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“Chandler Hotel”
Review of Hotel Chandler

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Hotel Chandler
Ranked #123 of 467 Hotels in New York City
Certificate of Excellence
Maarn, The Netherlands
1 review
“Chandler Hotel”
Reviewed 27 June 2014

Good location in NY
Clean
Good service
..................................................................................................................................................................

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank PeterReij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (355)
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English first
Reggio Calabria, Italy
1 review
Reviewed 26 June 2014

Every aspect of stay is studied in detail; the guest is the center of attention of the staff.
Central location and peaceful oasis in the heart of New York.
My experience is completely positive.
I would improve only the size of the bathrooms, and the noise of air conditioners

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Carmela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington
2 reviews
Reviewed 26 June 2014

The hotel should adjust a pre paid rate when it is very clear that the room price decreased. That would have made the stay better. The sheets on the bed felt damp. Also I would have liked to know that there was turn down service.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2014

Hotel staff very nice and friendly, good sized bedroom and bathroom for NYC and overall good value for money. Would definitely return for business or leisure trips. Small things made a big difference e.g. complimentary coffee to go available in reception which was great when in a hurry first thing in the morning.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 1 July 2014
Dear Alan M,

Thank you for recent review! I am so happy to hear that you enjoyed the 24-hour fresh coffee and tea in the lobby. We think our details are what make each stay an experience to remember. We look forward to welcoming you back!

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 25 June 2014

A very good, quiet and well located hotel. Friendly, efficient staff and very comfortable rooms. Good value for money. Shame that there was wasn't a buffet for breakfast - limited choice. I will be back!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 June 2014

I recently stayed here on a business trip to NYC and loved this hotel. The location was perfect - just around the corner from the Empire State Building. Rooms were a bit small but with NYC it was expected(if I was traveling with family - we'd probably need 2 rooms). The service was great. I arrived early and they did not have a room ready. The front desk said they would call when a room was ready - which they did. Overall - this was a great place to stay and would definitely stay there again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BedfordSoccerMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 1 July 2014
Dear BedfordSoccerMom,

Thank you for your review! I am happy to hear that you enjoyed our location, we are very lucky to be located in the heart of Manhattan. We pride ourselves on great customer service therefore it is nice to hear that the Front Desk agents were able to get you in to your room early .We look forward to welcoming you back.

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summer Ville
1 review
Reviewed 24 June 2014

Fell short of my expectations. Don't waste your money staying here. Small uncomfortable room and staff that doesn't accommodate simple needs of the guests. Stay elsewhere for this kind of money. Doormen and morning housekeeper on 4th were fantastic.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 1 July 2014
Dear Gina G,

Thank you for taking the time to leave your comments. We pride ourselves on our excellent customer service and I am therefore disappointed to hear that your needs were not fully satisfied. After further review of your stay with us I did see that you reported an issue with your AC Unit and that therefore the engineers did monitor the unit to ensure it was working properly. If there were any issues that were not brought to our attention I would be more than happy to discuss them further. Please feel free to contact me personally and I hope you will consider us during your next visit to New York.

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#100 Luxury Hotel in New York City
#102 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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