Times Square Central
Midtown
New York Marriott Marquis
New York Marriott Marquis
#173 of 468 in New York City
11,087 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#90 Luxury Hotel in New York City
Price Range: £160 - £419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Southall Travel, Travel Republic (UK), Hilton Hotels Direct, Hotels.com, TripOnline SA, Ebookers, 5viajes2012 S.L., Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing