We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“poor start but things improved”
Review of Sofitel New York

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sofitel New York
Ranked #64 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
ne england
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“poor start but things improved”
Reviewed 20 August 2013

After being spoilt at Washington at the sofitel we came down to earth with a bump in New York, we arrived late evening, only 1 bell boy who was busy so we had to carry our cases ourselves. We checked in only to be told our request for a high floor room could not be met (advice is not to check in late as all the decent rooms have gone) and we had a room on the 8th floor at the back of the hotel which is not a good place to be, even though we had booked a luxury room. We checked in and agreed we would check the next day to see where we could move to and we did get a smaller but much better room on the 14th floor. Now given we were spending a week here, it was not our first visit and we are gold card members I would have hoped for better than we got, hence the advice, it was as if we have your money so tough.
Daniel on reception was great through out the stay and it was his attitude and politeness that turned this stay from a disaster and never coming back to we enjoyed ourselves, even though he was busy looking after VIP's. At the front end of our stay there were very few bell boys and doormen about, then all of a sudden they all seemed to appear due to the event and special VIP that was staying. This was not what we had experienced on our previous trips and very different to the friendly staff at Washington, may be some need to receive training from the head doorman at washington as his staff are top class.
Once we moved, everything was as expected, comfy bed, room kept clean and most nights the turndown service happened, on one night when it did not, getting some complimentary water turned into a farce even though I needed it to take medication, nearly an hour and I only got it because the head of front of house intervened, despite receptions best efforts. This was not the only housekeeping issue we had, we had a coffee machine in the room and every evening we had to request new supplies at it had not been checked and stock topped up. On this visit housekeeping certainly let the hotel down for a reason we never found out.
After the initiall issue with the room I have to compliment reception as they did their utmost to deal with housekeepings short comings, as an aside housekeeping never once answered the phone when I tried to contact them direct from the room.
We ate in Gaby's as we always do and the food was excellent, the slightly salted caramel ice cream is some of the best I have ever had, including from michelin star chefs. We even got a second helping because we enjoyed it so much, a nice touch and good customer service.
After a bad start some of the good staff helped redeem the hotel and we will probably return, but it won't be a given.
The hotel is central to everything and Bryant Park subway or 7th Av Subway are a short walk and will get you to anywhere in Manhattan and beyond. Do go beyond and see the real New York, there is lots to explore.

Room Tip: ask for a high floor and if you no get a low floor ask to be facing the rockerfella center, its the...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tt240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 August 2013
Dear guest,

Thank you for taking the time to write about your recent stay at Sofitel New York. We are sincerely sorry that your visit did not fully reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problems described.

We hope that you will consider staying at Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely yours,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

6,375 reviews from our community

Traveller rating
    4,098
    1,696
    385
    130
    66
See reviews for
1,075
2,907
345
875
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (704)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Calgary, Alberta, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2013

Stayed for 6 nights, and would highly recommend the Sofitel. We choose it because it seemed failry central, and close to theatre district. Stayed in a Junior Suite with my husband and I, and are 2 teen daughters. The room was exceptionally clean and spacious. After the busyness and noise of NYC it felt like an oasis to come here at the end of the day. The rooms were also very quiet. The staff were very friendly and always helpful. We had an excellent breakfast in the hotel restaurant one morning. The location was great- could walk or take subway any where we wanted to go. Easily walked to all the theaters, central park, Times Square, Empire State Building, Macy's etc. We would definitely stay here again. This was our daughters' first trip to NYC, and so very memorable. The Sofitel just added to the whole experience.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 August 2013
Dear guest,
We are delighted to know that you chose the Sofitel New York for your daughters' first trip to the city and that you had a memorable stay. Thank you very much for sharing your experience.
We look forward to welcoming you back soon and hope that your next visit will be as pleasing as the previous one.
Yours sincerely,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
217 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 18 August 2013

I have stayed many times at the Sofitel and returned recently. It is a close to perfect location for major midtown NYC sites. Rooms are large, very clean, with good beds and lighting. A mini bar, desk and reasonably good storage. Wifi is free though I had some intermittent issues. Good size marble bath with shower and tub and all the amenities. Service is very good,friendly and helpful. The lobby is a good place to sit and do things, and the restaurant and bar are very pleasant with good food and a pleasant ambiance. All in all it is a very good choice for a midtown hotel.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chicago60604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 August 2013
Dear guest,
We are delighted to know that you had a pleasant stay at the Sofitel New York and that you enjoyed your large and comfortable room as well as the pleasant lobby and restaurant. At Sofitel, we strive to provide superior levels of service to all guests, therefore your feedback is very important to us and we thank you again for your review.
We look forward to welcoming you back soon.
Yours sincerely,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2013

This place was lovely, we stayed for 5 nights. Staff were nice and friendly, we had no issues. There was no noise from our room, we didn't have any kind of view but that didn't bother us. A nice touch is the radio playing when you enter your room.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bone714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 August 2013
Dear guest,
Thank you for writing such a nice review following your stay at the Sofitel New York.
We are delighted to know that you had a pleasant stay with us.
We are looking forward to welcome you back soon.
Sincerely yours,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 August 2013

This is my main go-to hotel in NYC - clean, comfortable rooms with great amenities, and a great location in mid-town. Staff is always friendly and helpful. I go to NYC often for business and this is where I always go.

Room Tip: I like the higher floors - they're always quieter in Manhattan.
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJRK_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 August 2013
Dear guest,
Thank you for choosing the Sofitel New York for your stays in the city.
We are thrilled to know that we are your go-to hotel in New York and are looking forward to welcome you back soon.
Sincerely yours,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynbrook, New York
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2013

Stayed here for one night for a night in Manhattan with my husband. The hotel is conveniently located, the staff were courteous and the rooms were really comfortable and spacious for a NYC hotel. We has dinner late in the evening at Restaurant Gaby. The meal and wine was very enjoyable with a great selection.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elseeyel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 August 2013
Dear guest,
Thank you for choosing the Sofitel New York for your one night stay in the city.
We are delighted to know that you enjoyed our accommodations and courteous staff and that you had a nice dinner at our Gaby restaurant.
We are looking forward to welcome you back soon.
Sincerely yours,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Iroquois New York
The Iroquois New York
#41 of 468 in New York City
3,584 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 468 in New York City
3,553 reviews
Midtown
Hyatt Centric Times Square New York
Show Prices
Show Prices
Show Prices
Midtown
Archer Hotel New York
Archer Hotel New York
#20 of 468 in New York City
2,859 reviews
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#38 of 468 in New York City
3,433 reviews
Midtown
Cambria Hotel & Suites - New York Times Square
Cambria Hotel & Suites - New Yor...
#78 of 468 in New York City
703 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#55 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Booking.com, Southall Travel, Odigeo, Ebookers, Priceline, Ctrip TA, Hotels.com, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, getaroom.com, Cancelon and HRS so you can book your Sofitel New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing