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Kimpton Muse Hotel
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Reviews (3,374)
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2,152
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1,494 - 1,499 of 3,374 reviews
Reviewed 29 December 2013

This was my third stay at the Muse Hotel in NYC. The location is really terrific, just half a block from Times Square. Typically we just walk to a box office and see what tickets we can get the same or next night. But looking at my first review in 2011 and my recent experience, I'm thinking that it is time to try one of the other nearby hotels. Why? I'm kind of annoyed that you can spend over $300 per night and get 2MBps internet bandwidth. That's pretty much unusable. Come on guys, we're talking boutique hotel. I complained, and the management said they expect to fix the problem in Spring-2014.

Secondly, the fitness center is claustrophobic and pretty useless. 4 machines and dumbbells so light they are only useful for women.

On the upside, we had a balcony room for the first time, and I recommend that highly during good weather. The balcony is pretty large with 2 lounges and a table, and it makes an otherwise small hotel room feel spacious. I would have really enjoyed that had it not been snowing!

Room Tip: In good weather, get a balcony room, you won't regret it.
  • Stayed: December 2013, travelled as a couple
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Thank mjtraveler22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this reviewResponded 31 December 2013

Dear mjtraveler22,

Thank you for your review. I am so glad to see you found your way to the Muse mutliple times. We are so sorry our internet did not provide adequate service during your stay. We will make sure to share your comments to the IT team! We want to ensure every aspect of your stay is comfortable.

Thanks for the compliments about our balcony and location! We'd love to welcome you back during the summer so you can take full of advantage of the outdoor space!

Thank you again for your loyalty and we hope to have the chance to welcome you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013 via mobile

Stayed at the muse over Xmas for a week and the hotel could not have been better. Free wine drinks from 5-6 each night. A huge thanks to Samantha who helped out on our last day when my girlfriend was unwell. Can't wait for our next stay at the muse and NY visit

Stayed: December 2013, travelled as a couple
Thank Stevenr72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this reviewResponded 30 December 2013

Dear Stevenr72,

Thank you for the nice review.

We are so pleased that you enjoyed your stay with us over the Christmas Holidays. New York is such a magical time at this time of year. Thanks for the shout out about one of our awesome managers. We hope your girlfriend is feeling much better.

We look forward to having you stay again.

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Reviewed 27 December 2013

Just got back from our first stay at the Muse Hotel, and we plan on using this hotel again in the future. Small boutique hotel in the heart of Times Square. Easy walk to all of Times Square activities, Rockefeller Center, and Bryant Park.

The hotel has wonderful service. When we were there, they were offering complimentary hot chocolate, wine, coffee, and gift wrapping services (it was the weekend before Christmas) at different times of the day. Registration staff is very helpful at suggesting restaurants and activities.

Our room was very clean, and by NYC standards, spacious. The entire hotel was very clean, and the staff was courteous. We really enjoyed our stay at the Muse, and I recommend this hotel to anyone.

  • Stayed: December 2013, travelled as a couple
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Thank eobriant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this reviewResponded 30 December 2013

Dear eobriant,

Thank you for the FIVE star review.

We are so pleased our location was great for your winter getaway to the Big Apple.

Thank you for mentioning our staff as giving exemplary service. We are so happy to know you were able to enjoy the extra amenities such as hot chocolate and the gift wrapping.

We look forward to having you stay with us again.

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Reviewed 26 December 2013 via mobile

A stayed at the hotel last weekend with my girlfriend. We went to the city to see all the lights and go ice skating. What a amazing weekend!!! The real reason our weekend was so great was the staff at The Muse.

From the doormen to the concierge and the housekeeping team! They gave us fabulous restaurant recommendations.

Loved the wine hour. Great start to our evening!

Although it's Times Square I would watch out for noise. We were on the front of the building and the noise didn't bother us but for others it may. Ask for a room in the back of the building.

I can't wait to visit again!!!!

Stayed: December 2013, travelled as a couple
Thank Worldtravel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this reviewResponded 27 December 2013

Dear Worldtravel2014,

Thank you for the AWESOME review!

We are so happy you and your girlfriend had a great stay and enjoyed the holiday lights of the Big Apple.

Thank you for the amazing words regarding out staff giving your exemplary service.
We appreciate the comments on the street noise and would be happy to ensure a quieter room on your next stay.

We look forward to having you visit us again.

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Reviewed 26 December 2013

From the unique and stylish decor to the friendly staff, The Muse hotel made my stay perfect. The concierges and managers were knowledgable about dining and various activities in the city. NIOS, the restaurant next door, has a great menu with delicious appetizers and small plates. The hotel staff also makes everyone feel special with one of a kind amenities. My friend and I walked into the room and there was a basket filled with our favorite candy and snacks and a friendly note from the front desk. Complementary wine hour every night also makes it feel like home. The beds were very comfortable and the rooms were clean. The Times Square location was also convenient as we were able to walk to see a broadway show and get around the city easily.

  • Stayed: December 2013, travelled with friends
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Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this reviewResponded 27 December 2013

Dear Natalie G,

Thank you for the SUPERB review!

We are thrilled to know that we exceeded beyond your expectations in providing you with an awesome stay.

Thank you for the great comments on our restaurant, Nios.

We look forward to having you visit us again soon.

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