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“Contemporary and Accommodating”
5 of 5 bubbles Review of Kimpton Muse Hotel

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Kimpton Muse Hotel
Ranked #49 of 467 Hotels in New York City
Certificate of Excellence
New Oxford, Pennsylvania
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Contemporary and Accommodating”
Reviewed 23 September 2012 via mobile

If you're looking for a boutique hotel in the Theater District, Muse is a interesting and fun choice. Not over the top with frills but a very solid selection. The decor is unique. You must check out the bathrooms on the first floor.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trekker0420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lulu E, Manager at Kimpton Muse Hotel, responded to this review, 26 September 2012
Woohoo! Five Stars, thank you so much! We're happy you had fun with us, and great tip about the bathrooms on first. We hope you're in the area soon so we can welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,110 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (691)
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English first
Gloucester, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 September 2012

My husband and I stayed for 5 nights in mid September 2012.
The good bits: Friendly, helpful staff. Clean, tidy and good sized bedroom and en-suite bathroom. Hair dryer & ironing board in the room. If you join the Kimpton Hotel loyalty scheme (free to join), you receive free WiFi in your room and $15 free items from the room mini bar.
Complimentary coffee/tea every morning in the lobby and complimentary wine/beer every late afternoon in the lobby.
Fantastic location. Next to Times Square & Broadway and walking distance to most mid-town attractions (within 20 minutes walk). No need to catch bus, subway or taxi anywhere, unless going to Ground Zero, however, if you don't like walking, the city sightseeing bus tours are very enjoyable and one of the best ways to orientate your self at the start of the holiday - you can hop on/off all round the city. The bus tour ticket included tours uptown, downtown, to Brooklyn, a night tour and a boat trip and some discounted attraction entry tickets (New York City Sights tour).

The down side: Only 8 coat hangers in wardrobe. Noisy at times during the night when lorries unloading in W46th Street below window (3am on a couple of days). No tea/coffee making facilities in the room. Rooms mostly quiet but noise travels under the door e.g. room service knocking on next door room am & pm.

Highly recommend this hotel. The many good points far outweigh the slight down side :-)

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lulu E, Manager at Kimpton Muse Hotel, responded to this review, 26 September 2012
Thank you for five stars! We're happy to see your visit to New York was fantastic and our location was great for you! Hopefully you'll be crossing the Atlantic and visiting New York again soon so we can welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas, USA
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 September 2012

I really like Kimpton hotels. While my room layout was odd, with a narrow hallway separating the bedroom to the bathroom, the street noise was bad. Every night. Until nearly 11. Bad.

I called the first night to complain about the construction. The person I spoke said there wasn't any construction. Which was weird, because there was quite a bit of noise coming from outside. Apparently it wasn't construction but trash compactors on the trucks, cleaning up construction trash and other buildings trash. This is typical in NY, as is street noise, but the windows must lack any insulation that would block the noise.

They kinda throughout the possibility of moving rooms but assured me the noise would die down soon. Which it did, close to 11. The same thing for all four nights I was there. Honestly the last thing I wanted to do after a 12-14 hour day of work was pack up all my stuff to move to go down stairs, get a new room, and have to unpack all over again. I stuck it out and it wasn't great.

If you don't try to relax until after 11, then ask for a ground floor room.

I chose The Muse because it was close to my new office, which unfortunately is also very close to Times Square. It's not too bad, it's just navigating through the tourists, but since I usually was out before they got on the streets and in after they were wrapping up their day of sightseeing, I rarely had a problem with the area.

I am heading back in a month and rolled the dice with The Muse again. I want to see if the experience is better on a high floor. My guess, based upon reading other reviews, is that my experience will be much better.

Room Tip: High floor, if you get anything lower than 6, I'd refuse it.
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 September 2012

We stayed at this hotel for a long girls weekend. The location is right off Times Square. The rooms are sound proof becasue we didn't hear any noise. The staff was so freindly. They have a wine happy hour daily so its a nice way to meet new people or just enjoy a glass of free wine!

Room Tip: We had an executive suite which was gorgeous and spacious for New York. The only down fault of the h...
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernylloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lulu E, Manager at Kimpton Muse Hotel, responded to this review, 26 September 2012
Thank you for a five star review! We are ecstatic we got to host your group, we're all about complimentary wine hour and hanging with the girls! We would love to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2012

We were only there for a short stay but it was great. The location was perfect and the staff were very helpful and friendly. The room was really comfortable, clean and very nice. We just stepped out and round the corner were in the heart of Times Square....So easy to get anywhere. There was also complimentry tea & Coffee in the mornings in the lobby and other refreshments during the day.

Stayed August 2012, travelled as a couple
Helpful?
2 Thank Anne-Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tegucigalpa, Honduras
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2012

We celebrated our tenth anniversary in NYC and stayed at The Muse for one week. Champagne and a welcome letter awaited for us when we got there. Concierge service was excellent with good suggestions of where to go and quick response in reservations and directions. Everyone was very kind and friendly and contributed to making our trip a memorable one. Rooms are not that big, like almost every hotel in NY, but big enough. Bathroom has a large counter, good shower head. There is a long list of articles they can give you in case you forget, including cell phone chargers, and many other small details like an umbrella in your room in case it rains. There is a 24 hour deli a few doors away from the hotel where you can find a large selection of wines, drinks, water, etc. Steps away from metro stations, times square, Rockefeller Center, etc. Will stay at The Muse next time we are in NY. To the Hotel staff: thanks for making this stay a great one!!!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polis03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 September 2012 via mobile

The rooms are cute, but the excavation project next door involves dump trucks making such a racket that even conversation in our room is difficult. To add insult to injury, this project had been going on all week, but the front desk played dumb when we started asking about the noise in the early evening. Finally, my husband went outside to talk to the construction crew to get the truth. We are checking into the Hyatt tomorrow. We don't expect absolute quiet in NYC, but the hotel should warn guests about construction projects that last past midnight, don't you think?

Stayed September 2012, travelled as a couple
Helpful?
4 Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton Muse Hotel

Property: Kimpton Muse Hotel
Address: 130 West 46th Street, New York City, NY 10036-8501 (Formerly The Muse Hotel New York)
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in New York City
#34 Family Hotel in New York City
#37 Romantic Hotel in New York City
#41 Luxury Hotel in New York City
#63 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kimpton Muse Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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