I met awful staff she is a one of guest manager at the hotel.
Actually this hotel made a big mistake for my certain package and I had very inconveniences, however, the lady come up on the phone was so arrogant and temporize lots of excuses which are very inconsistency, but she never admit her mistakes. Not professional at all.
To my great surprise, she ordered front desk staff to ignore my calls since she worried to be pointed out her mistake,
Also hotel description says there is "business center", but it is actually only one computer and printer which is broken.
Furthermore, one night no hot water running so I have to stay till after midnight and had to in wet bath towel till pluming work finished more than one hour.
This hotel is not Hyatt quality at all. Never recommend to stay here if you do not want to ruin the time in NY.
- Official Description (provided by the hotel):
- Hotel 48LEX New York is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 salons and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious bedrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary light continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more less
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- Also Known As:
- Hyatt 48 Lex Hotel New York City