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“Weak link”
Review of Sofitel New York

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Sofitel New York
Ranked #73 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 July 2014

Excellent experiences at the Philadelphia and frequent stays at Chicago Water Tower set a certain standard in no way matched here although the location on 44th Street is fantastic; sandwiched between the famous Algonquin and the New York Yacht Club, across the street from the Royalton. Check-in was lengthy and necessitated a room-change, including 20 minutes of fiddling for a room not adjacent to the elevator as requested on online reservation. This was a business trip and I knew I would be preparing a presentation but the only color printer was in the sales office and unaccessible when needed (7 pm). Front door personnel a little slack, no gracious greeting and concierge did not seem well-trained. Fine but not great - for the location I'll stay again but only if in the $350 range. Up note: very good Nicoise salad in restaurant . . .

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank thefashioneditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you for choosing the Sofitel New York for a second time and for taking the time to share your comments.

We are sincerely sorry that our staff did not reflect the high standards of our hotel. I also regret that you waited for the check-in and that you couldn’t print your presentation. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problem.

However, we are delighted that you enjoyed your meal at our French restaurant Gaby’s.
We look forward to welcoming you again soon at Sofitel New York for another third time stay.

Sincerely,
Sofitel New York Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,949 - 1,955 of 6,723 reviews

Reviewed 13 July 2014

We stayed here for five nights in January. The location was absolutely perfect as it was our first time in New York; about a two minute walk to Times Square.

The hotel itself was modern, clean and grand. The room was spacious and there was an amazing bathroom of marble, with a bath and separate shower and two sinks! As you would expect, it had every amenity you could need. I had heard that Sofitel beds are amazing and I was not disappointed, I had lovely sleep!

I found the staff to be friendly, professional and helpful.

Although we stayed during the Polar Vortex the room was very warm, luckily, they had not turned the air con off due to the weather!

Room Tip: The higher the better for views. I asked for a room away from the elevator, after reading the room t...
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank MichTyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 14 July 2014

Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York and that you enjoyed the bedroom you stayed in. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel

Sincerely,
Marc Pichot
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

Sofitel (as with many things French) bowls you over with subtlety, elegance and consistency rather than anything over the top.

I've stayed at Four Seasons, and the Plaza, the Mandarin and the Ritz. Each has something unique to their line and their interpretation of Manhattan.

While the Sofitel may not compare in terms of pure luxury horsepower, it delivers with impeccable service, excellent food and beverage (read particularly croissants, coffee, chocolate and champagne, lol) and OUTSTANDING appointments (with the beds and linen of particular note).

Despite its actual size, the hotel feels more boutique, and is an intimate and romantic space. The fireplace in the lobby, plush furniture, soft music, pleasant aromas, sharp staff and crisp, elegant hallways punctuate that nicely appointed rooms (very decently sized by NYC standards).

Every aspect of service is prompt, courteous and professional with deeply rooted standards evident at every turn.

Our particular stay was over an anniversary and a simple mention triggered champagne, chocolate and a lovely card from management.

A quick walk to the theatre, shopping and transport made the locale a no brainer. Don't be scared by its proximity to Times Square; Sofitel's ingress remains mainly relaxed and a refuge from the city around.

Value for the luxury dollar, this place is hard to beat and offers a different, distinctively European take, on a refined hotel experience.

Stayed: January 2014, travelled as a couple
2  Thank Joshua T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you so much for the interest in the Sofitel New York and for writing such a positive review following your stay at the Sofitel New York. We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and that you enjoyed our central location.

We look forward to welcoming you again at Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

We stayed for four nights in a junior suite at Sofitel NYC and my wife, two kids, and I had a near perfect experience. The location is nothing short of magical, a quiet block between two French restaurants and the Yacht club, but two blocks from Broadway and an easy walk to subways, Empire State, and Grand Central. Views from our 26th floor room were fantastic, and the sofa bed had a tempur-pedic mattress, so the kids had no complaints for once. Did not hear a sound from our room. Service was impeccable, and the decor is stylish without the glossy pretentiousness of equally priced hotels. Because of the proximity to two high-end french restaurants, not to mention the great bar at the Algonquin, all less than forty feet from the front door, I had not expected to eat at Gaby's. But the room service dinner and two breakfast at Gaby's were top notch. Value, in my opinion, is outstanding.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Gustav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities. We thank you also for sharing your experience at Gaby Brasserie Française. We really appreciate your feedback.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Graros01
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 14 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 July 2014

We stayed for 4 nights in the beginning of July. We knew exactly what to expect from reading the reviews ahead of time, so we avoided the headaches such as being charged for moving anything in the minibar. We didn't even open it!

Plus +++: location, and the view from the room!

Biggest negative: We would have liked American manners rather than French. A warm smile and less apathy/snootiness would have been nice, if even ONCE. As I said, we knew what to expect, and I've been to France, so this behavior was no surprise to me.

More on the plus side: we loved the view, we really liked the room in general, especially the bathroom, we liked the beds (but where was the top sheet?), and we loved the breakfasts at Gaby's. There was a charge on the bill at the end for a bar appetizer and drink that was incorrect, and this was corrected immediately without incident at the time of check-out. We enjoyed the doorman's humor - more of that for overall staff experience would have been great. Something weird: the closet door lighting system was rigged up with several stacked-up rubber thingy's - not so "classy". The TV: very few channels and remote that barely worked, would stick. Internet: wired - what?!

The biggest take-away was that we had a fantastic view from the 21st floor. We MAY stay there again...we'd have to give it some consideration. For next time, we might look into a hotel with all of the above positives but with friendlier staff. We loved New York and this was a great location. I'd like to give it 3.5, so will have to round it up to a 4.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank M_L_Allen470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities. We thank you also for sharing your experience at Gaby Brasserie Française. We really appreciate your feedback.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

This hotel is listed as a luxury hotel on Expedia and I don't think it qualifies for that. It is walking distance to Times Square and Cental Park but that's really it. Entrance is pretty impressive but sort of weird, since the front desk is actually in the rear after you walk through the valet desk hall, sitting room, foyer and elevators. We arrived late (1AM) so there were no other guests but the hostess was not particularly friendly. After a quick check in we headed up to our room (60.... something, cannot remember anymore) first room from the elevator on the right. View is of the neighboring rooftops - which is fine with us, since we did not spend any time in the room. Room was pretty big in New York hotel standards but with lots of waisted space. I have chosen the queen bed option to save money but the room could easy home a king bed with space to spare. Bed was not comfortable for us but that's just personal preference. Room had good size bathroom with shower and tub as well. Count on paying $50/day for valet parking.

Room Tip: Our room was just fine on 6th floor
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  • Stayed: June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank evaregina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this reviewResponded 16 July 2014

Dear guest,
Thank you for taking the time to write about your recent stay at the Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problem.
We are sincerely sorry that our staff did not reflect the high standards of our hotel and regret that you experienced inattentive service. We strive for the highest level of professionalism. While those individuals do not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve. I have requested that our head of human resources institute a review of our training procedures

Again, please accept our apologies. However, we are very pleased that you enjoyed our central location and the size of your room. We hope that you will consider staying at Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Sofitel New York Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Family Hotel in New York City
#40 Romantic Hotel in New York City
#49 Green Hotel in New York City
#59 Business Hotel in New York City
#63 Luxury Hotel in New York City
Price Range: £167 - £434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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