Overall liked hotel. Room was sufficient but kind of small. Location was ok. Convenient to where we were going. Parking was expensive even for NYC. Lobby was clean. Staff helpful and friendly. Buffet was sufficient.More
- Free Wifi
- Breakfast included
Overall liked hotel. Room was sufficient but kind of small. Location was ok. Convenient to where we were going. Parking was expensive even for NYC. Lobby was clean. Staff helpful and friendly. Buffet was sufficient.MoreShow less
Dear Lisa P,
Thank you for taking your time to give us a review.
We appreciate all your feedback and comments. We are happy to hear that our location was convenient for your time in the Big Apple and that our staff were of assistance throughout you stay.
We hope to have you stay with us again
My most recent stay at a Kimpton Hotel did not disappoint. My husband and I were in NYC for fashion week and a wedding so I booked a room at The Muse. The hotel is decorated beautifully, the staff is exceptional and the amenities are first rate. From check in to check out, we felt like a valued guests. The extra touches the hotel provides made the experience excellent. Since it was fashion week, the hotel had a mobile fashion boutique parked outside the front entrance. It made shopping extremely convenient and pleasant. The beverages provided in the lobby, included in the room rate, are a great touch. The concierge staff, especially Lauren Vitale, went above and beyond her job description to get us dining reservations, handle all our special requests and accommodate us with a late check out. Her supervisor Sam, has a great talent for arts and crafts and assisted Lauren with our fun special requests. This is all before we got to our room. The room was divine. The Muse does not skimp anywhere. The mattress, linens and pillows were heavenly and the toiletries are abundant and luxurious. The restaurant/lounge has a fabulous vibe, and diverse drink and food choices. All of which I tried, were excellent; and the staff, equally excellent. Our stay could not have been better, I highly recommend this gem of a hotel.
Thank you for the thorough FIVE star review!
We are so pleased that you enjoyed your stay with us over fashion week! How awesome was that fashion truck? I know we all loved it as well and so pleased you were able to have a cool shopping experience.
We are thrilled to know our staff gave you exemplary service and provided assistance to ensuring your stay was one of a kind.
We look forward to having you stay with us again
Once again our stay with your New York hotel was nothing short of excellent. I constantly tell my friends that the beds and linen within your group of hotels in by far the best in the industry (I've stayed The Muse Hotels in LA, Washington DC and New York). But the exceptional thing about these Kimpton Hotels are their service staff. In the world of big corporate and indifference Kimpton/Muse has managed to make each of our visits feel as we are staying with family. Extremely accommodating and exceptionally professional. Shout-outs especially to front desk staff Tony, Lauren, Barbara and once again big thanks to the manager Sarah for leading from the front and her hospitality. No second choices for me .. if there is a Muse in the city I visit, I will be sure to be staying at The Muse ... especially in New York where I travel often. Happy Chanukah and Merry Christmas to all staff.
Thank you for the AMAZING five star review.
We are so pleased to know how much you love our beds….we also thinks it’s like sleeping on clouds!
Thank you for mentioning our staff in giving you exemplary service.
We love that you are now a huge Kimpton fan and hope you are able to travel to many more of our hotels… but don’t forget to come back and see us again.
I booked the Muse several months in advance for Thanksgiving. As can be expected the rate was expensive due to long holiday weekend, but given the reviews on tripadvisor and other sites, I expected a fantastic experience.
- The hotel is a beautiful little boutique right off of Times Square
- The beds are fantastic - great mattresses and sheets
- The rooms are up to date and pleasant
- The front desk is attentive
- Every evening they have a complimentary wine cocktail gathering in the lobby
- The bellmen are also attentive and helpful
The bad: Noise and Housekeeping
- We were given two rooms on the 4th floor. The noise down on the street level and out in the hallway was so loud it woke me up about once an hour the first night.
- The real issue we had - housekeeping. Housekeeping would come by at 8 AM and if we were in the room, they would put us on a "do not service" list. The first day this wasn't a problem because we got up early to see the Macy's parade, but after that they kept putting us on the list. On Friday we were able to get serviced via the front desk, but on Saturday they totally skipped us. We came back to our room after being out all day and the night housekeeper said it wasn't her responsibility to clean the room - so she offered some clean towels and that was it. We were too tired to argue the point - but really disappointed with both the policy and reaction given the class of hotel.
Overall, we did like the hotel and would consider it again, but it won't be an automatic for our next trip to NYC.
Thank you for taking the time to give us a review.
We are so pleased that you enjoyed our location and especially enjoyed our beds.
We do apologize about the noise you experienced from the street. Please know we do have rooms which face the back of the hotel and would love to ensure one of these on your next stay.
Thank you also for the feedback regarding the housekeeping service. We have shared your comments with our team to ensure following up on all guest rooms which have the do not disturb signs on the doors and ensuring service is extended to them.
We hope to have the chance to welcome you back. Please reach out to one of our front desk managers so we can ensure you have a great stay.
We booked with this hotel which was recommended by a friends brother who lives in NY. We went to celebrate my wifes special birthday as it was our wish to see NY. It was a fabulous location and the Hotel staff were so very friendly and helpful. The suite was fantastic and had every facility you needed. We arrived on 28th November through to 3rd December 2013. Thanks especially to manager Sarah for making this so special and the reception champagne in our room. Would not hesitate to stay here if we return.
Dear Don G,
YAYYY!! What a great review!
We are so pleased your friends had recommended us and we followed through and exceeded those expectations for your wife’s birthday.
We hope to see you again soon.
We booked our room at the Muse Hotel for an extended weekend over Thanksgiving without having much information about the property. We have been very positively surprised by the concept of the hotel as well as the size and quietness of the room. We could not have imagined a better location for our stay.
We asked for a quiet room and were given a very quiet and large room on the 14th floor.
Excellent quality of bedding.
As we were celebrating my mother's birthday, a bottle of sparkling wine and a handwritten card were waiting for us in the room... Very nice touch...
Thank you for your nice review.
We are so pleased to read that you and your family enjoyed your stay with us over Thanksgiving.
Happy Birthday again to your mother!
We hope to see you again.