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“Decent” 3 of 5 bubbles
Review of Hotel Chandler

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Hotel Chandler
Ranked #122 of 467 Hotels in New York City
Certificate of Excellence
Nairobi, Kenya
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Decent”
3 of 5 bubbles Reviewed 30 June 2014

Good
- clean, modern room
- friendly staff
- nice bathroom and toiletries
-ok location
-free tea/coffe downstairs. However, no kettle in room.
- nice lobby

Negatives
- very small room; not enough space for more than 1bag
- ac was old, took ages for room to cool
- not much of a view from the room
- toilet got blocked, but was quickly fixed
-lift is slow

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank St123454321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 3 July 2014
Dear St1234564321,

Thank you for taking the time to leave your comments. I am happy to hear that you received excellent service from the staff and that they were able to assist you promptly with your toilet. I would like you to know that we do have many room categories and therefore perhaps next time you would find yourself more comfortable in an alternate room.

I hope you will consider us again in the future. Please feel free to reach out to us with questions regarding room types.

Sincerely,

Kate Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,208 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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  • Danish first
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English first
New York City, New York
1 review
5 of 5 bubbles Reviewed 30 June 2014

Every year our company holds an all IT conference in which hotels are needed. Some of our team members stayed at Hotel Chandler and we could not have asked for better service. We requested for some additional items for some of the VP's and everyone checked-out happy. Will most definitely use this hotel again. Joanna and Neda were amazing! Answered all of my questions and provided me with all needed information when it came to charges and folios. Thank you Ladies! you have been amazing and of great help!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ITTeam_PV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 1 July 2014
Dear ITTeam_PV,

I am so happy to hear that conference guests with your company as well as yourself enjoyed your stay at Hotel Chandler. Our Sales team will be happy to hear that you were pleased with the service they provided. We really appreciate your feedback. We hope to welcome you back soon.

Sincerely,
Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urbana, Illinois
1 review
5 of 5 bubbles Reviewed 30 June 2014

Illinoisans entering the city are naturally frazzled. The Hotel Chandler staff made us feel like we were at home.

The room was cozy and comfortable. Premium services were provided free.

Ample robes and towels.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank J G W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 1 July 2014
Dear J G W,

I am so happy to hear that Hotel Chandler was your home away from home during your time in New York. We look forward to welcoming you back during your next trip to the City!

Sincerely,

Kate Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Granted the rooms were small BUT for the quality and service you're getting, it's definitely your money's worth. I first thought the hotel was snobby since I didn't get any reply to my email prior to checking in, but all that changed as soon as we stepped in the hotel. The staff, particularly Front Desk and Concierge, made it a point to make sure that all our needs were met. Front desk was highly efficient. We had quite a lot of requests as well as items delivered to our hotel room, and didn't encounter any problems. In fact, the staff was very diligent on noting everything down and advising us on updates and deliveries. Great location near bus stops, subway, 24/7 dining places and mini marts. Highly recommended!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Madz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
4 of 5 bubbles Reviewed 29 June 2014

Room bit cramped. More room space would have made it perfect value for money. Good staff. Excellent location. Felt safe. Free complimentary breakfast recommended. Would be happy to use the same hotel again.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mohana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 1 July 2014
Dear Mohana K,

Thank you so much for taking the time to leave your comments. I am happy you experienced breakfast at Juni and enjoyed our location in the heart of the city. I noticed you stayed in a Superior guest room. We went ahead and noted your file. If you are looking for more space we do recommend our Deluxe guest rooms as well as our Premium.

We look forward to welcoming you back again.

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
1 review
5 of 5 bubbles Reviewed 29 June 2014

I planned a long weekend in NYC as a gift and I started hunting for good deals in boutique hotels. I came upon the Hotel Chandler and it appeared to fit the criteria: good price, good location, clean, well-appointed rooms. It was better than I expected. The staff was attentive, pleasant, knowledgeable, and very professional. Our room was the expected sized for a converted property, but the bed was comfortable, the bathroom was modern and the shower was WONDERFUL. There was no spa or pool, but there was a small fitness area. The location was great (W. 31st between 5th and 6th). am hooked on the Hotel Chandler.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
2 of 5 bubbles Reviewed 29 June 2014

Great location. Staff were helpful and friendly and "eventually" found a solution with another room, but at the end of the day, a business hotel with no wi-fi is as much use as a chocolate teapot. I couldn't recommend for business - nice place for a tourist or weekend break though.


  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank MrsMacmillan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 3 July 2014
Dear MrsMacmillan,

Thank you for taking the time to leave your comments. Unfortunately there was a day this past month during which our internet did go down. We resolved the issue as quickly as possible and had our engineers and our IT team working until it was fixed. Our complimentary Wi-Fi generally works very well.

I do apologize for the inconvenience and would hope you would consider us again upon your return to New York. Please feel free to contact me directly if you would like to discuss further.

Sincerely,

Kate Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#95 Luxury Hotel in New York City
#103 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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