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Reviews (2,482)
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Traveller rating
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854
318
136
80
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55 - 60 of 2,482 reviews
Reviewed 11 August 2019

The check in by computer, a d the help of the concierge was quick and painless. The happy hour wine was great. Goes well with the free m&ms and dried raisin bread. Diane Reed next door. Food trucks and subway 2 blocks away. Also many food places off water st. Riom was clean, small-normal and quiet. Did have granola bars and fruit for breakfast. It was great

Room tip: Free laundry. Free filtered water and supply you with a bottle
Date of stay: July 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Steve S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 August 2019 via mobile

Booked in an area we usually stay but usual hotel was fully booked. Location is perfect for metro, sightseeing, downtown and getting around the city. Can’t beat that. Hotel room ok.... a/c very noisy (but when isn’t it?), bed comfy, bathroom small with shower only, but good and clean. Large screen tv, tea/coffee maker. Housekeeping hit and miss. We think we had housekeeping but dirty cups not replaced, bin not emptied, bed kind of made. Would expect more to be honest

Date of stay: August 2019
Trip type: Travelled with friends
1  Thank cheznelson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 August 2019

This is a mixed-feeling review. During my stay, new management took over the hotel. The first few days, when Club Quarters was owning / managing the place, this was a real nice hotel, nice staff and good services. When new management was installed (August 2nd), the ambiance changed completely.
From once day to another, the good things were gone. At the door, there were 2 (or sometimes) 3 security staff installed. Real big bouncer with dark sunglasses, maffia types, unfriendly asking for identification. Every time, even if you were our of the hotel for 10 minutes, you had to show ID. Getting into a adult nightclub or WTC seems easier than into your hotel. At the reception, people had no clue at all. They could even could to activate a key card or check your credit card details. The free coffee, fruits, breakfast bars in the reception area /lobby were gone. No service anymore. The wine and snacks gathering at 5pm in the lobby has also been skipped. They changed the place into a money maker, not into a place where you feel welcome and be threatened as a guest.
The room itself is quite nice, clean and large enough. The location is great of course with direct access to metro, business district and lots of thing to do.
We enjoyed our stay under the old management when it was club quarters, under new management this place should be avoided. There are enough alternatives around at similar prices that DO offer good service and where you feel welcome.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank RichardH301
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 August 2019

A nice room, with a good bed. A 55" TV screen. Comfortable and spacious. It has at the corridor cold water 24 hs.
Near the front desk, there is a big room with coffee, tea, fruits, newspapers and TV.
Good location, with a subway station within 30 meters.

Date of stay: June 2019
2  Thank Raúl W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 August 2019

overall a nice property. close to public transit, although quite a ways from the area airports. clean, comfortable room, good climate control. cold, filtered water dispenser in the hallway with available refillable bottles was a nice amenity, especially in the hot weather!

Room tip: my room was on the 4th floor, quite noisy so close to the street. high floors may be quieter.
Date of stay: July 2019
Trip type: Travelled solo
Review collected in partnership with this hotel
1  Thank MaryPdot
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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