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“First choice in NYC”
Review of Kimpton Muse Hotel

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Kimpton Muse Hotel
Ranked #57 of 468 Hotels in New York City
Certificate of Excellence
Muntinlupa, Philippines
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“First choice in NYC”
Reviewed 26 November 2013

The hotel remains my first choice in New York - the rooms are comfortable, front desk helpful and the doorman goes out of his way to assist. If you like boutique atmosphere, this hotel is one of best.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Muntinlupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 November 2013
Dear Muntinlupa,

We love to read we are the FIRST CHOICE in NYC!

We are so happy to see you enjoyed your stay with us. We look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,158 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Miami, Florida
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 November 2013

Clean rooms and great service - if you request it, they will deliver. I asked for a room in the back with a very early check-in and it was ready and waiting. Everything was just as it should be. Nothing was broken or dirty and staff was helpful when it came to arranging transportation. Location by Times Square give you quick access to most of the city.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eyetard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 November 2013
Dear eyetard,

Thank you for your fantastic review!! We are so happy you found the service and rooms fantastic!

We hope to see you back with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 November 2013

My wife and I have stayed at the Muse hotel many times over the past 6 - 8 years and, well folks, we have nothing to say but great things about the hotel and especially about the staff who are friendly, helpful and nice people.

Room Tip: Naturally, the higher the rooms, the quieter the room but it was not a problem.
See more room tips
Green Features: Hotel practices environmentally friendly habits, room garbage is sorted daily.
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 November 2013
Dear Ed M,

WOW! Joining us for over six years?! We love to see that! Thank YOU for your loyalty and visiting us year after year. We are so happy to welcome you back each and every time.

We look forward to seeing you with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 November 2013

I chose this hotel based on Tripadvisor ratings. I often travel to NYC but often alone or with my husband. This time I traveled with my mom so I needed two double beds which my go to hotel doesn't have. I'm a Kimpton loyalty member, so I am familiar with the brand and decided to give this hotel a chance and I regret it. From the service to the room, this hotel was average at best.

Cons: The room looked like it had taken a bit of a beating. Patched up holes in the wall, chipped furniture, dirty pillow case. All unacceptable for the price I paid. The service was probably the biggest problem I encountered. We arrived early (11) so our room wasn't ready. I asked that they call us when the room was ready so we could freshen up after a long day of traveling. No one ever called. We showed up at 4:00 and they said that it was not noted in our file to call. They seemed indifferent at best about their mistake. Next we get to the room and notice no coffeemaker. We call and order one (which they provide for free) and after waiting 30 minutes and no one showing up, we call again downstairs to remind them we are waiting for the coffee maker. Finally, 10 minutes later they show up. Also, when we initially checked in there was a breakfast tray of food in front of our room. When we went down for the wine receitpion I asked the front desk to send someone up to remove it since it clearly had been there all day and was starting to smell. The front desk looked me right in the eye and said we are taking care of it now. Fast forward 4 hours later we return to the room after dinner and the tray is still there. I called and complained and the manager said she apologized and hoped would enjoy the rest of my stay. It is clear that the staff at this hotel just doesn't care and are indifferent. They don't take requests seriously at all and don't follow up with their guests. My last complaint is that at check out the very tall bell men asked if we needed a ride to the airport and I said we would be taking a cab. He suggested that instead we take the service car he could arrange for us. I told him I would feel more comfortable in a cab and he said well then you better get here really early because it is impossible to get a cab in front of this hotel. It took less than 5 minutes to hail a cab when it was time for us to go to the airport. This was extremely unprofessional and they shouldn't allow the bellman to lie about the difficulty in obtaining a cab.

Pros: Close to plays, nice lobby, comfy beds.

Bottom line: You can get more for less in NYC, look around. Won't stay here again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovevacas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 November 2013
Dear lovevacas,

Thank you for your post. We truly appreciate all comments, especially when it is information that we could use to focus on areas in need of improvement.

We do apologize for the shortcomings you experienced during your visit with us. We promise the issues you experienced are a rarity and we strive to deliver the best possible customer service during each stay our guests have at the Muse.

We hope to have the chance to welcome you back in the future. I encourage you to reach out to us directly so we can ensure your next trip is perfection!

We hope to hear from you soon.
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London, United Kingdom
Level Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 24 November 2013

Spend a great weekend here had a room/suite with an amazing terrace, helpful staff, great location and a good atmosphere only one minor moan the hotel bar does not open until 3.00pm. This was not much of an issue as there is an Irish Bar next door!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rohas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 26 November 2013
Dear rohas,

Thank you for the five star review. We are thrilled to know that you loved your room with us and that our staff provided you with exemplary service.

Thank you for the feedback regarding our Nios. We do hope that minus the opening hours you were able to enjoy some great drinks and food.

We hope to have you return and visit us again.
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Antigonish, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 November 2013

I recently stayed at the Muse Hotel in Mid-town, New York. The location of this hotel is ideal for people who want to be close to great restaurants and theater. The staff at the front desk are very efficient and personable. The concierge are respectful and helpful. The wine reception each night is a wonderful touch. The rooms are fashionable, clean and large. Room service is great.The lobby and public washrooms are very well appointed and clean. I would recommend this hotel without hesitation. I have stayed in other New York hotels that do not even compare to The Muse.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pixie101852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 26 November 2013
Dear Pixie101852,

Thank you for the nice review! We are thrilled to know you enjoyed you stay with us and we appreciate the glowing reviews!

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danbury, Connecticut
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 November 2013

We had a great room for the night we spent there. Our room wasn't that big but remember it is Mid-town NYC. Service was great and room clean and nicely appointed. Free guest social wine hour at 5:00 PM.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RalphMerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 26 November 2013
Dear RalphMerc,

Thank you for your review.

We are so pleased that our staff was of great assistance during your stay. We are pleased to know that during your one night getaway you were able to enjoy our extra amenities such as the wine hour.

We hope to see you again soon hopefully for a little bit of a longer getaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Muse Hotel

Property: Kimpton Muse Hotel
Address: 130 West 46th Street, New York City, NY 10036-8501 (Formerly The Muse Hotel New York)
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in New York City
#34 Family Hotel in New York City
#37 Romantic Hotel in New York City
#50 Luxury Hotel in New York City
#63 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kimpton Muse Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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