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“Great staff -- a little pricey with extras”

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The Bryant Park Hotel
Ranked #10 of 467 Hotels in New York City
Certificate of Excellence
Princeton, New Jersey
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great staff -- a little pricey with extras”
Reviewed 27 August 2011

I cannot praise the staff too highly. They are wonderful. The location is very convenient as well; e.g., we visited Bryant Park across the street at 11 PM and lounged with others in the lawn under a summer sky. However, the nickel and diming for wireless access, pullout bed preparation, etc. is annoying. The shilling of toiletries and expensive snacks to buy becomes wearisome as well.That was the sour note to an otherwise great stay. The bed was very comfortable in our suite; don't know if my six foot three son would say the same of the 'daybed', which was a little short.

Room Tip: Look for discounts that included free parking
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank borninthebronx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Halesite, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2011

My husband and I booked a room for a little getaway. Unfortunately, Hurricane Irene had other plans......I booked the hotel thru booking.com and it was too late to cancel without penalty (paying for the night booked). Paul at the Bryant Park was able to cancel the reservation without charging us as a courtesy because of the weather. Very cool and unexpected. When looking for lodging in NYC in the future, the BP will definitely be at the top of our list!!!!!

Stayed August 2011, travelled as a couple
Helpful?
1 Thank dachshundmom04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 August 2011

We booked the Bryant Park hotel having walked past it on a previous visit to New York, and instantly loved the look of it.
We came back to New York to get married. Before travelling we emailed to request a room with a view and were given a complimentary upgrade of a Queen deluxe with a terrace over looking Bryant Park as a wedding gift, and the views certainly did not dissapoint.
The hotel is in a perfect location, with good size modern immaculate rooms, that are equipped for any traveller.
Most importantly is that every member of staff no matter what time of day or what was asked of them were polite, friendly, helpful and professional.
This is by far the best Hotel we have ever stayed at and we will be back.

A special thank you for Darren Sumner for the lovely surprise of celebration balloons and champagne.

Mr and Mrs Bayley

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank KodgerB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, 31 August 2011
Dear Mr and Mrs. Bayley, Thank you so much for your review and congratulations once again on your marriage! My team and I remember you both very well. I am so glad we were able to add a bit of magic to your special occassion. Now you have to stay for your Anniversaries, I promise more surprises! Darren dsumner@bryantparkhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loch Lomond and The Trossachs National Park, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 August 2011

i have stayed in many hotels in new york including the Waldorf . bryant park is far the best for service location. we loved the place so much we are returning in september. the cellar bar (happy hour 5pm till 6pm) is just fabulous.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sylvaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upstate NY
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 August 2011

When it comes to a great hotel experience it's the little things that set a hotel apart from the pack, and what moves it from good to great. Here is a rundown of the little things that did it for me with this superb property:
-friendly staff (not "this is my job" fake-friendly, but authentic glad-to-see-you friendly)
-spotless room (literally, not a speck of dirt or dust anywhere--immaculate)
-unexpected turn-down service with chocolates on pillow, one to help you relax and one to help you sleep, and the sound machine with birds chirping
-slippers placed at the foot of the nightstand (right where you would need them)
-heavy cotton robes in the bathroom (not in the hall or bedroom closet)
-bellman knew my name when I returned to the hotel (I had only stayed one night and had already checked out)
All in all, a wonderful stay. Highly recommended.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank NitPickyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2011

I got married at Bryant Park Grill and that included the bridal suite at Bryant Park Grill for the night of the wedding. Since we live in NYC and didn't plan on going on a honeymoon right away, it was great to spend the night of our wedding at a hotel instead of going straight home. The hotel allowed us to check in 2 hours early so my bridesmaids and family could start getting ready and hang out in the suite before the wedding. We ordered delivery from a local reastaurant around 3:30am and a hotel security guard accompanied the delivery guy up to the suite, which made us feel secure. When we checked out of the room, bellhops were very helping in getting all our bags, gifts, etc. out of the suite and into a taxi.

The room was beautiful, spacious, and extremely clean, and the bed was one of the most comfortable hotel beds I've slept in. The views overlooking the park were awesome despite the rain. They provide great bath products and excellent service. Their events staff was extremely helpful in coordinating our guests from out of town and providing them with the wedding info materials I created. It's a very modern hotel on the inside, especially considering it's older facade. The only complaint we have is that the hotel would not confirm ahead of time that we could check into the hotel early - they wanted us to book the room for the night before. But when we called day-of they were very nice in agreeing to make sure the room was ready several hours early.

We had an excellent stay, as did our friends and family, and wouldn't hesitate to do it all over again! The hotel is in a great location - and rooms with views of the park are great!

Room Tip: rooms with views of the park are excellent - especially the suites!
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lmschmale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2011

You couldn't ask for a more central or accessible location in the heart of Manhattan. We stayed on a summer day and it was great having access to the park. My main priority in a city hotel is cleanliness, and this place fit the bill perfectly. It was spotless and I felt at ease in the room. Our 'entry-level' room was on the small side, but hey - that's Manhattan prime real estate. The bathroom was simply gorgeous and perfect (and surprisingly spacious in ratio to the room). The view from our room was so-so (not too much visibility of the park), but again, we are in prime Manhattan territory right there. I loved the noise machine (yay for crickets). All staff members were friendly and pleasant. The elevators were very speedy and easy. My only recommendation to the hotel would be to offer a more firm pillow option. I am sure that the pillows in the room were deluxe in nature, but for those used to sleeping on firmer pillows, it could be a bit difficult. I would still feel good about coming here again, but would feel even better with an expanded pillow option.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank watchingtheocean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bryant Park Hotel

Property: The Bryant Park Hotel
Address: 40 West 40th Street, New York City, NY 10018-2602
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in New York City
#6 Romantic Hotel in New York City
#8 Luxury Hotel in New York City
#9 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Bryant Park Hotel 4*
Number of rooms: 128
Official Description (provided by the hotel):
The Bryant Park Hotel, NYC's Fashion Address is nestled conveniently between 5th and 6th avenue across from the famous Bryant Park and a 5 minute walk to Times Square and 5th Ave shopping. We are now offering free in room wired and wireless internet. With casual elegance, pristine rooms and impeccable service. The Bryant Park Hotel staff anxiously awaits your arrival. ... more   less 
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Also Known As:
Bryant Park New York City
Bryant Park Hotel New York

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