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“Couldn't fault anything!!”
Review of Sofitel New York

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Sofitel New York
Ranked #65 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
1 review
“Couldn't fault anything!!”
Reviewed 12 July 2011

This was our first trip to NYC and it was fab because we stayed at the sofitel, we had good views the bed was really comfortable and the room was clean, the staff were friendly and there was just nothing that we could fault it was that nice I still keep going on about it and desperate to return again soon.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Empauljas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Memphis, TN
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2011

It's a beautiful place, especially the common areas. Our television did not work so we called maintenance, who just tightened a connection in the back. The next morning, however, the TV stopped working again. It just had a frozen pixilated screen on all channels as if the sattelite feed wasn't coming through.

The main problem was that neither myself nor my girlfriend could get ANY ATT coverage on our cell phones- can't speak for other carriers because we both have ATT, but it was as if the hotel was lead encased. I literally had to leave the room, descend to the lobby, and go out in front of the building to make or take a call. It was like I was taking a smoke break.

This was incredibly annoying and an absolute deal breaker to me ever coming back here again. We just stayed one night, then went to the Grand Hyatt .4 miles away for the next 4 nights. There we had no issues whatsoever with coverage. Then we went to another hotel in Midtown for the last night, and again, no cell phone problems.

I can't recommend the Sofitel for that one reason only, which is too bad, but for 300 bucks a night I don't think I should have to go stand in the street to wait for an important phone call.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MarkGreaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTito, General Manager at Sofitel New York, responded to this review, 3 August 2011
Dear Guest,

Thank you for taking the time to write about your recent stay at Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problem.
We apologize for the problems with the Cell Phone coverage, I can assure you that we are working with the different service providers to get it solved very soon, we assume the responsibility of providing a better signal although as you may understand is something that we are dependent of the service provider which make the solution process a little more complex.
Again, please accept our apologies.
We hope that you will consider staying at Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
1 review
Reviewed 12 July 2011

Stayed 3 nights right at the end of June, great location near to fifth avenue shops, Rockerfeller plaza and Grand Central station, all well worth a visit.

Good sized room with nice Bose room filling sound.We were on floor 6.

Did not eat in hotel, plenty of choice around along with plenty of coffee shops

Would recommend and would certainly consider other Sofitel properties

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SilverDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 11 July 2011

We recently stayed for four nights in a luxury king room, and were very impressed with how clean and spacious the room and bathroom were (especially for New York!).
The bed was the most comfortable we've slept in, and were also impressed with how quiet the room was.
From front desk to doormen, the staff were friendly, courteous and attentive.
One of the concierges on duty (male), came across to us as aloof and condescending. However, another of the concierges (female) was very helpful with recommendations and directions and much friendlier.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank davidlou48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 July 2011

Great location, room was very comfortable and the staff all friendly. Nothing bad to say about the hotel, nor did it blow my mind. Recommend staying here.

  • Stayed November 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Canim1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 July 2011

This was our second visit to the Sofitel. It was just as good as the first. Excellent location in Manhatten and those beds, how did we ever get out of them in the morning, they are to die for. Staff polite and attentive. Room clean, well maintained and a reasonable size. What more can you ask for.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Avensis_Spirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 July 2011

We stayed in junior suite over the 4th of July holiday weekend in the floor above the one that DSK stayed in during his now infamous stay at the same hotel. This was our second stay here and everything was near-perfect. We booked several months earlier at a reasonable rate for what appears to be one of the slower travel periods for NYC. The suite was large and comfortable and was equipped with the latest amenities. We requested and received a small refrigerator for our stay at no additional charge. The hotel is ideally located on W 44th Street between FIfth and Sixth Avenues, close to the Theater District, Rockefeller Center, and subway stations. We've stayed at other places, including the Casablanca, which is currently tops on the Tripadvisor list, but I don't think that we've liked any hotel in the city more than the Sofitel for its convenient location, expansive, modern rooms, relatively reasonable rates, and its courteous service staff.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ponc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#49 Green Hotel in New York City
#57 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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