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“Gem in NYC”
Review of Hotel Chandler

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Hotel Chandler
Ranked #127 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 19 January 2014

Overall the best home away from home!
They do it all and well. From the moment you walk in the staff
Is there to accommodate all your request and they do so with a smile! The quality and value is evident by the all the extra touches such as robes and slippers ...

  • Stayed: January 2014, travelled on business
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Review collected in partnership with this hotel
Thank Silvano M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 22 January 2014

Dear silmiz:

I am so happy to hear that you thoroughly enjoyed your stay with us. We strive to exceed our guests expectations and I am delighted to hear that we did.

We look forward to welcoming you back,

Yours sincerely,
Kate Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (3,405)
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1,960 - 1,966 of 3,406 reviews

Reviewed 18 January 2014

This was a father and daughter 21st treat. The location of this hotel is great for both up and down town. We never had far to walk, half an hour covering the sights with no difficulty, and I'm a slow walker!
The staff in the hotel were always helpful and we found our room plenty big enough, though we did book a twin double bed room. The room was very quiet which given the hotel sits just off 5th avenue was a pleasant surprise. I would have no hesitation in returning here again. Excellent

  • Stayed: December 2013, travelled with family
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Thank samuel191278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014

The Hotel was extremely clean and comfortable and the staff were very helpful and acomadating. When we arrived back after long days sight seeing and a little tired, we felt like we had come home. The restaurant has an excellent chef and the food was fabulous!!!! The bar area was also good and we met lots of visiting people who we made good friends with. The rooms were comfortable, especially the beds, which is what you need after a long day in New York. So sleeping was not a problem. The consierge was knowledgeable regarding things to see and do and only too pleased to make reservations for us etc. Overall we would rate this hotel highly and if or when we return to the 'Big Apple' we would definately stay there again.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014

We stayed in this hotel 6 nights over the Christmas period and we had a great time. Location is excellent: 2 minutes away from the Empire State Building, 10/15 minutes away from Penn Station (good for the airports) and Time Square. Room was clean and staff was helpfull. Only negative: we had a room on the fifth floor with no much light and view just on the fire escape.

  • Stayed: December 2013, travelled as a couple
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Thank Carmela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 22 January 2014

Dear Carmela M:

Thank you for taking the time to share your comments. Please do make sure to request a room on a higher floor if you do require a view. Being that we are in NYC and are surrounded by tall buildings it is tough to always accommodate this request however certain rooms do get more sun light and do offer a bit of a view.

We look forward to welcoming you back -

Your sincerely,
Kate Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

This was a mother & daughter special trip to celebrate 21st birthday. We had the most amazing time, the location was really very good, and it really is very very close to the Empire State Building. We did all of the typical tourist sightseeing, as well as a bit of 5th avenue shopping which again is close by. We just missed the lighting of the rockerfeller centre tree ..but maybe next time. The weather was lovely, clear blue skies, sunny but very cold.

The service of the hotel staff is excellent, very friendly and helpful as all others have said. They surprised my daughter with a little birthday gift, which was lovely.

If I were to return I would like to sample somewhere new, but I wouldn't hesitate in returning to this hotel.

  • Stayed: December 2013, travelled with family
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Thank staffsfamilyStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

Just stayed at the Hotel Chandler and were very pleased with our accomodations and the service. We chose a king deluxe room which was sizeable by New York standards and ample room for our luggage. It was located on the 7th floor and noise was minimal. Extra touches included a tissue box by the bed as well as bath, ability to use the room refrigerator for your outside food/beverage purchases, comfortable mattress and linens, turn-down service with chocolates, as well as tea/coffee ready at all hours. Everyone was friendly and polite -- we would stay again without hesitation. Just a tip when visiting New York, we used dial7 for our airport transfers and they were just slightly more than a cab (you can pick your car size) as well as convenient. We had a 5 a.m. departure and they were on hand 10 minutes early.

  • Stayed: January 2014, travelled as a couple
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Thank kabahr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 22 January 2014

Dear kabahr:

I am delighted to hear that you enjoyed your stay with us and found the room comfortable. Thank you for taking the time to share your comments.

We look forward to welcoming you back,

Sincerely,
Kate Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

From front desk staff to housekeeping Hotel Chandler was excellent. Couldn't have asked for a better location for exploring NYC. Rooms are a little small but tastefully decorated and room to move around. Bathrooms are very modern and roomy. The shower was great!
Overall a great hotel that I would definitely stay at again!

Room Tip: Ask for a room on a upper floor away from the elevator.
  • Stayed: October 2013, travelled with friends
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Thank ouryearlytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Address: 12 E 31st St, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#101 Family Hotel in New York City
#102 Luxury Hotel in New York City
Price Range: £169 - £418 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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