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“Good location but....”
Review of Hotel Chandler

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Hotel Chandler
Ranked #124 of 467 Hotels in New York City
Certificate of Excellence
Dubai
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location but....”
Reviewed 8 August 2014

We were 3 persons with a teenager and they refused to provide one twin bed room. They explained us that it is due to fire code of NYC. So we had to upgrade to a small suite for USD 120 extra for just one old sofa bed which made terrible noise and bad mattress.
We had a back side room, very quite. Location is excellent. Relatively high price without breakfast.

Room Tip: Take back side
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Franck F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (357)
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English first
Totnes, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

Fabulous hotel. Excellent staff. Lovely clean rooms. Great location. Stay completely spoilt by the building work on the building opposite - which worked the whole night. Did not sleep a wink the whole two days I stayed. In defence of the hotel, they probably would have moved us room if it had been possible, but I had not asked as I thought the noise came from the air conditioning so had it switched off only to find out the construction work opposite was the real noise! Still waiting for a reply from the hotel with the construction companies details as working throughout the night is unacceptable!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TotnesTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 12 August 2014
Dear TotnesTown,

Thank you for leaving your comments. I am very sorry to hear that the construction kept you from having a relaxing stay. Unfortunately the building across the street is undergoing construction however their hours are 7am to 5pm. I have not seen any previous reporting about this being an issue but please know it is something we will look into immediately to ensure construction is only during the day and not disturbing guests' rest. On a future visit I would encourage you to speak to our staff as soon as possible so that we can guarantee an excellent stay. I hope we will have the chance to welcome you back.

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracebridge
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2014

The hotel is in very good location. However, the second time around the service and amenities were less impressive. The inconsistency of the turn down service, a non functioning elevator and loose towel rack in the bathroom somewhat tainted our experience.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 12 August 2014
Dear Robin H,

Thank you for returning and for taking the time to leave your review. It disheartens me to hear that this second trip was not as enjoyable as the first. I do apologize that one of our elevators was undergoing maintenance during your stay and caused some inconvenience. We have taken your review to heart as we constantly try to improve our service. Please know both Housekeeping as well as our Front Office staff will work to improve these shortcomings for future guests. Please feel free to reach out to me directly the next time you run into any issues. I hope you will give our Hotel another chance during your next visit to the New York.

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parkland, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2014

Great place! From check in to check out service was excellent. Spacious, clean & wonderfully appointed room with luxurious linens and toiletries. The library was perfect for reading the paper and having a cup of tea.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank passporttotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menlo Park, CA
Level Contributor
114 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed 6 August 2014

Our group had 2 rooms in the hotel. One was in the newer section and the rooms were large for NYC hotels, the other was standard, smallish NYC hotel room. Both had good size bathrooms. The rooms are well appointed and comfy. Our room had a stocked mini-fridge and all the amenities (hair dryer, iron, safe). Staff was helpful. The bar was excellent. Would have liked to try the restaurant based on the quality of everything else.

Definitely on my list for a return visit.

Room Tip: It's a quiet street. We had a room off the central air shaft so the room was quiet, though not...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank redheadca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this review, 8 August 2014
Dear Redheadca,

Thank you for taking the time to leave a review! I am delighted to hear that your group found the rooms well-appointed, enjoyed the amenities, as well as the bar. Hopefully you will have the opportunity to experience Juni during your next stay! We look forward to welcoming you back.

Sincerely,

Kate Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
Reviewed 6 August 2014

A great location and surprisingly quite for Midtown/Murray Hill. This is my third stay at Hotel Chandler and I will return. Always great service and staff. The rooms are well appointed and clean. Highly recommend.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LDNSTEFFE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
1 review
Reviewed 5 August 2014

Very nice hotel, nice location, friendly staff, nice room a bit small.
Nice amenities, staff and the entrance of the hotel very nice and also the reception staff. I would go back any day when traveling to NY


  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Property: Hotel Chandler
Address: 12 East 31st Street, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#100 Luxury Hotel in New York City
#102 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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