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“Is as nice as it looks in pics!”
Review of Hotel Chandler

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Hotel Chandler
Ranked #130 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 17 February 2014

A lovely, small, boutique hotel in convenient location to get to theatre or Soho, etc. Very nicely furnished/appointed. Competent, friendly staff. Tho' the deluxe king was a tad small (altho' not necessarily by NYC standards), given the price we paid @$650 incl. tax for 3 nights, I have no complaints.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank smusicant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,950 - 1,956 of 3,437 reviews

Reviewed 15 February 2014

We were glad to have selected this boutique property located in the Flatiron District. Situated on the quiet side sheet off Fifth Avenue, this place was a great find. Even though Hotel Chandler is located in a 1905 Beaux Arts building, their amenities were contemporary that included complimentary hi-speed Wi Fi access and coffee and tea service in the lobby. A recent renovation to all floors transported this historic building into the 21st century.

Personalized service is HC's specialty from the moment you arrive. Kate Martin, HC's General Manager, should be proud of her entire team....they all speak the same language in guest hospitality. (A special reach out goes to Charlie Loor, their Chief Concierge who made our birthday weekend special).

Timeless comfort and style await you here. Yup, this place is a secret gem.

PS Go online for the best hotel package offerings (hotel chandler.com)

  • Stayed: February 2014, travelled with friends
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1  Thank Adventure Diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 25 February 2014

Dear Adventure Diva:

What a wonderful review and compliment to my entire team! We strive to go above and beyond and we strive to exceed our guests expectations. Exemplary service is the key to our success and I am thrilled to know that we achieved this!

My sincerest appreciation for your kind words.

We look forward to welcoming you back,

Yours sincerely,
Kate Martin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

Fantastic staff, very comfortable and charming boutique hotel with great dining and a knowledgeable mixologist manning the bar. Small but good fitness room. Weaknesses: noisy air conditioning and no sauna. Will definitely return.

  • Stayed: February 2014, travelled solo
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Review collected in partnership with this hotel
Thank Thorsten F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

Beautiful building with amazing decor. The room was comfortable and cozy offering enough room for us. The staff was welcoming and knowledgeable about the local restaurants and best places to get what we needed.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with this hotel
Thank April C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014 via mobile

Near to Empire State Building. Across the street youll find a super nice "deli" named Bread and Butter" that offers good food at almost any time.

The Hotel is clean, comfortable and nice but
what makes this hotel super recomendable is its service!!

When I arrived to the hotel I needed help with 2 or 3 diferent things they helped me with a really good attitud, always trying to solve my problem.
They have coffe and tea all the time for free and selfervice.
A week after I left the hotel I notice a problem with an amount of money in my credit card that hasn't been release and shouldn't have to be charged. The bank in my country asked for a email with several information from the Hotel. They were really comprenhensive and helpful sending it. To make sure the problem could be solved as quickly as possible they even called directly to the bank without me requesting it!

Stayed: February 2014, travelled on business
Thank mapoh64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 25 February 2014

Dear Mapoh64:

Thank you so much for your review. I am very happy to hear that we were able to quickly resolve the issue with the hold on your credit card.

We look forward to welcoming you back,

Yours sincerely,
Kate Martin

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Reviewed 12 February 2014

A wonderful experience
I was in a business travel but the room was so comfortable that i didn't miss so much my home.
The best location, very safe and fun.
The personal was amazing.
Totally recommended!

  • Stayed: January 2014, travelled on business
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Review collected in partnership with this hotel
Thank Alira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

Book this hotel. The rooms are small but well-appointed, but it is the staff that really make the hotel special. Good bar downstairs, location is fabulous, near several train lines and the staff are happy to flag a taxi down for you on Madison and bring it round to the hotel.

Charlie, thank you for recommending a great hairdresser. Matt, thank you for being so attentive. The lovely lady on reception whose name begins with an L, thank you for going to such great lengths to find me to pass on a message. Owen, well done on a quick, efficient check out.

Room Tip: Ask for a high floor.
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  • Stayed: February 2014, travelled as a couple
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Thank Yana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 25 February 2014

Dear Yanna S:

Thank you so much for your amazing review! I will make sure to compliment the staff mentioned. I am delighted that we went above and beyond and that you enjoyed your stay so much.

We look forward to welcoming you back,

Sincerely,
Kate Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Address: 12 E 31st St, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#101 Family Hotel in New York City
#104 Luxury Hotel in New York City
Price Range: £165 - £408 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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