Ok, So I have stayed at other Ritz locations and I have to say this place was a cluster. I took off a few days of work to take a friend over the 4th. Upon check in I was asked if I wanted to upgrade rooms I decided we didn't need to because I was not planning on staying in the room much. When getting into the room "double beds" I find a red stain on the exterior of the comforter, house keeping came and changed it out, not a huge issue looked as if someone ate something and just dropped it. The rain hit, so I decided we needed to talk with the concierge Service to see if we could not book a dinner cruise for the 4th of July, expecting to pay a large premium because of the simple fact it was the morning of the 3rd already. The guy "Jay" says he was making a list of vendors we could go on and would call us and let us know, that call never came, I waited and called at 7pm, another guy picked up the phone and said "Jay" was with a customer he would need to call us back, that call never got returned.. I went ahead and took it upon my self to locate a service. House keeping another joke, requested a dental kit twice with no prevail, went into restaurant to eat, ordered brunch 15 minutes later the waitress comes back to tell us they are now not serving brunch that she can give us new menus and we could have dinner this after they personally gave us menus and took our order. To say the least your better off with a different location and or a totally different franchise period. I am not one to ever complain and am usually very quiet, but this place for the cost was by far the worse place I have ever stayed at ... So many people at the front desk complaining it was actually sad to watch the girls getting yelled at by the customers when in fact it was not their issues but more of management issues then anything. They wanted to make things right by sending us a dried out cake that set it the room for 4 hours before we got back. We did not even eat it ...
- Official Description (provided by the hotel):
- Look out across the waterfront as Lady Liberty stands proudly over symbolic Ellis Island. Sweeping views command your attention at every turn. American history surrounds you as the Smithsonian Museum of the American Indian and other impressive tributes are just steps away. As the only five star waterfront hotel in Manhattan, The Ritz-Carlton New York, Battery Park immerses its guests in all the luxury and cultural heritage of this bustling city. ... more less
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- Also Known As:
- Ritz-Carlton Battery Park Hotel New York City
- Ritz New York City
- Ritz-Carlton New York City
- New York City Ritz-Carlton