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“Best in city for us but a couple of things could still be better.........” 4 of 5 bubbles
Review of Sofitel New York

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Sofitel New York
Ranked #62 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best in city for us but a couple of things could still be better.........”
4 of 5 bubbles Reviewed 21 September 2013 via mobile

We have now stayed here twice this year for a few days in April and a week in early September. Stayed in Junior Suite both times fantastic rooms a real Oasis in NYC. Only could do betters are 1) free Wifi should be better in rooms and 2) staff in bar and restaurant area continue to be below average. whenever we have gone to the bar they have been talking to each other and very unaware that guests come first. we normally have to wait for them to finish their conversation or they fit getting the drinks in between talking to each other. At these prices that is unacceptable. Let's the hotel down, under better managment it could be a lot busier in the bar and resturant areas. However we are booking again for February and whilst the hotel is a little pricy if itcontinues to offer such great quality rooms we will be back.

Stayed September 2013, travelled as a couple
Helpful?
Thank Kirsch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 2 October 2013
Dear guest,
Thank you very much for taking the time to share your comments.
We are delighted that you enjoyed your Suite but we regret to read that your experience at our restaurant and bar did not reflect the high standards we have set for our hotel. Please allow us to express our sincerest apologies in regards to the inconveniences caused.

We will look closely into the issues you have brought to light and would welcome if you could contact us at your convenience to share your feed-back in detail.
We are looking forard to welcome you back in February.
Yours sincerely,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,213 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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London
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 20 September 2013

The location of Sofitel New York was perfect for a 5 day stay in Manhattan, easy to walk to several sights and right next to Fifth Avenue. The room itself wasn't too big and the walls between ours and the next room across the corridor were remarkably thin for a hotel of this rating, we could hear a lot of noise from neighbours. Good cocktails in the bar in the evening.

  • Stayed May 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lklhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 2 October 2013
Dear Guest,

We are delighted that you enjoyed our very convenient location in the heart of Manhattan and we thank you for writing a review following your stay with us.

We are sorry for the inconvenient you went through because of the noise.

Our goal is to always exceed our guests’ expectation and we look forward to welcoming you again soon at Sofitel New York for another stay.

Sincerely Yours
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
137 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

I stayed at the Sofitel for one night and later moved on to the Intercontinental, for which I will use for a comparison.

Firstly, the location, really good. You're right in the middle of Manhattan and you'll be able to venture around pretty much anywhere very quickly.

The room was a lot smaller than I was hoping for and also in terms of quality somewhat lacking. Compared to a similar room that I stayed in at the Intercontinental and the New York Palace this room was indeed very average. Interestingly, a member of staff at the check-in desk told me I had "received a free upgrade" so I am interested to see what I would have stayed in before my free upgrade. I have to admit, I actually doubted that I did receive a free upgrade as I checked the website and pictures elsewhere and it doesn't seem to match. The view from my window happened to be a wall and an apartment block, so I couldn't even see anything.

The fitness centre is also quite small, but I had no problem getting on the machines early in the morning. I also noticed the plastic apples there, I had to double check to see if they were real(!) please consider getting rid of them, in many other countries this would be a freebie in the gym.

Pro's: Free internet. Indeed this is a real benefit as everywhere else in NYC charges $12+ for 24 hours. Free water, a nice touch and this should be a standard everywhere else really.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank majicka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 28 September 2013
Dear guest,

Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us.

At Sofitel, we strive to provide an exclusive service experience for every guest, therefore your feedback is very important to us.

We hope you will give us another chance in the future to experience Sofitel New York and gain your entire satisfaction and trust.

Yours sincerely,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Rico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 September 2013

The hotel is excellent and has a great location. We could walk everywhere. The service was outstanding. All employees were very courteous. Mark Butler handled our reservation prior to arriving at the hotel and also checked us in upon our arrival. His service was outstanding. He made us feel very welcomed and was very attentive to all details.

We stayed at a Luxury king room, which was great. The room was at the 21st floor and was very quiet. The bed was super comfortable.

We ate one night at Gaby, were we sat by the bar. Both the service and the food were excellent. We had the seafood risotto and lobster and crab bisque. The wine selection was also good. The bartender was very attentive and provided great service. He was always making sure all our needs were taken care of.

We will definitely consider the Sofitel for our next trip to NYC.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trajan012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 1 October 2013
Dear Guest,

Thank you very much for your kind words on our staff and in particular on Mr Mark Butler.
We are delighted that you had a great experience at Sofitel New York and that you enjoyed the quiet of your luxury King bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story. It is also a pleasure for us to hear that you had a very good time in our restaurant Gaby Brasserie Française.

We look forward to welcoming you again soon at Sofitel New York.

Sincerely Yours
Sofitel New York team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#51 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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