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“Elegant design for small spaces!”
Review of Hotel Americano

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Hotel Americano
Ranked #388 of 469 Hotels in New York City
Reviewed 31 August 2014 via mobile

I stayed here with a friend for a girls weekend and we were very happy and impressed with the room. There are many photos already up but the design really does make the small space seem large: my favorite is the one-way glass that forms the wall between the shower and the bedroom so that the person in the shower can see the bedroom but the person in the bedroom can't see in the shower - gorgeous and playful way to not loose space on an actual wall!!

The attention to detail in the room was lovely - high end snacks that seemed to be sourced from the local Chelsea Market - robes, slippers, turndown and chocolate at night - the staff was cheerful and courteous. The only issue we had was with the service promptness (or lack thereof): they forgot to bring our bags up after two phone calls and an hour wait - I finally went to retrieve the bag myself and we gave up waiting for ice for the room - then at the rooftop the waiter actually seemed to forget about us so after 15-20 min I left the table to retrieve someone - this is the reason for 4 not 5 stars from me. My friend and I are pretty relaxed people so we were just amused at the service issue but I feel others might have been more irritated... Otherwise the rooftop is incredible - amazing views! Be aware that the pool apparently hosts a DJ dance party after 3pm (maybe just on weekends?) so it's not the tranquil vibe you would think from the photos after that time! The location is perfect - walkable to Penn Station, situated right under the high line - being in Chelsea is a great way to experience a NYC neighborhood vibe while still being accessible to all the sites - I loved it!

I would say this hotel is best for adults, esp couples, and would definitely come back:-)

Stayed: September 2014
Thank LillyFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 5 September 2014

We are so happy you had a great girl's weekend and enjoyed the design of the rooms. Unfortunately we are not given much space in NYC and our owners did an amazing job at really maximizing the space for our guests. The platform beds, minimal decor, and floor to ceiling windows really open up the space. Thank you for taking note of the shower wall. It is a sexy feature and fun as well.

We do apologize for the wait time you encountered. The appropriate departments have been notified and this kind of information can only make us stronger. Thank you for informing us. As for the pool, we do hold gatherings on the weekends. New Yorkers love their rooftops and since we are nearing winter it is something we are happy to offer to our guests as a place to entertain, hang out, and enjoy the views.

We hope to see you very soon and please feel free to contact us directly if you would like assistance in organizing another girls' weekend. Our team has great suggestions for restaurants, lounges, and activities in the area.

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187 - 193 of 432 reviews

Reviewed 27 August 2014 via mobile

Very impressed with this hotel. The rooms were very clean and very trendy. Spacious bathroom for a New York hotel. The staff was very friendly and accommodating. The rooftop bar has a great view that's beautiful for sunsets. Would definitely stay again

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank PickyhotelGuest1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 28 August 2014

We hope to see you very soon and from the sound of it seems as though it may be sooner rather than later! Thank you for commenting on our team's hard work. In October we will launch a new menu and theme for our rooftop for the remainder of winter. Please come and enjoy!

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Reviewed 27 August 2014

Stayed here for 4 nights recently. Overall it was ok, but the loudness drove this down from a 4/5 to a 2/5.

Pros:
- The room was very cool/modern.
- Comfortable beds.
- Staff are excellent and very friendly.
- Rooftop is a great nighttime venue.
- Located in great part of town, right next to the highline.
- Young, trendy crowd.

Cons:
- Extremely loud. There is a construction site right opposite the hotel and, from the looks of it, it will be ongoing for quite some months. The construction takes place Monday-Saturday, 7.30am-5pm, and includes jackhammering. We were on the 6th floor and it was as if the windows had zero sound insulation. You could hear EVERYthing. I should add that we were very much in town to party, but that on weekends there is loud booming music until 4/5 am. To be honest, the loud partying would have been fine on its own, but when it goes on until 5 am, and then 2.5 hours later you're woken up by a jackhammer, it is infuriating, and so this factor alone is a major dealbraker for any near future consideration.
- Wifi works only intermittently in the room we were in, quite frustrating.
- Room service is average.
- Small rooms

Room Tip: Avoid any front-facing rooms as they are directly on the constuction site.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Johnny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 28 August 2014

Thank you so much for taking the time to provide feedback. It is great to know that there were pros but sadly, they did not outweigh the cons for you. Unfortunately we do have temporary construction which is something we will endure for a short amount of time in order to be a part of one of the trendiest neighborhoods in New York right now. Fortunately, they are always happy to work with us and do not start until 9 am and do not work on the weekends. There was recently emergency work that took place on a Saturday by the city of NEW York which is out of our hands and that I am assuming is what you must have experienced.

As for the music, we apologize but we close all outlets no later than 1 am. It may have been a neighbor but we do not have the permission to stay open until 4 or 5 am on our rooftop. We would love to have you back and turn things around. Please contact me directly if you would like to book again.

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Reviewed 24 August 2014

Wonderful place to stay whenever you have plans to discover the great Meatpacking District, Chelsea or other trendy Manhattan spots. With the High Line close by, you cannot be disappointed: The hotel is very cubic and has simple but well organized rooms with a great shower. Althoug the bath rooms are quite small, we enjoyed staying here and used our hotel as you should: just having a great night rest to make sure you're ready to discover the next part of the Big Apple. The staff is very firendly and has still a personal touch. The hotel has a nice roof top terrace with (small) pool offering a beautiful view on the skyline. For breakfast I'd recommend the house made granola with great Greek yoghurt and red fruit and the soft boiled eggs.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jmpandcaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 5 September 2014

Thank you so much for mentioning our staff and the great location. These are key points when anyone books and it is great for our newcomers to see what we offer. We have been so lucky to be a part of Chelsea's growth and to have unobstructed views of the beautiful city. The granola is one of our guests' favorites. We hope to see you soon. We are making a few changes to the menu for the season change so even if just in the neighborhood stop by!!

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Reviewed 21 August 2014

Sadly our experience at Hotel Americano was not the best, with that said I want to start of by sharing the good parts. For the most part a friendly staff. If you want to be close to the Highline you are at the right place. Pretty good location. Great roof deck and pool (small but nice) The restaurant on the main floor was nice, the breakfast was quite good. Now the bad. There is a construction site across the street, just at the beginning stages (August 2014), work starts at 7 in the morning so if you are looking to sleep in don't count on it. City construction continues on the weekend again starting at 7 in the morning with jack hammers. It would have been nice of the hotel to let us know at booking that there will be noise as a result. When you are in the room you can hear everything that goes on in the hallway, people coming and going to there rooms at all hours of the night. You can hear between rooms at all hours of the night. During the weekend you can hear the DJ on the roof (we were on the 5th floor), pretty loud. The room doors don't quietly shut they slam.
The rooms are small, we were expecting that, but not expecting to be as small as it was. The bedroom area fits a bed, a very small wall mounted desk, a stool and a bean bag chair. Don't count on doing any work, the desk barely fits a lap top and sitting on the stool for any length of time is very uncomfortable. Not sure why the beanbag is in the room, you really can't sit on it, it takes up valuable space which the room can not afford. With the exception of the big windows which are very nice the room can be dark, the bulbs in the hall and bathroom are very low voltage so it is difficult to see anything, this also goes for the elevator, very dark, hard to see the floor numbers. The bathroom sink reminds me of the small sink you would see while at the dentist the one you spit in. Although the shower is a good size and the pressure is great the shower curtain is too short and too narrow so the water floods into the rest of the bathroom. The shampoo, conditioners and body were are great all by Aesop!! nice touch. Now to the bed, although it is very comfortable and it seemed to be a queen size it comes with a duvet cover that is a shade bigger then a twin so if there is two in the bed you are both pulling the duvet off the other person. We had to ask on two occasions to send up a bigger comforter. I'm sure I can go on and on but I will stop here. Very trendy, I'm sure it is a great place for the "cool" crowd, but for someone like me I would not be in a rush to go back.

Room Tip: if you are looking for quiet this is NOT your hotel
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  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
3  Thank rquinnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 2 September 2014

Thank you so much for taking the time to share your feedback and touch base about the positive statements with our staff, pool, and neighborhood. We think these things are pretty special as well. As for the noise, being in New York, new buildings in such a new and thriving neighrborhood are unfortunately out of our hands. The construction only takes place from 9 - 10 am during the weekdays and not on the weekends. Recently there was an emergency on a nearby street and the city of NY had no choice but to work on the weekend. I see you stayed in August and assume you were here that weekend. Regardless we apologize for any inconvenience you faced. We hope you will come and give Americano another try at a later date.

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Reviewed 18 August 2014

Such a cool hotel, all the staff were so helpful and friendly! Really trendy interior and the roof top pool and bar was the cherry on top. It's in a prime location too, one or two stops away from Times Square on subway...really love this hotel!!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hellokitty45790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 25 August 2014

Thank you for such a wonderful review. You summed our greatest aspects up and thank you for mentioning how short the distance to Times Square. Some do not realize how easy it is to get around New York from the Chelsea neighborhood. The perk of staying in our neighborhood is the divide from some really crowded streets in New York. Please come back soon and make sure to check out our Mexico properties!

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Reviewed 17 August 2014

A lovely hotel with its own unique style. It's in the Chelsea are which is very up and coming, very close to the Highline. The bedrooms are not huge, but the Japanese style beds are unique. Bathrooms are good too, and as long as you're happy with rugs instead of carpets you'll like this place. Restaurant has a good range on the menu, but you have to see the roof bar - superb cocktails and a great atmosphere. Definitely one to try!

Stayed: August 2014, travelled as a couple
Thank Quinox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JPamericano, Director of Sales at Hotel Americano, responded to this reviewResponded 21 August 2014

"Chilled and Funky." 2 great words to describe Americano. Thank you for taking a moment to reflect on your stay. We are happy you enjoyed yourself. Please return this winter when we cover our rooftop and can still enjoy the city's views. We will have a new menu and new theme as well. It's worth checking out!

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Additional Information about Hotel Americano

Address: 518 W 27th St, New York City, NY 10001-5506
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #388 of 469 Hotels in New York City
Price Range: £196 - £504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Americano 4.5*
Number of rooms: 56
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