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“Christmas at The Bryant Park - Amazing location, brilliant staff.” 4 of 5 bubbles
Review of The Bryant Park Hotel

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The Bryant Park Hotel
Ranked #12 of 467 Hotels in New York City
Certificate of Excellence
London
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Christmas at The Bryant Park - Amazing location, brilliant staff.”
4 of 5 bubbles Reviewed 3 January 2011

Just got back from NYC and four nights at the Bryant Park Hotel over Christmas and their mega-blizzard. We chose this hotel, having stumbled on Bryant Park itself when we were last in NYC in the summer and it really is a great location.

In review then…

The good:
Fantastic location – after trying a few different hotels in Manhattan, mid-town is definitely coming out as a fave for easy exploring in all directions.
The view – if you stay at this hotel, you’d be a fool not to make sure you had a room with a view of the park. It’s the perfect contrast of park and skyscrapers.
The staff – all very friendly and helpful, without being obtrusive in any way.
The room – very light, airy and simple. Of course, clean and comfortable and a decent size for New York, which is notorious for some tiny hotel rooms.
Room service breakfast – did this on Christmas Day and it was excellent.
Koi Restaurant – the hotel’s in-house rastaurant, serving Japanese fusion. On the night of the crazy blizzard when restaurants all over the city were closing early, they found us a table really quickly when it looked like we were running out of options. The food was very good if a little expensive.
The ‘Cellar Bar’ – A nice looking bar, serving great Manhattans (what else?!)
Bath robes and slippers in the rooms – very comfy!
Zeytinz – a ‘fine food market place’ AKA a New York deli, just a couple of doors up from the hotel. Of all the deli’s we’ve been to, this is probably the best. Lovely décor and a wonderful range of tasty options for breakfast, lunch or dinner. And on the morning after the blizzard when lots of places couldn’t open because staff couldn’t get to work, the owners fuelled us up with hot coffee, free of charge. Nice. www.zeytinz.com

The bad:
The shower/bath – the shower was quite weak (despite a huge bath and shower head) , which was a shame. The knock-on affect was that it ran onto the ledge around the bath, which pooled really badly and then leaked all over the bathroom floor, even making a break for the bedroom on one occasion. Not something worth complaining about, but a bit of a pain and just really bad design. How are things like that allowed to happen?!
The heating – just a little chilly in the room at times and the heating seemed to struggle a bit.
In room Wi-Fi – Awful. You get an access code from the front desk for this, but the signal was so weak in our room that at times the hotel’s network just wasn’t visible at all. After calling for help, an engineer came and put a booster router in our room and the signal appeared at full strength but was still so slow it was unusable at best, and kept dropping altogether at worst. All for $9.95 a day. In this world of iPhones, iPads and netbooks, hotels around the world all need to be doing a better job with their Wi-Fi in my opinion. And it should be free! We pay enough for our rooms. Wi-Fi should be a hygiene factor in 2010.
The ‘Cellar Bar’ – As mentioned in the good bits, it was a nice looking bar and served good drinks, but of the four nights we stayed there, it was only open on one of them. Perhaps that was partly due to the blizzard slowing everything down for a couple of days, but a shame regardless.

Our negative points in no way spoiled our stay. Rather than complaints, they are merely a few small points of feedback, which we hope any good hotel would be keeping any eye out for.

Overall - Our stay at The Bryant Park was fantastic. A really good, clean, modern hotel in a fantastic location, with great, friendly staff. Highly recommended.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jetplane_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Leeds, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 2 January 2011

Excellent service! Great staff. Clean and tidy rooms. Great location.

Fully recommend.

  • Stayed July 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CraigWillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, 4 January 2011
Thank you for your review. I am happy to hear that you enjoyed your stay. I hope during your next visit to New York you stay with us again. If I can ever be of assistance please contact me directly. Have a wonderful New Year! Darren Sumner dsumner@bryantparkhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braunston, United Kingdom
1 review
5 of 5 bubbles Reviewed 31 December 2010

My partner and I stayed at the Bryant for 4 days, arriving late on Christmas Eve. From the start, the staff at the hotel were friendly and helpful. We were celebrating an anniversary and we had been upgraded free of charge to a great 7th floor room with a great view over Bryant Park. We received free strawberries, chocolates, breakfast and champagne! At all times the staff were helpful, calling cabs, helping with recommendations or answering any queries we had. The room was much larger than most other hotels we'd looked at, with a huge bathroom and free Molten Brown toiletries. The bed was very comfortable and we slept well the whole time we were there - even though we were overlooking the park, you barely noticed any of the street sounds. The food on offer by private dining was quick and again served by friendly staff however, it was quite pricey and there wasn't a large range to choose from. I struggled as a vegetarian with only one choice on the menu (this was the same for the city too though suprisingly) so we only used this service once. The rooms could do with free tea/coffee making facilities but this was the only thing I think it lacked! We'd definitely stay at the hotel again.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chellstervul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, 4 January 2011
Thank you for your amazing review. I am so glad you had a great time with us. You offered some great suggestions as well and we will definitely look into them. I hope you had a great New Year and lot's of success in 2011. Looking forward to your return. Darren Sumner dsumner@bryantparkhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brattleboro, Vermont
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 23 December 2010

My husband booked a day's work in NYC and we were lucky enough to be housed at the Bryant Park! I am now completely spoiled and cannot imagine staying at any other hotel in mid-town. We were graciously greeted by Robert, the night manager and upgraded to a park facing room - we did not ask! My husband parked the car at the lot associated with the hotel at 38th (the parking was not as great an experience, but hey, it's New York, that's expected...) and I went up to our room. Beautiful view of the skaters in Bryant Park, comfy bed, unbelievable bath - a call from Robert asking about the room - I'm a happy hotel patron. The staff at our check-out were also lovely, taking care of a billing problem effectively and letting us keep our luggage for a little longer so we could meander unencumbered.

  • Stayed December 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ZeldaBoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westbury
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 22 December 2010

My wife and I stayed here the weekend before Christmas for a quick weekend away. We live nearby (Long Island) and I work 2 blocks away, so we know the area well and wanted to take advantage of the holiday events int he city (Rock Center, ice rink/shops at Bryant Park, saw a concert Friday night, etc). Overall, we loved the hotel. The staff could not have been any more friendly or helpful. Check-in and out was a breeze and everyone who worked there was very helpful. Management gave us a surprise bottle of champagne our first night, which was chilling on ice in our room when we came back. As for the room, we had a suite overlooking the park. We had plenty of room/light and it felt like we had our own apartment. Much roomier than most NYC hotels.

In all, had a great time. I've worked nearby in the city for the last 8 years and always wanted to stay there. Will definitely be back.

Stayed December 2010, travelled as a couple
Helpful?
Thank BaldwinNYWestbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, 23 December 2010
I am so glad we exceeded your expectations, I couldn't wait to share your feedback with the Bryant Park Family. I agree this area is magical especially during the holidays; the park really comes to life. Please don't let another 8 years go by without another visit. If I can ever be of assistance, please let me know. Have a wonderful holiday and new year! Darren Sumner dsumner@bryantparkhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 December 2010

We stayed at the Bryant for our 20-year wedding anniversary and found it to be ideal.

The room was very spacious for a NYC hotel and was very clean with modern decoration and finishing. It was a perfect oasis from the exciting bustle of Manhattan.

The location, on 40th St, was ideal just blocks from Times Square and between 4th and 5th. It is on Bryant Park so that we enjoyed watching the ice skaters when we walked around the park.

The staff were veryful: when we were checking out especially when we left our luggage for a few hours and could could enjoy the area for just a little longer. Well done.

I recommend this hotel highly. A first class hotel in a first class Manhattan location.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobmcgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, 23 December 2010
Happy 20th year anniversary! I am thrilled we were able to create some great memories. Your comments were very nice and we really appreciate your taking the time to share them. Have a wonderful and safe holiday season. Darren Sumner dsumner@bryantparkhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlborough, Massachusetts
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 December 2010

Had a wonderful stay at the Bryant Park Hotel. Free room upgrade, superb staff, wonderful room. I'd definitely stay here again!

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kimbeau17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryantParkHotel, Director of Front Office and Guest Services at The Bryant Park Hotel, responded to this review, 23 December 2010
Thank you so much for your response. The front desk immediately remembered you by the great picture you have on your profile. I hope during your next visit you stay with us again. If I can ever be of assistance, please let me know. Darren Sumner dsumner@bryantparkhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Bryant Park Hotel

Property: The Bryant Park Hotel
Address: 40 West 40th Street, New York City, NY 10018-2602
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in New York City
#6 Romantic Hotel in New York City
#9 Family Hotel in New York City
#9 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Bryant Park Hotel 4*
Number of rooms: 128
Official Description (provided by the hotel):
The Bryant Park Hotel, NYC's Fashion Address is nestled conveniently between 5th and 6th avenue across from the famous Bryant Park and a 5 minute walk to Times Square and 5th Ave shopping. Get a glimpse into the Cellar Bar, home to a number of fashion week parties and well known celebrity haunt. We are now offering free in room wired and wireless internet and Open Bar for all hotel guests, Mon - Fri from 5 -6pm. With casual elegance, pristine rooms and impeccable service. The Bryant Park Hotel staff anxiously awaits your arrival. ... more   less 
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Also Known As:
Bryant Park New York City
Bryant Park Hotel New York

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