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“Service is slow or nonexistent”
Review of Sofitel New York

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Sofitel New York
Ranked #64 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
boston
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Service is slow or nonexistent”
Reviewed 9 July 2013

The rooms were nice and the beds were extremely comfortable. The location was convenient. The service however was slow or nonexistent. The first morning the hair dryer was not working. It took almost thirty minutes and two calls to get a replacement. The next morning half way through my husbands shower there was no water. The front desk said someone would be right up. No one ever came. About twenty minutes later the water came back on no one ever called to tell us or to see if everything was okay. I am surprised at the lack of customer service at a high end hotel

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcoislandfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 July 2013
Dear guest,
Thank you for writing a review following your stay at the Sofitel New York.
We are very sorry that we failed to follow up with you on the water interruption problem, we were definitely working on fixing the problem so that the water would come back as it did.
We would also like to apologize for the delays in bringing up the item you requested and we appreciate you bringing this up to our attention so that we may correct the problem.
We are looking forward to your return to the Sofitel New York.
Sincerely yours,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Chicago, Illinois
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 July 2013 via mobile

Great hotel, nice well appointed large rooms with great bathrooms. Staff was friendly and helpful. The location is perfect for mid town adventures. Stayed here two nights. Requested room service at 1 am. Service was fast and food quality was great.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAG_Chicago_312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 July 2013
Dear guest,
Thank you for writing such a positive review. We are very glad to hear that you had a nice stay with us and that you enjoyed our unique location in the heart of it all.
We look forward to welcome you back again soon.
Sincerely yours,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2013 via mobile

Just returned from 9 nights at the sofitel NYC with my teenage daughter. Perfectly located for broadway enthusiasts, 5th avenue shoppers and a short walk to Gand central to take the subway. Staff were very friendly and accommodating - organising a late checkout on the busy july 4th holiday to make the long journey home a little easier. Room was comfy, clean and well proportioned. Will recommend to friends and family and look forward to returning soon. Thank you all at the sofitel

Stayed July 2013, travelled with family
Helpful?
Thank Alfieb07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 July 2013
Dear guest,
We are glad that you had such a nice stay at the Sofitel New York and that you were able to enjoy all the main attractions located nearby the hotel. Thank you for recognizing the service offered by our staff, it is always a pleasure for us to accommodate your needs and wishes while you are staying with us.
We are looking forward to welcome you soon again as well.
Sincerely yours,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 July 2013

We spent two weeks here. Normally I'm climbing the walls after more than a couple of days at most hotels, but the Sofitel was different. Despite being very close to Times Square it is very quiet. No traffic noise and rooms are well sound-proofed. We don't hear our neighbours which is a real treat. It has been very hot and the A/C is excellent and quiet as well. Usually hotel A/C is horribly noisy but not so with the Sofitel. My wife wants to take the bed home - it is extremely comfortable, the pillows and covers are fabulous. Fittings are of very high quality - Bose sound system, etc. Free wifi is not high speed but works fine for email and voice skype. Restaurant is very good but expensive. Gym is extremely well fitted out, probably the best hotel gym I have seen. Sign up for Sofitel special offer emails, we did and saved 40% so got a jr. suite for about what a room would be.

Room Tip: Jr. Suite is quite big and very comfortable,
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BillySpuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 July 2013
Dear guest,
We would like to thank you for writing such a nice review after your stay at the Sofitel New York.
We are thrilled to read that you had such a nice experience and that you were able to stay cool at the hotel in spite of the hot New York summer.
We are very much looking forward to your return.
Sincerely yours,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 8 July 2013

Great service. The staff were courteous and very helpful and informative. Great location near Times Square and all the important attractions such as Rockafeller centre and MOMA. Convenient. Great rooms, especially on top floor with good views. Highly recommended.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ACCC_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 July 2013
Dear guest,
We are delighted to hear that you had such a pleasant stay at our property. Thank you so much for choosing the Sofitel New York for your trip to the City. We are looking forward to welcome you back.
Sincerely yours,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, MA
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 July 2013

We have stayed at the Sofitel at the Miami airport a number of times, and have always had a fine experience. In our search for a Manhattan hotel that wasn't hugely expensive but also pleasant, I saw there is a 'Sofitel just off Times Square. It did not disappoint. Staff were consistently pleasant, friendly, and helpful. The lobby is well appointed and always straightened up. Doormen hold the doors open almost consistently. The room was smaller than the comparable room in Miami (no surprise there) but not claustrophobic, and the beds are comfortable and well appointed. The bathroom was large and well appointed as well. Best of all, we did not feel as if we were breaking the bank to stay there. This is where we will stay in New York in the future.

Room Tip: We were on the third floor, our son on the more expensive 14th floor. He said our rooms were compara...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bev046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 9 July 2013
Dear guest,
We are delighted to read your review regarding your recent stay at the Sofitel New York and we are glad that you were able to enjoy your room as well as the high quality of service for which we strive to be known for.
We are looking forward to welcome you back in the near future.
Sincerely yours,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#55 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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