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“Quite Disappointing vs Expectations”
Review of The Benjamin

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The Benjamin
Ranked #93 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Scottsdale, Arizona
Level 6 Contributor
323 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
“Quite Disappointing vs Expectations”
Reviewed 21 June 2014

I booked two rooms for my parents and myself after reading the glowing reports on Tripadvisor, and we were disappointed. A bit out of the hotel's control, but they allowed a noisy group with multiple rooms on our floor to persist unabated around 9-11pm as my parents tried to sleep. Further, after falling asleep, they allowed a Domino's pizza delivery person to bang on their door and wake them up. Had the phone worked allowing them to call the front desk, it might have been better, but the phone to the front desk didn't work. My father tried to take a bath, but the plug didn't work resulting in the use of a towel to slow the outflow of water. Finally, in both rooms, the temperature control didn't work correctly. It was cold in the rooms, so we both turned off the AC, but it would turn itself back on at a very low temperature setting throughout the night. With no extra blankets, it was unbearable.

I would call this boutique hotel version 1.5. It appears to be a former old building converted into a newer looking hotel with reasonable sized rooms (though the smaller rooms are something like 250 sf). They are nicely decorated rooms with nice wet bars, as well (we had deluxe kings). Bed was comfortable and the room was clean.

This is not the great find that others suggest. Without our various incidents, it would be a 3.5 stars. They need to do a better job with security and controlling who can go up to guest room floors, they need to fix their faulty HVAC, and they need to fix their room phones.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AmanJunkieBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (521)
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English first
Union, Kentucky
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

Switched to The Benjamin from our regular NYC hotel (couple doors down) for this trip and so glad we did. Wonderful service, great rooms and perfect place to access all of Manhattan. What drew me to The Benjamin was a generous act of kindness by the doorman one of our last visits to NYC when our group was offered Benjamin umbrellas after seeking shelter under The Benjamin's canopy during a torrential downpour. Although we were not Benjamin guests, we were encouraged to use their umbrellas as long as we needed them and to keep them if we wished
Thanks Oscar and Benjamin staff for a wonderful stay. We'll be back!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Czirk60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 June 2014 via mobile

I picked the Benjamin for its size, price, quality and location (close to my offices) and it didn't disappoint in any respect. We're a family of 4 and stayed comfortably for 5 nights in a suite. It was so great to have the kitchenette. It felt like having your very own apartment in NYC. The staff are helpful and friendly, and the room service food is good. You can get anywhere from the location as there's a subway stop across the street.

Stayed June 2014
Helpful?
Thank nwgirl70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2014

We got a summer rate of ~$375 for a 500 square foot suite with comfy sitting room, great bed, and kitchenette. Very quiet room made for great sleeping, as did location just out of the hubbub of more central midtown.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sangestein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
1 review
Reviewed 18 June 2014

Spacious and clean! For our family of 4 we choose the Jr suite which was perfect! My daughter loved the pillow selection and the plush owl - it made her stay! Parents like the spacious clean room and fabulous location away from the craziness of Times Square but still close enough to subway or walking cross town to see a show.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ms. Melinda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 18 June 2014

I felt so much at home at the Benjamin Hotel. Omar Elnewishy the manager of the hotel was so hospitable and welcoming. He's so professional and so kind at the same time. He's one of the best hotel managers I've ever met. I always like to come back to stay at this hotel when I am in NYC, due to the great service and staff, especially people like Omar. I am excited to be back at the Benjamin soon!
Sincerely,
Mina

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herndon, Virginia
1 review
Reviewed 18 June 2014

The Benjamin is a very nice, friendly boutique in the middle of mid-town. We were well taken care of through the whole weekend...pillow menus, upgrade to a suite, bottle of wine and chocolate as a birthday treat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank J. T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Benjamin

Property: The Benjamin
Address: 125 East 50th Street, at Lexington Avenue, New York City, NY 10022-9501
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in New York City
#53 Romantic Hotel in New York City
#64 Family Hotel in New York City
#73 Business Hotel in New York City
#76 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Benjamin 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Located in the heart of Midtown, The Benjamin offers 209 newly re-designed terrace suites, one-bedroom suites and guest rooms by Rottet Studio featuring kitchenettes and signature Benjamin Beds. Housed within the hotel is The National Bar & Dining Rooms with a menu of modern bistro dishes by Iron Chef Geoffrey Zakarian. Known best for its world-renowned Sleep Program Rest & Renew, The Benjamin features a Pillow Menu and bedtime snacks. Families enjoy Winks' Kidzzz Club with pint-sized amenities for kids to use during their stay. A private guest lounge on the second floor offers two business stations and lounge seating. The Benjamin affords quick access to Fifth Avenue's high-end boutiques, Rockefeller Center, MoMA and Central Park. Hotel Services Fee is $30 plus tax per room, per night and provides you with the following amenities: •$10 daily credit toward Geoffrey Zakarian's The National Bar & Dining Rooms* •Wireless Internet on all of your devices throughout your stay •24/7 access to our state-of-the-art fitness center outfitted by Technogym •In-room artisanal coffee and tea offerings •Unlimited business services including printing •24/7 access to our private Residence Lounge •Unlimited local and domestic long distance calls •Access to our Clef D' Or Concierge services •Package handling and storage prior to and during your stay *Must be redeemed daily. Cannot roll over. **Fee is exclusive of service gratuities ... more   less 
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Also Known As:
The Benjamin Hotel New York City
Benjamin New York City
Benjamin Hotel New York City

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