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“Wonderful Stay, would definitely go back.”
Review of Hotel Chandler

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Hotel Chandler
Ranked #131 of 468 Hotels in New York City
Certificate of Excellence
Chicago
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful Stay, would definitely go back.”
Reviewed 6 January 2012

I stayed at Hotel Chandler Dec 23-29th, 2011. Although there was renovations going on, I appreciated that fact that they gave complimentary continental breakfast as consolation. Hotel is on a quite street.

Location is great, free umbrella to use on rainy days, Aveda products, turn-down service with chocolates every night, great and friendly staff. Free NYtimes newspapers. Free gym and library in the buidling. Flat screen in room.

If you like Korean food, check out- Mandoo Bar restaurant on west 32nd, Post-office is down the street on west 31st, or go to the 9th floor of Macy's for post office. Free internet use in the breakfast room, able to surf the net daily , and print boarding passes for free without having to bring my laptop.

Complimentary tea and coffee all day.

Lots of asian restaurants near by.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lanre90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (359)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
The Netherlands
Level Contributor
64 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 December 2011

I believe management mad the sin of omission by not stating that renovations were going on. The free wifi, breakfast and cheese and wine reception as "to make-up for the inconvenience" offerings were nice but frankly amounted to bribes. (FYI, the so-called lounge is cramped.) It didn't help that the receptionist who checked us in could not offer a room with combined shower and bath. The experience was such a let down. And all the while, I thought the hotel deserved it's classification and marketing of itself. Not! My experience so far in the Big Apple is not so good!

  • Stayed December 2011, travelled with family
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Helpful?
Thank P C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flagstaff, AZ
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 December 2011

I stayed at the Hotel Chandler in July of 2011 - I enjoyed all aspects of my stay, including a fairly reasonable rate (for NYC) while I was there. Its proximity to Penn station and to Grand Central made travel quite easy, and when I awoke on my last day there, having forgotten that I had to make a room switch, the staff took care of it for me with no fanfare. I WILL stay here again!

  • Stayed July 2011, travelled with friends
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Helpful?
Thank jeeder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerGM, Director of Sales at Hotel Chandler, responded to this review, 4 January 2012
Nothing makes me happier than making our guests happy. It is so rewarding to read these reviews.

I wish you a Happy and Healthy New Year and hope to see you in 2012.

Kindest regards,

MR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampton, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2011

The staff was very friendly and helpful. Room was very clean. There were renovations going on during our stay, however, there was no noise or disruptions caused by this. We were given free wifi and breakfast and also an evening cheese & wine reception "for our troubles." They really went above and beyond to make our stay a great experience. The hotel is located right by 5th avenue and in a great location. Definitely recommend.

  • Stayed December 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmog47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerGM, Director of Sales at Hotel Chandler, responded to this review, 4 January 2012
Your title says a lot. Thank you!

I think you have described Hotel Chandler well and have given great tips to future guests.

It is so kind of you to let travellers know about the area and the location of the hotel.

Hope to see you in the New Year!

Kind regards,

MR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 December 2011

To be fair, the hotel was under construction when I stayed. I was NOT expecting this when I arrived. I needed a place to stay on a Saturday night as I had a quick trip into the city. Saturday night rate was good....I should have known that construction would be the reason. Room is small, and bathroom was updated with fixtures, but tile and shower were very old. The tile in the shower was separating from the wall. Not impressed. However, the room and bathroom were clean, but housekeeping forgot to put a trash bag in the bathroom trashcan. I flew in LGA about 11:30pm so I was really excited to hit the bed. About 15 min into my sleep, my neighbors heating unit came on and rattled through the walls the entire night. I had to sleep with a pillow over my ears. Very thin walls. When morning came around, I checked out as fast as I could and grabbed breakfast at a nearby restaurant. Since the hotel was under construction their kitchen was closed. They attempted to make a temporary eating room out of another hotel room....but I was so annoyed with the lack of sleep, I did not even want to bother to see what was being offered or how it was set up. If the circumstances were different, my experience may have been better. The location was nice and once construction is complete, I may return to really see how this hotel really operates.

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
Thank ToastedBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 December 2011

Positive:
The location was absolutely perfect for us. Staff was very friendly and helpful. The rooms were clean and there was a (tiny) gym - if you come early, you will find your spot.

We can't think of anything to moan about except that the size of the standard room is very small indeed.

We have neither tested the restaurant nor the bar, so can't say anything about the quality.

  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
Thank theeternaltourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerGM, Director of Sales at Hotel Chandler, responded to this review, 23 December 2011
Thank you for your kind review and for recommending Hotel Chandler. We truly appreciate your input. We wish you a Happy and Healthy New Year! MR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California, United States
1 review
Reviewed 9 December 2011

I was in NY for meetings at NYU Medical Center. Hotel Chandler was very comfortable and I loved the shower (one of those rain forest shower head with good water pressure). The room was very small as is typical with NY hotel rooms. The lobby was being renovated so the breakfast was in one of the room suites. All in all a good deal. Recommended.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lloydyasato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerGM, Director of Sales at Hotel Chandler, responded to this review, 23 December 2011
Thank you for writing. I am very happy indeed that you enjoyed your stay.

We look forward to welcoming you back!

Regards,

MR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#102 Family Hotel in New York City
#107 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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