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“no complaints..great hotel”

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Broadway Plaza Hotel
Ranked #127 of 470 Hotels in New York City
Certificate of Excellence
Reviewed 16 December 2013

seeing afew bad reports on this hotel...dont know why!!!! just back from 4 days in ny me (33 and gf(26)...hotel itself is in a great location...staff cant do enough for you...and as for desk staff being rude or whatever...i found them all very pleasant and helpful...the bell men cant do enough for you too.....overall a great wee hotel...

  • Stayed: December 2013
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1  Thank darren m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 December 2013 via mobile

We stayed here 17th-27th September 2013 on the first leg of our honeymoon from Ireland. It was booked by somebody else as a wedding gift and the payment verified before we left Dublin. However on arrival we were told that we needed the credit card in order to process the payment. Something we obviously didn't have. The staff were very polite and tried everything to resolve the matter. However we had the misfortune of dealing with a general manager (can't remember his name) who did not have any tact whatsoever ("I don't know how banking works in Ireland,but this is New York City" was one of his many ignorant phrases) we were forced to pay the bill in cash,which took a number of days and left us under a little pressure given that we weren't expecting it! A note to travellers,make sure you have your cards with you when booking in!
That aside,I find it hard to fault anything! The staff (aside from GM) were superb,particularly the older guy on reception,the two young guys on the door and the cleaner who left fresh towels and a spotless room every day!
The room was a great size,for such an accessible location it was far from small,everything that we needed was catered for! On arrival, I thought the bathroom was a touch old fashioned regarding decor,but it was spotless,and the shower a luxury!!! The hotel was only a block or two from the nearest subway stop so we could go uptown or downtown in a matter of minutes! Even without,the underground,we were never more than a short walk from everywhere we wanted to be!
Found it a little bit expensive but we stayed for 10 nights so I wasn't too bothered...would go back agAin in the morning!!! A great spot to stay,let down purely by the ignorance of management!!!!

Stayed: September 2013, travelled as a couple
1  Thank paullarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013 via mobile

Stayed for 5days and even though we had no view of the empire state that wasn't an issue. Hotel very clean, quiet and wonderful, friendly and helpful staff.
The location couldn't be better... Between the empire state and the flatiron building. Very close to the subway too. Wasn't sure of the walk from the subway at night but needn't have worried.
Will definitely recommend this hotel and would stay again.

1  Thank Claire C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 December 2013

I got a great rate on a room from Orbitz. One of the best rates on a hotel room in Manhattan that I have experienced in a long time. The room was clean and neat, obviously recently renovated. It was also bigger than most hotel rooms in New York City. The room was comfortable and offered everything you would want. The block that it is on is kinda boring. Not my favorite area of the city. But certainly not a bad area. Close to all transportation. If I got the same rate all the time, this place would quickly turn into my place to be in NYC.

  • Stayed: November 2013, travelled solo
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1  Thank DaveS2671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

Pluses - Great value, large rooms, very very comfy beds, fluffy towels, excellent room service, helpful concierge's....btw, hope the tip we gave Anthony was shared with all concierge's?!

Minuses - Lights by bed could only be turned on/off at switch by door, lighting over mirror in bedroom would be a big plus, breakfast best taken at nearby Deli's...Andrew's coffee shop a must! (round corner to Macy's on 35th St and 7th Ave). Good idea to take a cab after dark....happily walked to mid-town in the daytime, cabbed it back!

  • Stayed: November 2013, travelled with friends
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2  Thank MelBrentwood_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

We arrived at about 8pm to check in. I have been to NYC many times so I know the city pretty well, however I can see for the first time visitor why this area might seem "unsafe". Be rest assured it's safe as long as you take the usual precautions you would take when being in a big city.
The reception for the hotel is at the rear of the property, it's a strange design, but it is a symptom of NYC architecture.
I had a previous issue with the front desk when I called the night before. Their rates had dropped dramatically since we had booked (over $100/night) and I was checking the address the night before our check in when I noticed this. When I called them to ask why this was, I was basically told tough luck. Cancellation policy is 48 hours prior to check in and that we would have to live with it. It was only after I spoke to the Manager we received an upgrade and $10/night off our rate - it was barely a resolution, but still there was little we could do at that point in time.
When we arrived it was quite obvious the front desk staff had been made aware of the situation as they were curt, short and welcoming. Their attitude was totally contradictory to the Concierge who was wonderfully welcoming to us upon arrival.
By NYC standards the room was large and well furnished. The bathroom was clean and tidy, though the towels stunk like smoke from a fire, not tobacco smoke. All of them were like this. We had a lovely view of the Empire State Building from our room but who wants to look at a building through a window when you can explore this incredible city?
The breakfast room is tiny - about 15ft x 10ft. Breakfast is bagels, toast, muffins, cereal, tea, coffee and juice. Coffee and tea is offered on the 4th floor 24 hours.
WiFi is not complimentary, which I find absurd in this day and age - it's $10.95/day and allows you to connect 2 devices.
We already had our itinerary planned, however the Concierge, Anthony gave us some great options, including a boat tour which we found time for and thoroughly enjoyed.
The hotel is in close walking distance to all of the great attractions NYC has to offer and about a 10 minute walk to most public transport options.
Check out was problem free, again the front desk staff were curt and rude - not one of them asked how our stay was.
I would recommend the hotel, however I really do believe the front desk staff need to be either re-trained or swapped out for ones who are interested in going the extra mile for guests. If they are not interested in being in customer service, then they should not have chosen the hospitality industry.
The only reason I've marked the service poor instead of terrible is because of Anthony's attentive attitude - he is a true asset to this hotel.

Room Tip: Request a high room with a view
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  • Stayed: November 2013, travelled with family
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2  Thank Kylie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Booked a standard double but on arrival were allocated a "superior room" on the 3rd floor (no smoking rooms available - I had emailed a week or two in advance but they said it was allocation on arrival so couldn't guarantee).

Room was spacious, clean and with a large comfy bed, although the bathroom is a little dated so could use some modernisation.

Location is excellent for hitting the main attractions in Manhattan, within comfortable walking distance of Empire State, MSG, Rockefeller, Times Square, Grand Central etc.
Subway station one block up town (28th/Broadway) handy for going downtown to financial district (9/11 memorial, Wall Street etc.)

The area looks a little rough at night but we never felt unsafe. I'm told that it was a "not great" part of the city a few years back but is improving a lot with more hotels opening etc. Need to walk a few blocks to get to things as the only things in the direct vicinity are pretty much hair/wig shops and perfume shops!

All staff were helpful, particularly Joe the concierge who helped arrange a private car to take us to the airport at 4am.

"Continental breakfast" is actually a handy feature - grab a coffee and a donut/bagel/pastry and take it to your room while you get ready to go and walk a lot!


Overall a great base for a hard and fast attack on the city. Take your walking shoes and be committed like we were - walking from the Guggenheim (89th/5th) back to the hotel (27th/Broadway) - even better exercise if you buy half of 5th Avenue on the way back :)

  • Stayed: November 2013, travelled as a couple
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1  Thank Est_3485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Broadway Plaza Hotel

Address: 1155 Broadway, New York City, NY 10001-7516
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Room Service Wheelchair access Airport Transportation
Hotel Style:
#29 Best Value Hotel in New York City
#200 Business Hotel in New York City
#206 Romantic Hotel in New York City
#209 Family Hotel in New York City
Price Range: £102 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Broadway Plaza Hotel 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Intimate 69 room boutique hotel located in the heart of mid town Manhattan in the Chelsea-Flatiron-Herald Square area at 27th Street and Broadway. All guestrooms were renovated in January 2016. All public space was renovated in March, 2013. We are known for our spacious accommodations, warm friendly service, moderate prices, extra value and offer a convenient midtown location. Complimentary light continental breakfast is served daily between 7:00 AM-10:00 AM as well as 24 hour self serve fresh ground Starbucks coffee and Lipton tea available in our 4th floor lounge. Within walking distance to Madison Square Garden and Penn Station, Empire State Building, Flatiron Building and Madison Square Park, Macy's, Herald Square as well as all the fabulous shopping of the Nomad district and 5th and 6th Avenues. Whether you are here for business or pleasure, we offer a easy and convenient location to all points of the city. Within 15-20 minutes of our front door, you can be anywhere you need to be. ... more   less 
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Also Known As:
Broadway Plaza Boutique Hotel
Hotel Broadway Plaza

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