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Kimpton Muse Hotel
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Reviews (3,374)
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2,152
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2,540 - 2,545 of 3,374 reviews
Reviewed 16 December 2010

Stayed here for 4 nights, great hotel, great location, nice & clean. The female staff at front desk have an attitude but the doorman more than make up for it. This hotel is close to everything, Times Square half a block away, Broadway shows walking distance, Cafe Europa half a block away, good for breakfast. I had sent an e-mail before arrival to tell them about our 37th anniversary. They gave us a great room with a view and sent up champange and chocolate strawberries which was really nice.We will be back again for sure. Thanks Muse.

  • Stayed: December 2010, travelled as a couple
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4  Thank etp1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2010

I've stayed in NYC a lot. I took my niece in the spring for her 16th birthday. I knew she'd want to stay somewhere "cool" and near the "action" (times square). So we stayed at The Muse. I love Kimpton Hotels because they are different than your standard chains. She loved all the young, hip Euro kids that were also staying there. The room was spotless and big for a NYC hotel room. We got a room in the back of the hotel so it was quiet (by NYC standards). Great rates and easy to get to all parts of the city from the central location. Bad part is we had to wait for hours for our room to be ready. They seemed busy with an event and a little understaffed but it was fine. Bar is a little pricey but we didn't stay in the hotel for food. Check out the lobby bathrooms...totally funny.

  • Stayed: March 2010, travelled with family
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1  Thank Jilly_J_Bean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2010

once you stay at this hotel you you will not want to stay anywhere else in new york, right in middle of the city, times square at the bottom of the street.we walked everywhere central park about ten minutes away. all the other famous sites are in a central location, to the hotel all within walking distance.staff were very friendly, the people of the city were very friendly,just watch out for people trying to sell you things on the street.the hotel room we had was a double delux which was huge,big bathroom big bedroom.the only problem we were on the 5th floor which we had a lot of out side noise from the dustmen at five in the morning ,just ask for a higher room .the hotel has 14 floors. we had a wonderful time we will be going back again to this hotel and visting the city again.

  • Stayed: December 2010, travelled as a couple
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2  Thank winniethepooh80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Distributi0nManager, Manager at Kimpton Muse Hotel, responded to this reviewResponded 15 December 2010

Hi Winniethepooh80,

That is so great that you had such an awesome stay with us at The Muse in NYC, coming from the UK! You are right- we really are in such a great central location. I apologize for any inconvenient noise you may have heard, I will certainly pass along this information to the appropriate personel so that we can continue to improve our guest's satisfaction. We really appreciate your review and it is through guest's posts that we can get important feedback! Hope to see you again soon next time you come to The States.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2010

I stayed at this hotel over a 5 night period during peak christmas shopping season. The entire hotel was booked out over the weekend of our stay and the staff managed the customers very well. We stayed in an executive king room-it was small but had a hallway between the bed area and the bathroom, which helped separate the two spaces and make the room more inviting. There was also a desk space, a hallway table with the safe (small, could only just fit a normal sized computer) and a separate couch. As we were on the 11th floor we also had actual sunlight in the room. A nice surprise compared to other NYC hotels. As the hotel is so close to times square, the noise can be quite disturbing at 1am in the morning, especially if you're a light sleeper. The heating/air conditioning was also incredibly loud and we ended up turning it off over night. I recommend joining the Kimpton inTouch program (which is free) for free internet and a $15 minibar tab, which was enough to buy 2 spirits.

  • Stayed: December 2010
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1  Thank MRoberts09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2010

We enjoyed our three nights in the 'contemporary' Muse, located close to Times Square and a good place for tourists who want to visit the downtown as well as the uptown areas and are willing to sacrifice the more up-market locations further north and east - if the Muse were ten blocks N, it would be even more popular.

Our third floor room overlooked the street. It and the bathroom were 'designer elegant', well equipped and adequately sized by Manhattan standards. WiFi internet access was free. The only problem - not insignificant - was early morning noise from the refuse collectors.

The public area consists of the small lobby - chilly when the weather is cold, as it is as poorly protected from the street - and the bar/restaurant, which serves a rather expensive and unexciting breakfast. Guests are offered complimentary wine in the lobby in the late afternoon, a hospitable touch that one doesn't expect in New York.

All the staff we met - all dressed in black, of course - were pleasant and helpful.

This is not a de luxe hotel but it is a well-managed four star. Recommended to those who want to stay in the area and regard their hotel as a base rather than a destination..

  • Stayed: November 2010, travelled as a couple
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Thank globaltraveller200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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