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“Almost everything is perfect!”
Review of Sofitel New York

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Sofitel New York
Ranked #64 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
NL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Almost everything is perfect!”
Reviewed 14 September 2009

The Sofitel is just a perfect hotel, location is great near Times Square and everybody (read: all cab drivers) knows it. Rooms are spacious when you know you are in NYC.

The concierge were great for helping us with our flight schedule and by giving us a free box (our luggage was overweight). However they were not so good at arranging and knowing the best places to hang out (nightlife), hence arranging this on labor day weekend can be a pain in the @$$ everywhere...

During our stay there were only 2 downsides:
1. The WIFI in the hotel is not free. If you have such a great hotel, just do WIFI also free of charge. It's only annoying for the guests.
2. We had a not disturbing sign on the door, however the cleaning lady opened the door if we needed housekeeping around 9:00 AM on LABOR DAY!

However the second downside was perfectly "solved" by the front desk which gave us a late check out free of charge the moment they heard this from us. Fantastic!

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H4L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Toronto, Ontario
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2009

My mum and I stayed at the Sofitel New York from August 29 to September 1. We were celebrating her birthday, attending plays and going to the US Open. We can not speak more highly of the hotel and all of its staff people.

We arrived just at 3pm on a Saturday and you could tell the front desk was very busy taking care of people checking out and in - even with about five people working behind the desk. I had to wait in line for about 5 minutes and, once I got to the desk, was apologised to profusely for the delay.

The staff person noted that we had reserved a superior room with two single beds and said that he would check with housekeeping to find us what we had requested. But then he added that he had an upgraded luxury king room available immediately and asked if we wanted it instead. We agreed.

We were located on the 15th floor with an inside view (that is to say, a view of a the back of buildings - not incredibly beautiful, but very New York/urban looking!) The room itself was excellent - there was ample closet space and hangers, bathrobes and slippers, a gorgeous bathroom with separated bath and shower and a fresh orchid as well as a super comfy bed. The room also boasted a Bose radio with ipod connector and a lovely, giant flat screen tv.

Coffee is sadly not available in the room but the hotel does make it available for free each morning in its restaurant.

The room was impeccably clean and housekeeping staff returned nightly for turndown service (complimentary bottles of water were a nice touch) when they would do a second daily tidying session.

The doormen were very kind - were always quick to help open doors and offer a friendly smile and greeting. We didn't take a cab the entire time we were in the city, but saw that they were exceptionally helpful at hailing these for hotel guests.

We did not eat in the hotel restaurant but did go there for post-theatre drinks on our first night in town. My mother had a glass of white wine for about $13 and I had a very, very stiff manhattan on the rocks for $11 - an excellent deal, especially when both liberally-poured drinks came with ample complimentary bar snacks (cheese crisps and olives). If, for some reason, I am unable to stay at the Sofitel during another trip to the city, I would definitely consider returning to their bar for drinks given the nice ambiance, proximity to the theatre district and affordable pricing.

The one thing we did note that could be improved was that at night the hotel lobby's lighting was dimmed so considerably that it was almost *too* dark inside. Also, the cost of wi-fi in the rooms was a bit high. That said, the hotel did have three computers with internet access available free of charge for guests in the front lobby.

I would definitely recommend the Sofitel to anyone wanting to stay in midtown and look forward to returning in the future.

  • Stayed August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elkerette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2009

our first time in new york with our sons for 18th and 21st birthday celebrations . we had 2 suites which were a great size even for our large sons !! and a good rate with dee dee at the hotel as we were there for 8 nights this was a perfect hotel room size wise . lovely and quiet at the end of busy days . must mention randy and nathaniel who were great and took time to tell us and our sons great places to visit in new york. walk brookland bridge , top rock , and go to yankeesnew stadium on train , and queue for shake shack .

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LondonEmma22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 September 2009

This hotel is in a great location for exploring Times Square, Central Park, and the Fifth Avenue, Madison Avenue shopping district. All are within easy walking distance. We did all that and, in addition, saw Phantom of the Opera which was very good during out 3 day visit to New York. The hotel has a nice lobby with very comfortable leather sofas and chairs. The lobby is perfect to relax in. In addition, there are 3 computers in a separate adjoining room with a printer that you can use. They also have free coffee in the mornings. The rooms are immaculate. They have a separate bath and shower. The beds are very comfortable, and the housekeeping is among the best I have seen. They have a very good sounding Bose radio in the room which was playing classical music. That was very relaxing. The price of the hotel was very good. The hotel appears to have a large European clientel. Our rooms which we booked throught the Sofitel website was a very reasonable for New York city, $210 per night. I can readily see why this hotel is always ranked as one of the top five hotels in New York City.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stan250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 September 2009

My partner treated me to a 4 night, mid-week stay at the Sofitel New York for my 30th birthday.

We arrived at 2:30pm, slightly short of the suggested 3pm check-in time, and our room wasn't ready yet. The reception staff kindly offered to take our luggage off our hands, which allowed us to wander around the immediate area and find somewhere for a coffee to kill time. Conveniently, turning left out of the hotel and walking to the first intersection, you find yourself on 5th Avenue, with a Starbucks just on the other side. Returning to the hotel at 3pm, we found the room was still not ready, but "shouldn't be more than another 15 minutes". This time we waited in the very comfortable lobby area. There are 3 PCs here with free internet access which we used sporadically throughout our stay. They're often busy, but never for long.

At 3:20pm we went back to reception again. This time the receptionist phoned through to housekeeping and "had words". It was suggested we come back at 4pm and perhaps visit the hotel bar, Gaby's, while we wait. Alternatively there was a room available on floor 15. However, my partner had paid for an upgrade to a "Superior" room (basically a high floor with a good view) so it would've been a waste to sacrifice this out of impatience. Plus a drink is always welcome, so we went to the bar. The prices in Gaby's were quite high. An order of two Malibu & pineapple juice came to $20 - plus state tax, plus the seemingly obligatory tip. Ouch.

We returned to reception at 4pm and, hurrah, 3rd time lucky - the room was ready, and we got our key cards. The receptionist was was friendly & helpful, taking time to explain where everything was in the building. On attempting to reclaim our luggage, she explained that it will follow us up shortly. The Sofitel has 4 lifts serving all 29 floors. During the entire stay, we never had to wait more than 15 seconds for one to arrive. Also, once inside the lift, we got to our floor (27) very very fast. As we approached the room, the maid was still finishing off, so we lingered outside for another few minutes before being able to enter.

It was well worth the wait though...

What a beautiful room - and huge too. It wasn't a suite, but an incredibly large bedroom. The view was towards the Chrysler building and was breathtaking. The bed was large with 4 luxurious pillows, there were 2 single wardrobes - one either side of a desk area which housed a 32" LG HDTV, on one of the bedside tables was a Bose wave radio, and there were plenty of drawers for storage too. An additional cupboard housed a safe, some drinking glasses, two bathrobes, two pairs of disposable slippers, and some laundry bags. There was also a small cupboard containing a minibar.

The bathroom contained a glass walk-in shower big enough for two (ahem) as well as a separate bath tub, the sink surround was beautiful brown marble, the toiletries supplied were luxurious (L'Occitane), and the fluffy towels provided were more than enough for two people. There was even a small orchid in front of the bathroom mirror which was replaced each day, as well as a tealight candle with matches. The toilet had a couple of fine cracks inside the bowl, but that doesn't really matter - I'm sure it's seen bigger cracks in its time...

About 5 minutes after settling into the room, a porter brought our luggage to the room. 10 minutes later, another porter brought in some champagne that my partner had ordered as a birthday treat. This wasn't just delivered, but poured into the glasses for us - nice touch. As he was leaving, a housekeeping manager arrived to check that everything was to our liking - which it was.

Just when we thought there were no more visitors, another porter turned up after a further 15 minutes. At the point of the champagne being ordered, they'd asked if a note should be included. This was requested to say "Happy Birthday", etc. Obviously the staff had seen this and, realising it was for a birthday, this final porter had been sent up to deliver a complimentary cheesecake with the words "Happy Birthday" written on the plate in chocolate sauce. This was incredibly kind, and a wonderful start to our stay.

Over the 4 nights we were there, we found the bed to be one of the most comfortable we'd ever slept in. The bed itself was firm to medium, and the big soft pillows completely envelop your head. Being on a high floor with a well soundproofed room, meant we had absolutely zero noise from outside. We barely heard a peep from any of the other adjoining rooms either. This, coupled with the fact that the bedroom curtains completely black out the room when drawn, ensured blissful sleep on every single night.

As already said above, turning left out of the hotel leads you to the shops of 5th Avenue. Once on 5th, turn right and walk 2 blocks to 42nd Street. If you want Grand Central Station, turn left and walk a few blocks. Alternatively, turn right to find your nearest Subway stop. If you turn right out of the hotel and walk for 2 blocks, you'll instead come to Times Square. So either way, you're smack bang in the middle of everything, with easy access to the Subway. Perfect location for a short leisure break.

The main negative regarding the hotel is the cost of food and drink. As already mentioned, the drinks cost a lot in Gaby's when compared to other bars - although you kind of expect this of a luxurious international hotel chain. The minibar prices were equally steep, but again not a surprise. The real stinger however is the cost of room service. Like all hotels, you expect the room service menu to have inflated prices as you're paying for convenience - and this is no exception. However, on top of inflated prices, there is a mandatory service charge of 17%, plus a $3.50 tray charge. I'm used to seeing a service charge OR a tray charge, but never both. Once you've then added on the state tax and any tip you feel obliged to give the porter, you're talking a hefty cost for convenience. For example, start with an $18 breakfast, double it so you have one each, add all the charges in, and you've spent about $50!

The one saving grace is that if you're prepared to spend on room service without questioning the cost, then the selection available is very extensive and, if the food that we ate in Gaby's one evening was anything to go by, then it would also be delicious too. Just be forewarned about the costs and know what to expect. Also, talking of Gaby's, as nice as it is in the evenings, there is no segregation between the drinking & dining areas. This resulted in us having a romantic meal on a table next to some loud drunken businessmen. Ah well, it was still good.

All things considered however, I wouldn't be doing justice to this fine establishment if I gave them any less than 5*, despite the creative food & drink pricing. The accommodation was excellent, beautiful, clean, comfortable & luxurious, the service was second to none, and the view from the (upgraded) room on the 27th floor was stunning.

Thank you Sofitel for making my 30th that little bit more special.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank x2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2009

Really liked this place and will return. Concierge and doormen helpful. Desk helped with a late checkout. It was a relaxing place to come into at night after full days and evenings in the cacophony of New York.

Stayed August 2009, travelled as a couple
Helpful?
1 Thank TownCountry40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 September 2009

Stayed here for 7 nights while visiting NYC. This is our first trip to NYC so we don't have a basis for comparison as far as rooms go, bu t had an excellent experience at Sofitel.

The location was great as we wanted to be close to Times Square but not in it. Quiet street and really no noise in the room. We expected to hear more street noise and had to open window to hear the sounds of the city. Also, the hotel was convenient to subways / sights.

The reviews of the Sofitel beds were accurate. Very comfortable and we had a great sleep each night.

Overall, a great experience.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank randallhelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#53 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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