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“Simple in Chelsea” 4 of 5 bubbles
Review of Hotel Americano

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Hotel Americano
Ranked #375 of 463 Hotels in New York City
Keene, New Hampshire
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Simple in Chelsea”
4 of 5 bubbles Reviewed 14 May 2014

Stayed for a night. Staff including reception, bellman and waiters were all very nice and very helpful. The bed was very comfortable, but because it is a mattress on a low platform it was a little hard for this sixty-five year old to get in and out of.
The location near Chelsea art galleries and the Highline (don't skip this wonderful promenade) was perfect. Breakfast was tasty and nicely presented. Pool and restaurant on the roof makes a warm weather visit special.
If you like to sleep a little later ask for a room facing the court yard as construction awoke me at 8:45.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LoveTripAdviser09876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 20 May 2014
Thank you for your feedback and suggestions to other guests staying. It is great to hear that the bed was comfortable and we do understand that it may be difficult for some to get in and out of. The neighborhood has so much to offer and it sounds like you took full advantage. It is growing more and more every day! We hope you return soon and in any case at least to enjoy the dining experience.
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371 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
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English first
Leeds, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 9 May 2014 via mobile

I cannot fault this hotel. The staff were extremely helpful and friendly throughout my stay. Hotel was immaculately clean and stylish with superb service. I would certainly recommend staying here. Beautiful rooftop bar along with a fantastic hotel bar on the ground floor. Good location.

Stayed May 2014, travelled with friends
Helpful?
Thank SA030574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 13 May 2014
Thank you for the wonderful feedback and celebrating such a special occasion with us! Now that summer is here we plan on taking full advantage of the rooftop and hope you quickly return. Please contact us directly for your next booking.
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 7 May 2014

This hotel is trying way to hard to be chic and hip and in the process, comes off as the cheesy, down-market con it is. The lobby is cramped, dark, and an amazing cacophony of noise. At night it is like navigating a nightclub with revelers knocking in to you with their cocktails in hand - be forewarned!

The elevator is also beyond dark and dingy with a carpet that appears dirty and worn. The bedrooms are insanely small with no chair to sit on besides a beanbag. Please note - there is no place, I mean no place to place your bags and unpack - forget it. You must use the floor.

The bed is a soft, lumpy, mattress placed on a raised wooden dais - its about 6 inches off the floor which is hard, cold concrete. I can only imagine how nice this feels in winter.

The shower stall is a cube which is open to the bedroom, so you must literally draw the shower curtain to have any sense of privacy as you are sitting on the toilet. The sink is the smallest sink I have ever seen in a hotel room - 8 inches in diameter, maybe. Also, the bathroom "toiletry ledge" is a three inch wide metal shelf which holds absolutely NOTHING. I had to keep my bag of toiletries sitting in the sink - hey, at least the sink came in handy for something!

The staff was nice - I will say that of the hotel. However, this hotel Is really not worth the price of admission as there are so many other great hotels in NYC at this price level. PS - the immediate surrounding neighborhood of the hotel is crack-alley scary at night - drunks from the corner nightclub fighting and yelling. Beers bottles. Not pretty!

  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TOMINFLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 9 May 2014
We were very surprised to receive your review as we have a large following that loves the Americano. Our lobby is usually known for it's light and openness due to the floor to ceiling windows we have in the front and all throughout the restaurant. Our guests usually prefer to use our lobby for work and entertaining since it is such a great ambiance.

As for the rooms we have 2 closets in every room with shelves, drawers and a place to hang clothes with a number of hangers. Our long stay guests love this about the rooms since most places in NYC do not offer this kind of closet space. The room may only have a small beanbag as our rooms are minimal so it may not be a design that some may prefer.

As for the bed we are sorry you found it to be uncomfortable. We have chosen platform beds to match the design of our brand which is sexy and unique. Every room comes with slippers placed in the closet for use throughout the room which are often purchased.

All of our bathrooms have walls separating the bedroom area from the bathroom with a sliding door that closes. The design of the sink was chosen with the idea we did not want to take a lot of space from the bathroom. In NYC we are all so limited with space it's hard sometimes when trying to figure out what will and won't work best,

Thank you for the kind compliments about the staff. We do praise our staff for always being so helpful and kind. Being a luxury boutique property allows us to provide an intimate setting. When you do return to New York I hope you will visit the Chelsea neighborhood again. There is so much to offer with amazing art galleries, the Highline and beautiful pier 1 block away. We hope you were able to enjoy more than just the staff and if you would like to return please feel free to contact me directly.
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Bromley, United Kingdom
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed 5 May 2014

Just got back from a week's work trip and stayed here on the recommendation of several friends. Was a mistake in my opinion. Rooms are very stark in a way that is more prison-cell than cool contemporary hotel, as the Americano is portrayed to be. Details were impractical - PVC beanbag, denim robes, wispy cotton shower curtain, bento box room service (all of the above look great but don't hit the spot). The positives are that the room is bright and airy, the black-out blinds are super effective for a good night's sleep and the bed was comfortable. The staff bringing the room service were extremely friendly and efficient and generally everyone at the hotel was amenable. It just felt a little too much like a budget hotel and in an area that was a little remote for the most part. The rooms aren't havens to relax in, which on a work trip was sorely needed. Wouldn't stay here again.

Room Tip: Rooms higher up were good - I stayed on the 9th Floor and had a lovely view of the high line and the...
See more room tips
  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SimSP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 20 May 2014
Thank you for taking the time to highlight the things you liked and disliked about your stay with us. We do embrace the fact that our product is not meant for everyone but always try to provide the best service in all areas in the hopes of making our guests feel as comfortable as possible. We hope when you return to NYC you will still continue to use our public spaces, such as Americano, our restaurant, and La Piscine, our rooftop Grill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 22 April 2014 via mobile

Very glad I am here for work and gone during the day. There is a new building being built across the street which goes on from sunrise to sunset. Very loud. Also construction taking place in the hotel during the day. Only 1 elevator works and can take 5 mins to use based on construction and guests getting about. The other issue is on non meal times you can only order drinks or guacamole and chips.

Breakfast, fresh juice and style and service are very good.

Before you reserve I would ask about construction and not stay here if you want or need to be here during the day due to noise.

Stayed April 2014, travelled on business
Helpful?
Thank Christina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 24 April 2014
We were so disappointed to see that you did not enjoy your stay with us. Although there is construction taking place a few hours during the daytime, we have been very happy to move anyone to the back of the hotel where there can be no noise heard from the construction. We always ask that these matters be brought to our attention while the guest is on property to give us the opportunity to rectify the situation. Our main goal is to assure all of our guests are comfortable and happy.

Thank you for the mention of our restaurant and staff. We are now coming into high season and there will be changes made to our menus and hours due to volume. We hope to have you back on a leisure visit so you can experience everything Americano has to offer.
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Philadelphia, Pennsylvania
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 April 2014 via mobile

Very trendy room with platform bed, concrete floors and stylized shower. I pad loaded with music and blackout shades. Hip and fun lobby with coffee bar and beer and wine bar. It is located in a part of town that is still up and coming. Staff was very helpful.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank BootsandScoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 20 April 2014
Thank you, thank you, thank you! You spoke of all of the details we always hope our guests love just as much as we do. The intimacy of the hotel allows our team to pay so much more attention to detail and make our guests feel as if they are home. We hope to see you very soon as we are opening our rooftop pool the first week of May!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
230 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

designed very much like more boutique hotels in europe, it boasts design over function, style over comfort. the rooms are miniscule and the counter space non-existent. the location is awesome right just outside chelsea in the heart of the art district and the High Line. Service is good and for what they have, they do it well. I just wish we can stop saying that as an excuse for wanting the basics. NYC is certainly tough, there is no value for your tourist dollar.. It is just like saying how functional and wonderful it is to have a futon in your 20's only to realize there are actual beds that provide so much more in your 30's....

Room Tip: choose a bigger room if you care to pay for it, but if you are going to do this, you get better valu...
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  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FRParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Sales & Marketing Manager at Hotel Americano, responded to this review, 20 April 2014
Thank you for taking a moment to provide feedback from your previous stay. Hotel Americano is a very unique design and we pride ourselves on our minimalism and style. Although not for everyone we do have many guests that continue to return due to these factors. Next time we hope you will book an Uptown Suite which is 450 sq ft and quite comfy for a long stay. We are happy you were able to take advantage of the central location and hope you saw everything our beautiful neighborhood has to offer.
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Additional Information about Hotel Americano

Property: Hotel Americano
Address: 518 W 27th St, New York City, NY 10001-5506
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #375 of 463 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Americano 4.5*
Number of rooms: 56
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