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“Please look elsewhere if you want better customer experiences”

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Club Quarters Hotel, Midtown
Ranked #222 of 467 Hotels in New York City
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Please look elsewhere if you want better customer experiences”
Reviewed 31 August 2014 via mobile

To Club Quarters Midtown: if you only have one person at the front desk (note to other travelers: there is no lobby, none! Just a tiny desk next to the elevators and there is only one person there to meet/greet you, if he does that at all), who is there to deliver what your brand stands for, then please choose wisely. I had the most impersonal, inconsiderate, and indifferent customer experience this morning (Aug 30, 2014) upon arrival at your property (between 9am and 10am), as I am visiting the US Open tennis for the long weekend.

To other travelers: if you are looking at the area around Grand Central, then you are probably prepared for a certain price range for your hotel staying. So if paying $20-30 more per night won't break your bank, look for a real hotel that delivers better customer experiences.

Stayed August 2014, travelled on business
Helpful?
1 Thank sallycch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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Washington, District of Columbia, United States
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 August 2014

Rooms are clean, beds comfortable. Easy to work in the room with a nice desk and good wifi connection. Staff is very pleasant and helpful. Location in mid town is perfect for getting around and close to Times Square and Broadway theaters without being in the midst of crowds and noise. There is a lovely, large lounge area with comfortable seating, computers, and coffee available 24/7.

Room Tip: Ask for a room with a quiet air conditioning unit.
See more room tips
  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
97 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 30 August 2014

This was my second business trip to Club Quarters Midtown and it's still as good as it was 7 years ago. You cannot beat the location - 2 blocks from Times Square, right on 5th Avenue and a few blocks from Grand Central.

The rooms are decently decorated and always clean. Do note that the rooms and bathrooms are small with no real view.

The hotel also offers free fast WiFi, free bottled water and free drinks at certain times of the day.

1 negative - no safe in the room

Well worth it!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Riaz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 30 August 2014

Staff was very friendly and helpful helped us check in early and provided recommendations for places to eat in the area. Rooms were clean and location was convenient . First time staying here for me and my colleagues and we will be back next time we are in the city!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DustinGro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sewell, New Jersey
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2014

Tiny, Tiny rooms. Clean.... which is most important. Great location to Times Square, Broadway Theaters and a short walk to Central Park. Staff very accommodating. Many places to eat and drink in the vicinity.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Lichtfamily2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 August 2014

I've stayed at Club Quarters, so I knew what to expect of the boutique style business travel hotel. I love that the price is reasonable and am willing to sacrifice the size of the room for this. The location couldn't be any more perfect for someone wanting to experience midtown Manhattan. Close to Rockefeller, close to Times Square and easily walkable to Union Station to get to the train.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank jwinterhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troon, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 August 2014

Boutique Hotel is a fab location, the staff were great and really friendly, nice restaurant within the hotel, only down side was the room was tiny for 2 adults, would I go back yes, but get a bigger room

Room Tip: The room was ok for one adult but 2 sharing was far to small, it was like a small single sized bedro...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexs m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Quarters Hotel, Midtown

Property: Club Quarters Hotel, Midtown
Address: 40 W 45th St, New York City, NY 10036-4261
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#155 Luxury Hotel in New York City
#156 Family Hotel in New York City
#171 Business Hotel in New York City
#172 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Club Quarters Hotel, Midtown 4*
Number of rooms: 170
Official Description (provided by the hotel):
Club Quarters Hotel, Midtown provides contemporary, efficient accommodations in an inviting, club-like atmosphere with 170 rooms located in a historic landmark building right off Fifth Avenue. Minutes from major office buildings, Grand Central Station, Times Square, shopping, theater district and restaurant row on West 46th Street. Club Quarters provides:• Safe, restricted entry• Fast and easy self check-in and check-out• Fast, free high speed internet access throughout the hotel• Onsite restaurant • Multi-menu in-room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled, purified bottled water • 4 meeting and event rooms available (maximum reception style 120 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment and yoga mats delivered to guest room upon request • Corporate Apartments available • Value rates• Government per diem rates 365 day a year with valid ID. ... more   less 
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Also Known As:
Club Quarters Midtown Hotel New York City
Hotel Quarters Midtown
Club Quarters New York City
Quarters Midtown Hotel
Club Quarters Midtown New York
Club Quarters Midtown Manhattan
Club Quarters Midtown Times Square

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