The taxi driver wasn't sure where the hotel was (even though the clue's in the name - it's on 48th and Lexington) but this is nothing unusual for a New York taxi driver! Once we'd arrived, though, we were quickly checked in. It was about 10:45pm, and the restaurant kitchen was about to close, but the staff made sure they hung on a few minutes while we dumped our stuff and came back down.
The rooms were (and are) very comfortable. Our original stay was for six nights, but a few hours after checking out we discovered that our flights had been postponed and we'd have to stay two more nights. This was no problem for the staff, who found us a couple of very nice rooms for a decent rate for the extra two nights; one was still being cleaned but we simply wandered to the lounge (see later) for a coffee while we waited.
The Lexington Brass (the bar/restaurant) is reasonably priced with good food and drinks; the bar staff are friendly and efficient and the manager, Ken, always willing to help out - for example we were chatting about maybe going to see a local sports event and he ran off and found us a couple of possibilities. The food is very good, they had a decent wine selection, and there were some nice beers on offer too.
The location of the hotel is nicely convenient for tourists; all the popular places are a short walk away (though the locals look at you as if you're mad when you suggest that a couple of hundred yards isn't a long way to walk!). There are also plenty of decent places to eat and drink in the vicinity, so we were able to share ourselves between the on-site facilities and some outside options.
The lounge on the second floor is a nice touch. It's relaxed and has free nibbles/coffee and a member of staff serving alcoholic drinks; the concierge is also based in the lounge and is happy to sort out trips and the like for you. One of the concierges (Vanessa) sorted out our bus tour tickets for us, and the other (Leni) did an excellent job sorting out a New Year's Eve trip that I'd made a mistake on when booking it the previous week. In this latter example Leni was incredibly patient on the phone with the bunch of muppets who were running the tour (the latter had told us: "Come to our office and we'll sort it out", then when we turned up we were told: "Dunno why they sent you here, we don't deal with that tour"). It took her the best part of an hour in all, but she fixed it. Oh, there's also a Mac and a printer in the lounge area, and even during the busy time of year we stayed at the hotel it was usually free - great for printing off boarding passes, attraction tickets and the like.
I think the only thing they actually need to fix is the lifts: sometimes you'll get a lift a few seconds after calling it, but on occasions you understand why the word "interminable" was invented. I actually got used to running up and down the stairs, but I don't think I'd have chosen that option if we'd been on the 20th floor! Some have mentioned that the air-con can be a bit noisy; while it can be, it didn't keep us awake. And yes, $14.95 per day for Wi-Fi is a bit steep but I just bought a $3-per-day SIM from T-Mobile and used my phone as a hotspot (and for the extended part of our stay the hotel provided complimentary Wi-Fi, which I'm using right now as I type this).
In all, though, I really can't think of anything bad to say about the Hyatt 48 Lex. Great location, great staff, comfortable facilities, excellent bar and restaurant. I'd definitely stay here again.
- Official Description (provided by the hotel):
- Hotel 48LEX New York is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 salons and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious bedrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary light continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt 48 Lex Hotel New York City