As W's go, this one is a bit lacking.
My key gripe is service. My expectations of New York City hotels are low to begin with; the W Union Square met those expectations. Generally disengaged staff, the Whatever Whenever desk really puts the "whatever" into the job (didn't even look away from the computer screen when I started talking!), and the staff in the restaurant, while courteous, were slow and clumsy.
Room service was OK. I ordered an arugula salad that seemed to have about three pounds of tightly-packed arugula. Fine, but... jeez.
Other reviews notwithstanding, my room had a single, narrow window that was blocked bottom to midpoint by cinderblock on the outside. (They provided a step inside so you could see over it to the roof of another building 19 floors up.) I assume this is an exception in the hotel, however.
Pros: comfy bed, clean room, fast Internet.
- Official Description (provided by the hotel):
- Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more less
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- Also Known As:
- w New York - Union Square Hotel New York City
- w New York City
- w Hotel Union Square
- w Hotels Union Square
- w Union Square