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“Great value, great location, great service”
Review of Sofitel New York

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Sofitel New York
Ranked #65 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
1 review
“Great value, great location, great service”
Reviewed 23 January 2013

Reasonably priced luxury hotel in the middle of midtown Manhattan is a good value. Located in between and nearby to Times Square/Broadway, Rockerfeller Center, 5th Ave shopping, Empire State. Staff is friendly and helpful. They went out of their way beyond the call of duty when I lost my wallet in a taxi, and actually got it back for me! We have stayed here the last 2 times we visited NY...and will surely stay here next time too.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oojoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, 23 January 2013
Dear Guests,
Thank you for sharing your great experience at the Sofitel New York.
We are delighted to here you really enjoyed our location closed to the main sightseeing. We are very glad our Ambassadors have been able to get your wallet back, it was our pleasure to make this gesture for you, and have you leave the hotel happy.
We are really looking forward to welcoming you back very soon at the Sofitel New York.
Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
270 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 January 2013 via mobile

We didn't choose this hotel. It was part of a Christmas gift from my sister. Great location. Friendly staff. Lobby was beautiful. Room was clean and adequate. Nothing fancy. Bathroom was great...separate shower and tub. A real treat for me to be able to take a bath. My only issue was the lack of a comfortable chair. The chair was worn and very uncomfortable. We didn't spend much time in the room but when we did the bed was the only option for seating and reading. For the location alone I'd stay here again.

Stayed January 2013, travelled as a couple
Helpful?
Thank Japruzze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, 23 January 2013
Dear Guest
Thank you for taking the time to share you experience regarding your recent stay at the Sofitel New York.
We are very glad you have been invited to the Sofitel New York as a Christmas gift, and had a great time. We are delighted to hear you really appreciated the separate bath and shower; however, we are sorry the chair was not comfortable enough.
We really hope to welcome you again very soon.
Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2013

Very nice hotel just blocks from Times Square. Truly a great experience. Would highly recommend. The rooms were magnficent and the location just incredible. Hotel staff was wonderful and gave great recommendations for dining, entertainment and sight-seeing.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank btimothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, 23 January 2013
Dear Guests,
Thank you very much for sharing your feedback regarding your recent stay at the Sofitel New York. We are delighted you really appreciate the comfort and the great location of the hotel, in the very center of Manhattan. It is a pleasure to hear you received a great care from our Ambassadors. Thank you for recommending the Sofitel New York..
We are looking forward to welcoming you very soon.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
128 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 20 January 2013

I stayed at the Sofitel NYC the first time 10 years ago and it's still good. Got a nice, clean room on the 20th floor for under $200/night, not difficult to do in NY in the middle of winter after the holidays. Not surprisingly, the hotel seemed pretty empty. Room was quiet with great beds, big bathroom, and pleasant touches like robes and slippers, evian water, and Lanvine toiletries. Staff were cool but efficient. Best of all is the midtown location; it's 2 blocks from Times Square, a block from 5th Ave, and a few blocks from various subway lines. Yes, as others have mentioned the room was a little dinged around the edges but mine wasn't bad. Didn't eat in the restaurant. For a good value breakfast, check out the Red Flame diner down the street. I recommend the Sofitel NY - tres bien.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady911Driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, 23 January 2013
Dear guests,
We are glad you came back at the Sofitel New York 10 after your first stay and still have a great stay.
We are delighted to hear you really enjoyed the comfort of our rooms and all the special amenities offer.
Thank you for recommending the hotel, and hope to welcome you again very soon.
Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 January 2013

My husband and I stayed at this hotel the first weekend in December to enjoy the Christmas season in NYC. The location was great for hitting all the tourist spots - Grand Central Station, Rockefeller, Times Square, etc.

Our room was quite spacious considering it was a NY hotel. The bathroom was very clean and nicely appointed, with excellent hot showers and good water pressure. The room itself was very quiet and restful. Even though we were just off the elevators, we did not hear a sound during the night. The room service was very prompt and the food quite good.

We did the bed & breakfast package and found the restaurant service to be mixed. First morning we had excellent service and delicious food. My husband has a dairy allergy, and the server was very accommodating and handled everything perfectly. However, the second morning was not so smooth. Our server was very annoyed by having to deal with a "non-standard" order and had to go and check with the kitchen twice before being able to complete the order.

The Concierge desk was very helpful in making restaurant reservations in advance before we arrived, and then helped with maps, subway directons, and lots of recommendations in general.

Overall, a wonderful stay! We will definitely be back!

Room Tip: We sprung for the higher floor rooms and had a view of the Chrysler building, but not much else. I...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MplsTravelKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, 23 January 2013
Dear Guests,

Thank you very much for taking the time to share your experience regarding your stay at the Sofitel New York for the Christmas season.
We are delighted you enjoyed our central location, in the heart of Manhattan, close to the main sightseeing. It is our pleasure to hear you really appreciate how soundproof and comfortable our rooms are.
Moreover we are delighted you enjoyed the breakfast we are offering in our restaurant Gaby, however, we would like to apologize for the service you received on the second day.
We are looking forward to welcoming you back soon at the Sofitel New York.
Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
317 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 20 January 2013

centrally located on 44 th street, this is an excelente hotel in new york
i believe they have one of the best concierge services in the city.
their service and attention are very good
we left our passports in the room safe and they got to us to the airport on time
if this were another hotel , we would have missed our flight

Room Tip: corner rooms are the best
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jack n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, 23 January 2013
Dear Guests,

Thank you very much for sharing this amazing experience regarding your recent stay at the Sofitel New York.
We really appreciate your comment and wish the same experience to all our guests. We are delighted to hear our concierge have been help and that you could get your passport on time to catch your plane.
We are really looking forward to welcoming you back soon at the Sofitel New York during your future stay in the city.
Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#54 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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