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“Great Service - Great Stay”
Review of Kimpton Muse Hotel

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Kimpton Muse Hotel
Ranked #56 of 466 Hotels in New York City
Certificate of Excellence
Dover
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Service - Great Stay”
Reviewed 23 April 2014

We stayed at the Muse Hotel for 1 weekend night. I wish we had stayed longer!

First, location. The hotel is extremely close to Times Square and Broadway. I couldn't think of a better place to stay if you're coming to the city to see a show.

Second, service. As a loyal Kimpton fan, this location did not disappoint. We were greeted with a smile, and once checked in, received a hand written card, bottled water, and fresh Easter cookies.

Third, accommodations. Our 2-double bed room was much larger than I had anticipated. We didn't have a city-view, but the size of the room and bathroom made up for it. We had 3 guests and everyone had plenty of room. Have no fear sleeping near Times Sq, there was no city-noise during our stay.

I didn't have the opportunity to try any food from NIOS, but the service at the bar was tremendous.

Be weary of bad reviews, this place is fantastic.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 26 April 2014
Dear Samantha F,

We wish you could have stayed longer as well but thank you for the great review!

We are so happy that you enjoyed not only your room but also the location. Thank you for mentioning our team as providing excellent service.

We look forward to welcoming you back again and hopefully next time you will be able to stop into Nios for a fabulous meal as well.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (701)
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Washington DC, District of Columbia
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 April 2014

We are Kimpton "Inner Circle" members and have only given Kimpton positive reviews before. We never received our Inner Circle amenity during our stay. Booked the birthday month email promotion, but didn't receive the wine/dessert portion of the offer. Ice machine on 17th floor was not working during our stay. Arranged for 2 p.m. late check out and housekeeping arrived before then saying they were not told about it. When mentioned issues regarding the lack of the Inner Circle amenity and lack of part of the birthday promotion we booked, we were initially given a coupon for our next visit after complaining about it at check out before a small adjustment was made to our final bill. I'm not generally someone who complains, but we specifically booked this hotel because of the birthday month offer and the Kimpton Inner Circle "perks." Despite inquiring about them after we checked in and notifying the property this was a special occasion in advance, still didn't receive them. Room was small and not that special compared to other Kimpton properties we have stayed at. Overall, a so so experience at this property.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMHNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 April 2014
Dear JMHNH,

Thank you for your review.

We thank you for being an Inner Circle member however we sincerely apologize for missing the mark during your recent stay.

We hope we can welcome you back again. Please reach out to one of the managers at tripadvisor@themusehotel.com so we can personally welcome you in!
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Houston, Texas
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 April 2014

We have stayed at The Muse Hotel numerous times. It is a small boutique hotel right near the theater district yet not on a busy, noisy street. The staff is very helpful, the rooms are nicely appointed, and their restaurant, NIOS, is excellent for breakfast and dinners. The hotel is VERY close to theater, and it is a 15 min. walk to Grand Central and to MOMA. The location is fantastic! It is the only place we stay now when we go to NYC.It is a member of the Kimpton Hotels.

Room Tip: Ask for a room above the 10th floor not facing the Times Square area.
See more room tips
Green Features: They have a recycle bin right in the room. They also encourage you to re-use your towels.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan_Ed2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 26 April 2014
Dear Susan_Ed2013,

Thank you for your continued Muse loyalty and thank you for the great review.

We are thrilled to know that our hotel is the perfect back drop to your New York City getaways.

We look forward to welcoming you back again and again!
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Brussels, Belgium
Level 6 Contributor
141 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed 22 April 2014 via mobile

As an inner circle member of the Kimpton group i always try to stay at a Kimpton hotel because it makes me feel like home far away from home and i love the whole `Kimpton` feeling. I was really looking forward to visit this hotel because of it`s central location. I booked 2 rooms starting for 2 nights and if i would like the hotel i would stay an extra 2 nights. I am sad to say that i left after 2 days.
I was on a business trip in Mexico and i tried to reach the hotel by phone to make sure i had 2rooms. It took me 21 minutes to be able to speak with somebody and the lady I had on the phone was not friendly at all. Everybody can have a bad day i was thinking. Prior to my arrival i called the hotel again and this time i was lucky, i took them only 5 minutes to answer my phone call.
Arriving at the hotel made me understand what a fantastic location this hotel has. I didn’t think that the front desk people were friendly and or well trained. Doormen don't open any doors. Anyway, i got to my room and it was clean but nothing special at all. The next morning I had breakfast which was rather depressing.The smallest buffet i have seen in a long time in a hotel. After 2 days i decided to go to another hotel because this place just didn’t feel right and the staff was just not friendly. It was like nobody had a smile on his face.
At the end i forgot my blazer so i had to call the security, they are even harder reachable than the reservation department. You call front desk and they `connect` you to security after 2 minutes there is an automatic reply that ask you ta call back later. At the end i ended up going to the hotel back and wait in the lobby for the front desk guy.
I wouldn’t recommend this hotel to anybody. The only good reason coming here is for the location

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emmanuel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 April 2014
Dear Emmanuel V,

Thank you for taking the time to give us a review.

We sincerely appreciate your Inner Circle loyalty but it seems as though we missed the mark on your recent stay.

I am happy to hear that you enjoyed our location; however we do apologize about any issues you experienced with confirming your reservations before your arrival.

We do thank you for your comments regarding our team. We assure you this is certainly not the service we strive to achieve and will be sharing your comments as to learn from this.

We hope we have the chance to welcome you back. Please reach out to us at tripadvisor@themusehotel.com before your stay so we can show you a great experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 April 2014

Nice hotel with a great location. Near Times Square and all the theaters. Lots of good options to eat nearby. Staff really nice and helpfull. Only one problem - breakfast. We made the reservation with breakfast included and it was very poor. Two kinds bread, some pastry, orange juice, tea and coffee. The better option for breakfast was not inclued. One of the days that we went to have breakfast around 09h30, there wasn't pastry, a few slices of bread.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariaSS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 April 2014
Dear MariaSS71,

Thank you for your review.

We are thrilled to know you enjoyed our location. However, I am sorry about the dissatisfaction with the breakfast. We will make sure to share your feedback with the team to ensure we have enough options throughout the entire breakfast shift.

We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level 6 Contributor
157 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 April 2014

The location alone should cause this hotel to pop up on your radar the next time you are visiting NYC but it is the staff that will keep you coming back. We have all been there the hesitation on check in hoping that your reservation is there because you don't have a backup plan or a friends couch to stay on. There is also a careful balance of being informative and quick but not cold to the customer and being warm and inviting. I travel all over the world and the front desk staff here are some of the BEST I have seen. They are warm, friendly, inviting, and always acknowledge your return/departure. The lobby is small but modern and with the Kimpton signature wine reception who could go wrong. My room during this stay was facing the street but insulated enough to block out any street noise. The bed was super comfortable like sleeping on a cloud. There were a few maintanence distractions such as dated caulking around the tub and a few scuffs/marks on the wall that have outlasted their stay but overall very clean. The elevators here are very quick so be careful and don't try to hold them. If I had not run out of outstanding service pins I would have gladly given one to Anna and would vote this location as a 2014 award of excellence.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 38allovertheplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 28 April 2014
Dear 38allovertheplace,

WOW! What an exceptional review!

We are thrilled you enjoyed your stay with us and thank you for mentioning our team as providing exemplary service throughout your stay.

We do apologize about the few room issues you experienced and will make sure we have our team inspect all the rooms to ensure we get these things rectified.

We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 April 2014 via mobile

Nice room but air con does not work consistently, chucking out hot air continuously. Most irritatingly, my hotel key card has stopped working twice in the 4 days that I've been staying here. It's almost like staying in a travelodge in the UK where you have to recharge your key every night-but the difference here is 200 quid more-for which I expect more. Providing the credit card at reception you used to guarantee the room is not enough. Photo ID is required each and every time, which can be annoying.
Not as good overall as the Ink48 down the road.

Stayed April 2014, travelled as a couple
Helpful?
Thank _Travel_Fanatic_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, 26 April 2014
Dear _Travel_Fanatic_1980,

Thank you for recent stay with us and taking the time to give us a review.

We want to apologize about the issues you had experienced with regards to the HVAC unit. We have forwarded your comments to our engineering team so that they can inspect all of our units.

We also want to apologize about any issues you experienced with the room keys. Unfortunately they can be demagnetized due to cell phones or magnets but we are always here to get this rectified. For security purposes we do require photo ID. This is for all of our guests’ safety as we wouldn’t want to give a key to any guest room without proper identification.

We hope we can have the chance to welcome you back again and provide a seamless experience. Please reach out to one of our managers at tripadvisor@themusehtoel.com so we can personally welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Muse Hotel

Property: Kimpton Muse Hotel
Address: 130 West 46th Street, New York City, NY 10036-8501 (Formerly The Muse Hotel New York)
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in New York City
#34 Family Hotel in New York City
#37 Romantic Hotel in New York City
#50 Luxury Hotel in New York City
#63 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kimpton Muse Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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