I can't fault the Sofitel New York. It was everything I expected of a city centre hotel and it made my stay in New York a real pleasure.
Having Platinum status in A-Club, I am entitled to an upgrade, but there was no upgrade availability on my first night. Fortunately, a suite then became available and I moved in on my second night. The basic rooms are much nicer than anywhere else I've stayed in New York, especially the bathrooms which are often badly designed in New York hotels but perfect in the Sofitel. The suites are even more impressive - very spacious and extremely comfortable.
I found nearly all the staff to be extremely helpful, especially the check-in staff and the concierge. The general attitude of the staff is one of flexibility and trying to accommodate guests' wishes, and I felt like a valued customer. For example, on my last day, they offered to let me check out of my suite at 5pm instead of the 4pm late checkout I was entitled to.
The hotel's location was perfect for me, as I was travelling on business but stayed an extra day for sightseeing and shopping. So many of the places I wanted to visit were within walking distance, and I found the Sofitel to be right in the middle of everything.
The thermostats in the rooms work very well and allow you set the desired temperature to anything you want - including in Celsius (probably the French influence). The room warms up very quickly if you're too cold.
There's no point in using the wired internet, which costs $10 until noon no matter how soon before noon you start using it. Instead use the T-Mobile wireless internet which works throughout the hotel so you can take your laptop anywhere. You can get a wireless voucher from the front desk for $10 (easier if you're travelling on business) or $8 if you buy it online with a credit card, and it lasts a full 24 hours rather than only until noon. Both the wired and wireless internet are just under 3Mbps downstream and upstream, so it can get a little slow when lots of users are using it at the same time. The safe was just big enough for my 15.4" laptop.
My only criticism was the television channels. There are no international news channels (e.g. BBC World, Deutsche Welle etc), so you won't easily be able to keep up with what's going in in the outside world. Even CNN is the domestic US version. However, to be fair to Sofitel this is a general problem in New York hotels, and they do offer TV5 for French speakers. I resorted to streaming BBC news on my laptop, and gave up using the two televisions in my suite, which was a shame given that they were large and modern.
I will definitely stay at this hotel on my next business trip to New York and will recommend it to all my colleagues.
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
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- Also Known As:
- Sofitel New York Hotel New York City
- Sofitel New York City
- New York City Sofitel