I booked two rooms for my parents and myself after reading the glowing reports on Tripadvisor, and we were disappointed. A bit out of the hotel's control, but they allowed a noisy group with multiple rooms on our floor to persist unabated around 9-11pm as my parents tried to sleep. Further, after falling asleep, they allowed a Domino's pizza delivery person to bang on their door and wake them up. Had the phone worked allowing them to call the front desk, it might have been better, but the phone to the front desk didn't work. My father tried to take a bath, but the plug didn't work resulting in the use of a towel to slow the outflow of water. Finally, in both rooms, the temperature control didn't work correctly. It was cold in the rooms, so we both turned off the AC, but it would turn itself back on at a very low temperature setting throughout the night. With no extra blankets, it was unbearable.
I would call this boutique hotel version 1.5. It appears to be a former old building converted into a newer looking hotel with reasonable sized rooms (though the smaller rooms are something like 250 sf). They are nicely decorated rooms with nice wet bars, as well (we had deluxe kings). Bed was comfortable and the room was clean.
This is not the great find that others suggest. Without our various incidents, it would be a 3.5 stars. They need to do a better job with security and controlling who can go up to guest room floors, they need to fix their faulty HVAC, and they need to fix their room phones.
- Official Description (provided by the hotel):
- Located in the heart of Midtown, The Benjamin offers 209 newly re-designed terrace suites, one-bedroom suites and guest rooms by Rottet Studio featuring kitchenettes and signature Benjamin Beds. Housed within the hotel is The National Bar & Dining Rooms with a menu of modern bistro dishes by Iron Chef Geoffrey Zakarian. Known best for its world-renowned Sleep Program Rest & Renew, The Benjamin features a Pillow Menu and bedtime snacks. Families enjoy Winks' Kidzzz Club with pint-sized amenities for kids to use during their stay. A private guest lounge on the second floor offers two business stations and lounge seating. The Benjamin affords quick access to Fifth Avenue's high-end boutiques, Rockefeller Center, MoMA and Central Park. Hotel Services Fee is $30 plus tax per room, per night and provides you with the following amenities: •$10 daily credit toward Geoffrey Zakarian's The National Bar & Dining Rooms* •Wireless Internet on all of your devices throughout your stay •24/7 access to our state-of-the-art fitness center outfitted by Technogym •In-room artisanal coffee and tea offerings •Unlimited business services including printing •24/7 access to our private Residence Lounge •Unlimited local and domestic long distance calls •Access to our Clef D' Or Concierge services •Package handling and storage prior to and during your stay *Must be redeemed daily. Cannot roll over. **Fee is exclusive of service gratuities ... more less
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- Also Known As:
- The Benjamin Hotel New York City
- Benjamin New York City
- Benjamin Hotel New York City