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“bad sleep but great service” 3 of 5 bubbles
Review of Club Quarters Hotel, Wall Street

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Club Quarters Hotel, Wall Street
Ranked #203 of 467 Hotels in New York City
Los Angeles, California
2 reviews
“bad sleep but great service”
3 of 5 bubbles Reviewed 27 October 2013

stayed for several nights and the heating systems made me crazy. very loud, came on every few hours and had a clicking noise. had been rushing to meetings so had not complained and frankly didnt think they coudl do anything but when i checked out Brandon at front desk asked me about my stay and i told him and he got on it immediately for the next guest and then took off my charge from the restaurant (it wasnt a lot) to make up for the annoyance. A lovely gesture and made me feel really good about going back.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hotelmaven2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,323 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (201)
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English first
Orlando, Florida
1 review
5 of 5 bubbles Reviewed 21 October 2013

I booked this hotel through Hotwire. I was a little nervous about the quality of the hotel (because I hadn't used Hotwire before) until we arrived and I realized we had booked a gem! This hotel is located on a clean, safe street in the Financial District. The hotel is basic and directed towards the business traveler. It is extremely clean. The room and bathroom were spotless.

We requested two twin beds and were given that room. It was spacious enough for two women and all of our belongings! The housekeeping staff changed our towels and sheets and maintained our clean room.

The hotel staff was pleasant and courteous. We had a great stay. I would definitely stay here again!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sonogirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

I find the Club Quarters to be hit or miss by city. I originally did not want to book this since it was a Club Quarters. I am glad that I did not. We were there for a recent crowded NYC weekend and found the service to be great, location was also superb, near transit etc. Room was better that I anticipated and very quiet. All in all a very nice relaxing one night in NYC.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crkoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 20 October 2013

As mentioned in other reviews, the rooms at this hotel are among the smallest I have ever seen and my room was one of the ugliest I have ever stayed in. I had one bed in the room and inquired whether rooms with two beds would be larger but was told that all rooms are the same size. Fortunately, my room was on one of the upper floors and I was able to run the fan all night so noise was not an issue. I needed to stay in the Wall Street area so the location was convenient and the price decent for NYC.

Room Tip: Be sure to ask for a room on an upper floor.
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  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travellover300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 16 October 2013

My husband and I stayed the weekend (10/11-10/12/13) at Club Quarters where we where helped by Bryan Stephens. From the day that we arrived to the day we left, Bryan provided nothing but oustanding customer service. He made us feel welcomed when we arrived and worked quickly to get us checked into our rooms. He helped us with finding local restaurants and subway information. He also went above and beyond to correct an situation we had in our room. On my next trip to New York I would definitely stay there again!

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank isaisa726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth Meeting, Pennsylvania
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 15 October 2013

Truly had a great experience ...as advertised, rooms are a bit small BUT the facility was well located for all of our activities (was in NYC for college visits). Staff was knowledgeable, friendly, and very helpful with special requests large and small. Loved the building security (and they were patient with the fact that I kept putting my card key next to my phone and inactivating it!).

Free purified water; good room service; nice workout room; free laundry facility - what is not to like?? Got a great rate via Hotwire (which means you can't be sure where you are staying ahead of time)...had never stayed at Club Quarters, so was wary beforehand, but would definitely stay there again!

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SafiyaEdwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
4 of 5 bubbles Reviewed 14 October 2013

I was booked at the CQ Wall Street for 30 days and the staff were amazing!!! Lauren, Michael and Liza were able to provide solutions for all of my needs immediately upon request. My stay was great and I recommend the location to all my coworkers... Thanks for making my stay so easy!

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EwMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Quarters Hotel, Wall Street

Property: Club Quarters Hotel, Wall Street
Address: 52 William St, New York City, NY 10005-2876 (Formerly Club Quarters Downtown)
Region: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Best Value Hotel in New York City
#140 Luxury Hotel in New York City
#173 Business Hotel in New York City
#207 Romantic Hotel in New York City
#232 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Club Quarters Hotel, Wall Street 4*
Number of rooms: 289
Official Description (provided by the hotel):
Strategically situated in New York's Financial District, near the NYSE and World Trade Center, Club Quarters Hotel, Wall Street, offers full service accommodations in a friendly, club-like environment. A short walk to South Street Seaport and the National September 11th Memorial and Museum, the hotel offers many complimentary services including high speed Wi-Fi, unlimited chilled bottled water, a fitness center open 24/7, and access to the Club Living Room, an inviting lounge designed for working, socializing or relaxing. Other services you'll find at Club Quarters Hotels: instant registration and check-out, greater security with keycard access to guest room floors, meeting rooms and office spaces, Guest Request Closets on every floor containing extra pillows, blankets and amenities, and complimentary coffee and tea in each guest room featuring Keurig Brewing Systems. Upon request, guests can have air purifiers, ambient sound machines, and a "Sleep Better Kit" with eye mask, ear plugs and aromatherapy delivered to their room free of charge. Additionally, guests can work out in the privacy of the room by requesting an exercise equipment or a yoga kit, also complimentary. Our on-site restaurant, The Bailey Pub & Brasserie, serves up breakfast, lunch and dinner and is a lively spot for cocktails. ... more   less 
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Also Known As:
Club Quarters Downtown Hotel New York City
Hotel Quarters Downtown
Quarters Downtown Hotel
Club Quarters New York

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