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“Sweet suite deal”
Review of Sofitel New York

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Sofitel New York
Ranked #64 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Tel Aviv
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Sweet suite deal”
Reviewed 30 July 2014

I stayed at the Sofitel two years ago, and enjoyed it greatly, so I chose it for my 7-day trip to NYC this July. One factor in this decision was the deal offering free upgrade to a suite if you stay 3 nights or more at a normal room rate. I suppose this is offered as long as suites are available, requiring advance reservation, but free cancellation is available, so that's no problem.

The suite is very spacious, very well equipped, and everything in it is at the pinnacle of comfort and cleanliness. Service is superb throughout the hotel, very polite and helpful. I do have two comments:
1. I normally have just a toast or bagel and tea for breakfast. Two years ago I had one breakfast at the hotel restaurant, and paying $30 + tax etc. seemed ridiculous. Not everybody has steak and eggs for breakfast, so simpler fare might be offered.
2. Tea/coffee service in the room would be most helpful. I emailed the hotel a week before arrival, asking about the availability of this service, but got no reply to this day. Fortunately there is a branch of Pret open until 1 am just 4 blocks away, so I used it at night.

This said, I would still use this hotel in the future, but I will bring a travel-size kettle.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank UziTelAviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 31 July 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you found our staff very professional and that you enjoyed our very spacious bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (705)
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London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

As usual visitors of the Sofitel New York, we were not surprised with the quality of hoteling. But we were in NYC for the 4th July week end and Vladimir and his team took us to the right place at the right moment. Thank you and see you soon .

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank GREC14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 30 July 2014
Dear Guest,

Thank you for writing such a positive review following your first stay at the Sofitel New York.
We are delighted that you had a great experience, appreciated the staff’s professionalism and enjoyed our different amenities.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 July 2014

We choose this hotel because my husband is a huge fan of Sofitel where we stayed 5 nights. On check-in, a very friendly & helpful gentleman at the front desk, named Mark, took time to show me a quiet room which I thought wasn't on high floor as i had requested. As the hotel was fully booked out, Mark gave me the option of changing the room the next day. I must say I was very impressed with the service. The room was spacious, with adequate natural lighting, & clean. The bed was very comfortable with excellent quality bed linen. As the room was facing a quiet back street, we stayed in the same room for the rest of our stay. There was a well equiped modern fitness club, however the 2 crosstrainers were old and noisy, certainly needed repaired or replaced. There were coffees & teas at the bar every morning which is handy if one needs a quick cuppa. The hotel is situated just minutes walk from Time Square and main shopping areas but not being in the midst of big crowds. We enjoyed our stayed, very pleased with the service and faclities and would recommend this hotel, will definitely stay here in our next visit.

Room Tip: Rooms facing 45th St are quieter
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CheekyChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 29 July 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you enjoyed our very convenient location in the heart of Manhattan. We are also glad that you enjoyed our comfortable bedroom and the different amenities.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 July 2014 via mobile

I prefer more "fresh" and modern decor but I enjoyed my stay. Gym is well equipped.
Rooms are large and comfortable.
The service is truly good. Very French :-)...
If you want a comfortable and quiet mid town hotel with good service this is your place!

Stayed July 2014
Helpful?
Thank Andrea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 29 July 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you enjoyed our central location and our very spacious bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Cayman
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 July 2014

This is my home away from home when traveling on business to New York. Consistently outstanding. The quality of the rooms and service is superb. Quiet with an excellent location. I'm always happy to come back and sorry to leave.

Room Tip: I've not had a bad room yet. Upper floors always preferred.
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank neal l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 28 July 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 July 2014

Great staff. Everyone working here, from the front door, to the desk, to the restaurant, is so friendly and welcoming. Very professional. The hotel is centrally located, and blissfully quiet, which is so hard to find in NYC.

Room Tip: Any room is fine. Have stayed in all of them, and even the most common are no problem.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Orion413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 28 July 2014
Dear Guest,

Thank you for writing such a positive review following your first stay at the Sofitel New York.
We are delighted that you had a great experience, appreciated the staff’s professionalism and enjoyed our different amenities.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2014

We have just come home from an amazing two week holiday in NYC where we stayed at the Sofitel. The hotel is in a fantastic location (midtown) very central to everything and only a few blocks from the subway. It is good that the hotel is right outside the hype of Times Square, as it can be too overwhelming in the centre of this. Service was outstanding the whole time, and all staff were welcoming and lovely. We contacted concierge almost everyday requiring something and they always exceeded our expectations, even going as far as bringing a mini fridge up to our room and booking us a doctor (who was the best doctor we have ever been to, very professional, friendly and efficient) Their knowledge of the city is great, and all staff were so friendly and greeted us every time we walked by. The rooms are a comfortable size, and the bathroom was very spacious. We love the Sofitel because of their dream beds and they are truly reason enough to stay there! In room wifi is also very efficient and great value for no cost. Thank you Sofitel for making our stay so enjoyable, we can only say positive things about our experience here. I highly recommend this hotel, it is definitely worth the money as the staff will go out of their way for you and ensure your stay is a good one.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicola3491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOffices, Manager at Sofitel New York, responded to this review, 28 July 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted to know that you find our staff professional and friendly, that you enjoyed our very convenient location in the heart of Manhattan and the spacious bedroom.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#53 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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