We are seasoned travelers who would not return to the Muse due to lack of customer service, value and only so-so rooms. We had looked at several options when booking accommodations in New York and we found the reviews/price/location was pretty good for the Muse so we booked for a 7-day stay.
-big bathroom and overall decent -size rooms for New York
-great location if you want to be in the tourist area of Times Square and central to NY.
-Evening desk staff were friendly (but not able to help us out, as the day staff were the Supervisors).
-Front desk service not what it should be for a 4-star hotel.
-Room availability seemed limited
-Housekeeping was hit or miss
-prices not competitive
Upon check in, we chose to upgrade to a suite at an extra cost - this was a mistake. The suite was tres chic, but underwhelming: no view, little storage for bags/clothing besides closet. Many people rave about the beds. While there is indeed a soft feather bed on top of the mattress that is comfortable, we found the mattress underneath uncomfortable. Inquired several times about getting a balcony or a higher floor and was told to "call back" when the supervisor was available or to wait and call back later in our stay. No real interest here on the part of front desk staff in trying to address our requests.
We left tips everyday for housekeeping and found the service was hit or miss. One day it would be great, the next day they either wouldn't show up, walk in on us early, or just do a quick once-over the room and miss several tidy up items. Again, no real interest in making an effort from staff.
Overall the hotel is fine, but with all the selection in New York, why not go somewhere they really care about the customer?
- Official Description (provided by the hotel):
- Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more less
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- Also Known As:
- Kimpton New York City
- New York City Kimpton
- Muse Hotel New York