I had stayed overnight at the Club Quarters Hotel the evening of May 8, 2014 to visit my daughter who was in fro AZ on business. She left early for the airport the next day. I was having difficulty due to my medical issues and the front desk staff, unaware of my challenges, could not have been more accommodating. The front desk personnel, Anthony Duma and Bryan Stephens, went out of their way for me. From letting me stay past check out to wait for my ride in the room (I needed the bed since it was too difficult to sit in the lobby), printing out tickets for the World Trade Center Memorial, and even helping my sister navigate the confusing streets by phone and holding a parking space for her so I could collect my belongings. On the way out, he then presented us with a pass to go to the other Club Quarters at the WTC to better view the memorial along with highlighted directions. Above and beyond! All this while both Mr. Duma and Mr. Stephens were manning a front desk that was nonstop with arriving and departing guests, their inquiries and needs met with smiles and a level of efficiency that astounded and amazed me. They did not know my condition was fast deteriorating and their kindness and professionalism will not be forgotten. I am so grateful. Oh, and a big " thank you" from my sister also. I have stayed in many hotels in my years and Mr. Dumas' and Mr. Stephens' level of expertise and "niceness" is unparalleled. Thank you.
- Official Description (provided by the hotel):
- Strategically situated in New York's Financial District, near the NYSE and World Trade Center, Club Quarters Hotel, Wall Street, offers full service accommodations in a friendly, club-like environment. A short walk to South Street Seaport and the National September 11th Memorial and Museum, the hotel offers many complimentary services including high speed Wi-Fi, unlimited chilled bottled water, a fitness center open 24/7, and access to the Club Living Room, an inviting lounge designed for working, socializing or relaxing. Other services you'll find at Club Quarters Hotels: instant registration and check-out, greater security with keycard access to guest room floors, meeting rooms and office spaces, Guest Request Closets on every floor containing extra pillows, blankets and amenities, and complimentary coffee and tea in each guest room featuring Keurig Brewing Systems. Upon request, guests can have air purifiers, ambient sound machines, and a "Sleep Better Kit" with eye mask, ear plugs and aromatherapy delivered to their room free of charge. Additionally, guests can work out in the privacy of the room by requesting an exercise equipment or a yoga kit, also complimentary. Our on-site restaurant, The Bailey Pub & Brasserie, serves up breakfast, lunch and dinner and is a lively spot for cocktails. ... more less
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- Also Known As:
- Club Quarters Downtown Hotel New York City
- Hotel Quarters Downtown
- Quarters Downtown Hotel
- Club Quarters New York