The Sofitel is well situated for tourists - a few blocks from Times Square, in between a handful of subway stations, and in the heart of the 5th Avenue shopping district. The rooms are relatively clean (although there were hairs on one of the towels in our bathroom and the shower wall) and decent-sized by New York standards. We got stuck in a room by the elevators so even though we were on a higher floor there was still regular noise (from the beeping of the elevator to the fans apparently blowing down the elevator shafts).
Where Sofitel really lacks is service. The front desk staff was polite, but the doormen were essentially non-existent (you'll have to figure out how to get through the revolving door with your luggage on your own and hail your own cabs, neither of these are insurmountable odds, but it's the little things that make for a great stay). The hotel offers a free shoe-shine service, which my husband wanted to take advantage of. After ringing the concierge three times (apparently if the phone rings over 20 or 30 times without someone answering it automatically disconnects you), a hotel staffer came up to the room to fetch his shoes. The shoes were supposed to be returned by 7 am the next morning. By 9 am when they still weren't there, we called the concierge again and the shoes were brought back up to our room. Of course they hadn't been shined. My question is - why offer a free service if you're not going to provide it? It's a small thing, but definitely annoying and one that would lead me to consider other options next time we're in New York.
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
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- Also Known As:
- Sofitel New York Hotel New York City
- Sofitel New York City
- New York City Sofitel