What was just going to be a day trip to Manhattan turned into a great two day trip after finding a wonderful rate on this hotel. After booking I was greeted by a polite and wonderful staff. As someone who works in the customer service industry I know great customer service when I see it. There is a difference between good customer service and genuine (grade A) hospitality. My travel partner and I where greeted with true genuine hospitality by a front desk representative by the name of John. I have never seen someone who truly went a step ahead with my requests. Even a simple question like "is there an ice machine on my floor?" turned into John immediately contacting someone who took care of bringing me more then I needed right to my room! He was amazing!! I would defiantly stay again. The room was comparable to a W which I've stayed at a few of them.
- Official Description (provided by the hotel):
- The Bryant Park Hotel, NYC's Fashion Address is nestled conveniently between 5th and 6th avenue across from the famous Bryant Park and a 5 minute walk to Times Square and 5th Ave shopping. We are now offering free in room wired and wireless internet. With casual elegance, pristine rooms and impeccable service. The Bryant Park Hotel staff anxiously awaits your arrival. ... more less
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- Also Known As:
- Bryant Park New York City
- Bryant Park Hotel New York