We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Charming Hotel with friendly staff”
Review of Hotel Chandler

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Chandler
Ranked #134 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 29 August 2014

Hotel Chandler was an excellent choice for our first stay in New York City! Location was excellent and central to many attractions! Friendly and helpful staff always available to offer assistance! Definitely recommend this charming boutique hotel!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (3,463)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,660 - 1,666 of 3,463 reviews

Reviewed 27 August 2014

OK, staff are brilliant at this hotel (Thanks to Matt on concierge and the receptionist man with glasses whose name I have forgot - sorry). The hotel is well placed for mid-town, the Empire State Building and close to sub-way (Herald Square station) which is right by Macys. Hotel was very clean, bedroom was comfortable, but a little small with a great bathroom - my wife collected all the Molton Brown bathroom goodies. Room has a safe, fridge and iron/iron board. The hotel provides free coffee 24 hrs a day and free wi-fi (Plaza Hotel please note!!! - see my review) and comfortable seating area with papers and large screen TV. We did have a drink in the bar, great selection of beers, wines and cocktails. All in all I really liked the hotel, the staff are really great, it is also in a very safe area (I have to say we walked all over NYC and did not feel threatened at all). Some good bars and eateries close by, also a shop on the corner for nay mid night snacks. I highly recommend this hotel.

Room Tip: Not sure, we had an upgrade, but the room was still small (see others comments regarding superior ro...
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Tricky273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 29 August 2014

Dear Tricky273,

Thank you for taking the time to leave your lovely review. Our staff will be delighted to know that you enjoyed their service! I am very happy to hear that you appreciated the amenities we offer such as the complimentary Wi-Fi and our Molton Brown bathroom products. Our restaurant, Juni, was recently awarded the Wine Spectator Award of Excellence so I’m glad you took advantage of the bar and appreciated the beverage selection! We would love to have the chance to welcome you back at a future date.

Sincerely,

Kate Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

We stayed to the hotel Chandler for 1 week in May 2014. The hotel staff were excellent - so helpful and kind. The location was great - in a quiet location, but close to great eating places , and an easy walk to Times Square. Felt safe walking home late at night.
Hotel room - although not overly large was certainly perfect for us. Beds and pillows were comfortable, amenities were what we needed and the shower was amazing.
Would definately stay here again.

Room Tip: We stayed in the inner area which I understand is the "quiet" area away from street noise...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank lorval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 29 August 2014

Dear lorval,

Thank you for taking the time to leave your kind comments. We are fortunate to be located in the heart Manhattan near the 34th Street shopping as well as major attractions such as the Empire State Building. I am happy to hear that you took advantage of walking! We look forward to welcoming you back during a future trip.

Sincerely,

Kate Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

This was our first trip to New York, and after reading a lot of reviews of hotels we decided to stay at Hotel Chandler, and it did not disappoint. Booking in was quick and efficient, staff was very helpful and very quick to open the doors for you. We stayed in a deluxe queen room no. 424, and to us was very spacious and clean. Free tea and coffee any time of the day was lovely. Hotel is in walking distance to all main attractions. Free use of computer to print boarding passes off in lobby. If we get the chance again to go back this is where we will be staying! Thanks for a great stay.
Like the other reviews the only down side was the noise from the construction opposite, but it has nothing to do with the hotel!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jlizcuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 29 August 2014

Dear Jlizcuk,

Thank you for taking the time to leave your wonderful review! I am happy that you enjoyed your room as well as other hotel amenities such as the coffee and our business center. We look forward to welcoming you back during your next visit to New York!

Sincerely,

Kate Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

The staff and services of the hotel were excellent. Everyone from my company stays there when they are in New York but management has told us the restaurant is off limits due to cost. Construction in the area is not that attractive but not a problem.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

In the 31th street and 5th avenue, close to Empire State building and Herald Square. Nice hotel and kind staff, clean. The room size is enough for two people and the luggage. A good choice to spend some days in NY.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Culebra1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

A bit overpriced for the size of the rooms. Alot of construction out front, which should continue through 2015. Needs a restaurant with better pricing, dinner for two at Juno's is about $120 each. Rooms are ridiculously small, but very nice and well appointed. AC worked great, as did showers, TV, etc.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 25 August 2014

Dear John W,

Thank you for taking the time to leave your comments. I am sorry to hear that you were discomforted by the construction across the street and hope that you managed to have a relaxing stay despite the inconvenience. I do see that you were moved to a room that was more to your liking. Based on our manager’s notes I am glad to see that you were happy with the second room when we followed up. Juni, our in house restaurant, is a formal dining experience and during a future stay I would encourage you to try the food at Chandler Bar for a more casual meal. I sincerely hope that we will be able to welcome you back during a future visit to New York!

Sincerely,

Kate Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Arlo NoMad
Arlo NoMad
#45 of 469 in New York City
586 reviews
Midtown
The Roger
The Roger
#150 of 469 in New York City
2,926 reviews
Midtown
Avalon Hotel
Avalon Hotel
#136 of 469 in New York City
1,634 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Iroquois New York
The Iroquois New York
#42 of 469 in New York City
3,797 reviews
Midtown
HGU New York
HGU New York
#230 of 469 in New York City
213 reviews
Gramercy Park
Park South Hotel
Park South Hotel
#59 of 469 in New York City
2,418 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Chandler? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Chandler

Address: 12 E 31st St, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#101 Family Hotel in New York City
#107 Luxury Hotel in New York City
Price Range: £138 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Hotel Chandler reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing