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“Disappointed and duped !”
Review of Sofitel New York

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Sofitel New York
Ranked #66 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Melbourne, Australia
1 review
“Disappointed and duped !”
Reviewed 9 June 2014

1. We arrived after a long trip with two hours to spare to meet friends from NYC and Miami for an engagement party. After 2 minutes in our room it was obvious there was a bathroom malfunction which is best not described in too much detail. All we wanted to do was shower and get dressed for our social function. Instead during the first 60 mins in our room we had a plumber in the bathroom trying to fix the problem. We were not offered another room and we had no privacy. The "fix" was obviously only temporary because the next day the malfunction returned !! Same fiasco .. the plumber came back and spent another hour in our bathroom, and we had to go through the same embarrassing inconvenience. For "recompense " we were given a fruit bowl and a cheap bottle of bubbles.
2. The website homepage is, at best, misleading, and, at worst, deceptive. It creates the impression there is a rooftop bar .. but it is actually a private patio of a hotel room! We asked a staff member at the concierge desk how to find the rooftop bar. He gave a wry smile ! ... saying, "Sir, you are not the only one to ask this question, at least every day people ask the same question"!! He was very polite but clearly implied many guests feel duped by this misleading advertising. Incredibly, as we finished speaking to this staff member, another man came to ask the very same question ! We reported it to another staff member at the reception desk and she too concurred this was a problem and several guests had complained, to her knowledge. She said she would ask the management to change the website homepage, but as you will see ... it is still the same ! It is a bit of a nerve.

Room Tip: When taken to your room by hotel porter, in his or her presence make sure you check the functionalit...
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Stayed September 2013, travelled as a couple
Helpful?
Thank PatsiBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 12 June 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel New York. We are sorry that your experience did not fully meet your expectations; please allow us to express our sincerest apologies regarding the plumbing issue you encountered. Rest assured that this was an exception to our practices and high standards.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We regret that you could not experience a drink in our Terrace Suites. Indeed, the picture is of one of our Prestige Suite and we apologize if this was misleading on our website.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Sofitel New York team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (704)
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Hammond,La
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 June 2014

centrally located near many restaurants, pharmacies, shopping etc. it is a short ride from La Guardia Airport. we were in town to celebrate a niece's wedding. the staff, from the doormen, desk attendants to concierge and maid service are excellent, helpful, & friendly. I was given a room up grade upon arrival. The baths are roomy with separate tub & shower,help make getting ready for a night on the town a breeze.Beautifully clean hotel in all areas. Lovely room with very comfortable bedding and spectacular view. Loved that after a late night of partying in the city I could get a tasty pot of coffee with fresh fruit & pastries delivered to the room after 4:30 a.m. I would most definitely recommend Hotel Sofitel and on future trips to NYC will be staying here!

Room Tip: stay in the higher floors for a spectacular view of the city skyline!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CHVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 June 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 June 2014

We are impressed with the overall environment of the hotels. Great, friendly staff and we felt welcome upon check in. Great facilities, if you need to check in or print any reservations and bookings there is an area where you can do that. Staff are very approachable and willing to help.

Very comfortable, spacious and clean room.

As a Le Club Accorhotels Gold member there are no recognition at all, they just thank you for being their loyalty member.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhtkiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 June 2014
Dear Guest,

Thank you so much for the interest in the Sofitel New York and for writing such a positive review following your stay at the Sofitel New York. We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and that you enjoyed our central location.

We look forward to welcoming you again at Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 June 2014

Had ANOTHER great stay at Sofitel. Pressures and anxieties of a busy travel schedule are immediately washed away upon arrival. Gracious staff (Louis Lenglet deserves a medal for his attentiveness), excellent bathroom soap, super fast elevators, thoughtful turn down service, Paris meets NYC art work and the LOCATION! I will be staying here again and again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bencassidyjune3rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 11 June 2014
Dear Guest,

Thank you for writing such a positive review following your first stay at the Sofitel New York. We are delighted that you had a great experience, appreciated the staff’s professionalism and enjoyed our different amenities.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 June 2014 via mobile

I stayed here with my wife and kids for 8 days. Checkin was quick. The room was a suite with a bedroom,sitting room with sofabed and a bathroom. The best thing about this hotel is its location. Times square is 10 mins walk,Bryant park 5 mins and central park around 20 mins. Housekeeping was good and whatever instructions given would be followed. For us breakfast was included in the tariff. It is alacarte which includes a main dish, a juice, a beverage and breads. Staff at breakfast was friendly providing good service. The conceirge though very friendly,seemed to have limited knowledge but we were lucky to find Elvis the bellboy. He is a local guy whose suggestions on the places to visit and how to get there were very useful. Maday at the front desk and Ronald the restaurant staff at breakfast were good at there work giving a personal touch to their service. There is only one problem at this hotel. They make a lot of mistakes in billing for the room. I asked for my room statement on day 5 and breakfast was charged for all days and also 2 lunches in their restaurant which I never had. Again at the time of checkout the same mistake- breakfast and lunches charged. However they immediately acknowledged the mistake on both occasions and knocked off the wrong entries. So I suggest if you are staying here take a copy of your room statement the night before checkout to study it. It will save time while checking out the next day. However I consider this insignificant compared to the other plus points this hotel has. Will definitely be staying here on my next visit to newyork.

Stayed May 2014, travelled with family
Helpful?
Thank ritzytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 10 June 2014
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities. We are also glad that you found our staff very professional. We are very sorry for the inconvenient you went through because of the billing.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton, Ohio
Level Contributor
155 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 June 2014

I have stayed in numerous hotels in NYC (Muse, Crown Plaza, Sanctuary, Park Central) but the Sofitel is my favorite by far. It has a perfect location - between 5th and 6th. The rooms are large by NYC standards and impeccably clean. The entire hotel is well kept and comfortable. The staff is always eager to help. You can't go wrong staying at the Sofitel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 774Pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 10 June 2014
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2014

We stayed here for a long weekend trip to New York, it was an excellent base for exploring as it was really central and close to all the public transport links.

The hotel itself was amazing, you walk in and someone was there to help. Everything explained clearly at check in and when we reached our room it was excellent! what i loved was the separate bath and shower! the room was immaculately clean (some hotels i have been too have stained carpet or some little niggle). The bed was amazingly comfy!

On the day we were leaving we had a late flight, the concierge let us leave our luggage with them for the day and when we went back for our luggage negotiated a town car to take us to the airport i reckon at a cheaper price than a yellow cab, as the cab would've been on a ticker and there was traffic.

I'm sad i didn't get to spend more time in the hotel. I want to check out the gym and restaurant.

I will be back :D

Room Tip: Breakfast in the diner next door was very authentic and much cheaper than the hotel
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, General Manager at Sofitel New York, responded to this review, 10 June 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you enjoyed our very convenient location in the heart of Manhattan. We are also glad that you enjoyed our comfortable bedroom and the different amenities.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#56 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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