Sorry to say that after our 4 th stay here, apart from a few loyal staff members, ritz carlton Battery park is losing its charisma. A handful of devoted employees made our stay memorable and special, Lee, Akhter, Luis, Eric and Digna are outstanding in every way. As no one else really stands out in my mind, for positive feedback, I can't really comment on them. Really though, it's so sad when you have visited a place quite a few times and clearly see the missing key factors that would contribute to this establishment having a successful and continual future. We are so passionate about Battery, it is heartbreaking to see standards dramatically reduced in such a short space of time.
We noticed especially in housekeeping that rooms weren't cleaned up to standards of previous visits, club lounge presentations not as much quantity and sadly no longer the gorgeous, delicious desserts we were used to.
Sadly, i suppose all a sign of the times and more changes to be expected in the up and coming future.
On the positive side though, New Years Eve was fantastic in the hotel restaurant. Looking forward to next year!!!!!!!!!
- Official Description (provided by the hotel):
- Look out across the waterfront as Lady Liberty stands proudly over symbolic Ellis Island. Sweeping views command your attention at every turn. American history surrounds you as the Smithsonian Museum of the American Indian and other impressive tributes are just steps away. As the only five star waterfront hotel in Manhattan, The Ritz-Carlton New York, Battery Park immerses its guests in all the luxury and cultural heritage of this bustling city. ... more less
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- Also Known As:
- Ritz-Carlton Battery Park Hotel New York City
- Ritz New York City
- Ritz-Carlton New York City
- New York City Ritz-Carlton