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“No complaints”
5 of 5 bubbles Review of Hotel Chandler

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Hotel Chandler
Ranked #120 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No complaints”
5 of 5 bubbles Reviewed 5 October 2012

Just returned from a 5 night stay. Clean, close to subway, helpful and friendly staff. Beds comfortable, pillows just like home, robes provided were great after a shower..... There was construction outside... But always began at 8am, so who needs an alarm clock...:) some reviews said the elevators were slow... Not a problem... On vacation! Would definitely stay here again and recommend to friends and family!

Stayed September 2012, travelled with friends
Helpful?
Thank SAM I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (354)
Date | Rating
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English first
Mancunien à Montpellier
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 October 2012

We stayed at the Chandler for 7 nights in the last week of September, and I have to say I can't think of a single negative - unless you count the lift being a bit slow! That shows you how superb we thought it was. Spotlessly clean, incredibly nice and friendly staff, really comfy bed, nice room, great shower, free tea and coffee in reception which was nice after a hard days sightseeing. Just a couple of minutes walk to 33rd street Subway station or the Empire State Building the other way. Different members of staff helped us with places to go, how to rent bikes and online airport check-in on our last morning (even after we'd already checked out of the hotel). They couldn't do enough for us and I can't recommend the Hotel Chandler highly enough.

Room Tip: Ignore the 'terrible' pool rating, this is a mistake as there isn't a pool.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manctofu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWRobertson, Director of Sales at Hotel Chandler, responded to this review, 12 October 2012
We truly appreciate the fact that you had no negatives to your stay, that is certainly our goal! We are also just a few months away from opening our beautiful new Restaurant, Juni. I think you will absolutely love the new space.

Kind regards,

MR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 October 2012

Hotel was excellent. Staff very friendly and helpful. Nothing too much trouble. Room very clean, bed extremely comfortable. High quality linen. Peaceful and quiet. Room very small but ok. Able to walk to attractions, e.g. Empire State Building, Maceys etc. A/C was a bit noisey.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussies2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 October 2012

Great hotel,spot on location,very helpful staff,very clean,free coffee and tea,mini bar and breakfast expensive but are nt they always ....plenty of diners on doorstep for breakfast. Loved every minute of New york and will return here next time we visit

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MARKANPAULINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 2 October 2012

High quality linens, comfortable bed, friendly and helpful staff, all the amenities you will need ( iron, small fridge, hairdryer, umbrella etc... ), central location. The room is small (we had the deluxe queen) but very efficient. The bathroom had some issues - shower leaked, was impossible to turn on without standing under it (shower cap was handy) and no counter space for makeup etc... But nothing that was a big issue. We really enjoyed this hotel and would definitely choose it again. Some good local restaurants within a short walk were Vezzo (pizza), Resto (brunch is really great) and Cask (mussels)

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tourist-M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 October 2012

I stayed 4 nights here and found that there were some very nice things about the hotel: friendly staff, clean room, free coffee and the employees went out of their way to accomodate us. The negatives: cable and internet access was intermittent, gym was extremely limited (1 treadmill, 1 bike, 1 elliptical), room service is overpriced and food was marginal. Overall, good value for the money but far from luxurious.

Room Tip: Room with 2 double beds is larger and more comfortable than the room with 1 queen.
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allison c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
#102 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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