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“At Ease: Excellent Choice for NY Boutique Hotel” 4 of 5 bubbles
Review of Hotel Chandler

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Hotel Chandler
Ranked #123 of 467 Hotels in New York City
Certificate of Excellence
Alabama
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“At Ease: Excellent Choice for NY Boutique Hotel”
4 of 5 bubbles Reviewed 15 July 2014

This is a very good choice for those seeking a NYC boutique hotel. The location in midtown is easily accessible to everywhere with two train lines within a minutes walk. The service was terrific. The room was very nice and comfortable, despite its typical NY small size (but it was not as though it was so small you couldn't move around or open a door). Moreover, I had a technical problem with the A/C that the staff went right to work attempting to fix. Throughout the stay any question about location/directions or service requests was thoughtfully addressed. The small bar has an adequate selection of beer, including a couple of crafts and an overall good bartender, though he seemed a bit overwhelmed with a large order. This is a wonderful place to stay for this type experience. I had a great rate which may have influenced my experience, but it was a comfortable stay by any measure.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank GatoDelSol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Boxford, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

When I read prior reviews I found it hard to believe that a hotel built at the turn of the last century (in New York of all places) could really be a nice place to stay, but they were all correct.

This is a nice friendly, place with extremely efficient and helpful staff who insist on making everything perfect. While the restaurant breakfast seemed a little pricey, the food was excellent. It wasn't open for dinner the night I was there.

Overall, stay here if you can - the personal feel and the spotless, newly made over rooms put the larger chains to shame.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 15 July 2014
Dear Peter P,

Thank you for your lovely comments. I am glad you enjoyed your stay and were able to experience Juni for breakfast! I am happy to hear your accommodations exceeded your expectations.

Sincerely,

Kate Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danville
1 review
3 of 5 bubbles Reviewed 14 July 2014

The hotel was beautiful, but our room on the 11th floor was right next to a building under construction. We were woken up at 7 am on a Friday morning by jackhammers and other noises so loud that it was impossible to sleep. I have never heard construction noises so loud.



  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 15 July 2014
Dear Nancy S,

Thank you so much for your recent review and survey comments. I am sorry that you were disturbed by the noise and we have noted your profile to make sure on a future visit we would give you a room facing the back or side courtyard. This will ensure you are not disturbed by any street noise. I apologize for the inconvenience of the current construction across the street and hope that you will consider us again in the future.

Sincerely,

Kate Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Had a 4 night stay at Chandler in late June. The location of the hotel is good and it is very close to major touristic point such as Empire State Building. It wasnt that close to Metro but it is an easy 5-10 mins walk to nearest metro. Easy assess to nearby cafes and restaurants too. The room is not big, but compact, clean and cozy. The aircon can be quite noisy at night but we are not bothered as we arent light sleepers. Hotel staff were very helpful with advice.

Room Tip: Higher floor room as it is away from streets
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank klws524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
1 review
5 of 5 bubbles Reviewed 13 July 2014

Great choice for those who don't like the standardized international chains.
Great location, comfortable room, friendly staff.
Just one small criticism. A little bit more light in the lobby wouldn't harm

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Giancarlo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsport
1 review
5 of 5 bubbles Reviewed 13 July 2014

Great price and quality in the heart of Manhattan. Well-maintained, friendly staff, and comfortable rooms. Will make this our regular hotel in NYC. Close to Herald Square, Empire State Building, and subway stations.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Sara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strathdale
2 reviews
5 of 5 bubbles Reviewed 11 July 2014

Chandler is a top class Hotel situated in an excellent location close by to transport, restaurants and places of interest for tourists. Within walking distance is the Empire State Building and Time Square.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Francis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#96 Luxury Hotel in New York City
#103 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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