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“"I don't know"”

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nyma, the New York Manhattan Hotel
Ranked #321 of 467 Hotels in New York City
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“"I don't know"”
Reviewed 11 October 2013

My husband and I have never been to NYC, so we were already very excited about our brief stay. We had planned an Amtrak train trip from Chicago to NY, spending the night and then taking another train back to Chicago.

We would be in the city for less than 12 hours but knew that we would need a hotel close to Penn Station that was reasonably priced and did not have bed bug issues.

nyma seemed to be the winner on all counts, so we made our reservations.

Upon arrival, AFTER we checked in, while we were waiting for the elevator to our room, we noticed a photocopied sign on the wall, and the same one in the elevator from the city. Oh, look, the hotel's water was scheduled to be turned off for up to 12 hours. Naturally it was on that very night that we were staying there.

Again, we were not told of this at check it or even before by text message or email. The water was scheduled to be shut off by 9pm, at this point it was close to 7.

Our train the next morning was scheduled to leave before 7am, so we would miss out on free breakfast the hotel provided its guests. We figured we had time to shower before meeting up with friends for dinner.

Except that we both spent dinner wondering where in the neighborhood would have public bathrooms for us to use since you know, your water was shut off and YOU DID NOT INFORM ANYONE.

Upon returning from dinner, we talked to the clerks at the front desk and what they told us was astounding.

"I cannot help you." Wait, you expect us to pay quite a bit of money for a really nice hotel, toss up water shut off notices, and then do not offer to either give us a discount or put us up in another location?

What were you telling the rest of the guests in the hotel? Were you telling EVERYONE staying there that they had to find somewhere else to pee and take showers for 12 hours?

And your response to the above? "I do not know". What you did not know what you were going to tell the rest of your guests or you did not know how you were going to handle it?

My husband and I have been in the customer service industry for over 20 years and quite honestly we were both rendered speechless over our treatment. We will not be staying at any of your hotels again.

Oh and one last thing....LOVED the bottle of water you left for us to use. That was real classy.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank KimBHayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Marketing & E-Commerce Associate at nyma, the New York Manhattan Hotel, responded to this review, 17 October 2013
Dear KimBHayes,
Thank you for your review. We sincerely apologize for the situation you had to deal with when you visited New York. We understand the frustration you must have felt. Unfortunately, we had no control over the water situation. We’re sorry if you felt the front desk agents did not handle the situation correctly. They work very hard to ensure that guests have a great stay and are trained to be as friendly and helpful as possible. In this situation, they could not do anything more to help.
We encourage you to give us another chance on your next trip to New York. The overwhelming majority of our guests are very happy with their stay and many become repeat customers. Guests return because of the location, service, and overall value they receive when staying with us. We hope to welcome you again in the future.
Liz from Apple Core Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Stirling, United Kingdom
Level 6 Contributor
126 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 October 2013

Stayed here in September 2013 for 8 nights. Very central location,in the Korean quarter, right behind Empire State Building and a very good price. The only complaint we had was that we were in a room right beside the lift so it was quite noisy but we didnt complaint as we had been put on the penthouse floor so the room was big. Free continental breakfast was ok but the room needs to be bigger as its not enough to cope with the amount of guests as some guests were standing or taking breakfast up to their rooms. New hotel, rooms cleaned daily and towels changed whenever you wanted. Reception staff helpful, also free internet usage at reception and free wifi in the rooms. Also reception area has free tea, coffee and hot chocolate machine.

Would stay here again

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laura m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumbria
Level 5 Contributor
74 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 October 2013

You can see the Empire State from the hotel entrance!
Location is superb, rooms are a little dated but clean and have everything you need.
Free continental breakfast buffet is an added bonus.
Can't fault it for the price!

Room Tip: Higher floors are quieter
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 October 2013

The hotel we had booked cancelled our reservation, and NYMA was able to offer us a great value rate right at the last minute. They had a room ready for us by midday on the day we called. The rooms are huge, spotlessly clean, have massive beds, safes, HD TV, quiet and effective air conditioning, fridges and microwaves. The staff are really friendly and there is also a very helpful concierge on site. The location is amazing - Fifth Avenue, two blocks from Empire State building, with loads of buses and subway stations to choose from. It's in Korea Town so that's the main cuisine on the street (along with Japanese), but you only have to walk a little further to find something else if needed. I would have expected to pay more for a location, service and quality like this. No hesitation in recommending for singles, couples and families.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RobFromLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level 6 Contributor
152 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 October 2013

The nyma formerly known as the Red Roof Manhattan, located in the heart of Koreatown, offers a decent accomodation for good value. Rooms are clean and efficient and have what you need with no fluff. Free continental breakfast, free wifi and cable TV. Great central location close to Broadway and just a short walk to Times Square. Restaurants abound in this neighbourhood so no danger of going hungry. 2 elevators (you may wait during peak periods) and a dedicated lounge on the lobby mezzanine plus a tourist center in the lobby. If you just need a decent place to crash, this does very nicely.

Room Tip: Rooms at back offer no view but are very quiet.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CD R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2013

Affordable hotel at a central location, within short walking distance of Broadway for the theatres and restaurants. Close enough too to the jaw dropping Times Square and all the shopping. The Empire State Building is just around the corner on Fifth Avenue. The hotel is located along the Korean strip so Korean restaurants abound. Next door is a terrific Parisian style bakery which offers the most scrumptious pastries and two doors away is a great Vietnamese restaurant which opens till 5.30am! The hotel staff are helpful and friendly especially Mirela and Alexsa who are at the front desk. Thank you, Alexsa, for offering us the use of your personal phone charger when one was needed urgently.

Room Tip: A room at the back of the building and on a higher floor would definitely be quieter
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applecorehotelsstaff, Marketing & E-Commerce Associate at nyma, the New York Manhattan Hotel, responded to this review, 2 October 2013
Dear Sue C,
Thank your for your review. We’re glad you enjoyed your stay and hope you enjoyed your time in New York City. Our staff works very hard to ensure that our guests are very happy and comfortable during their stay and go out of their way to do so. We will certainly pass along your words of kindness to our staff.
We look forward to welcoming you next time you visit New York.

Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about nyma, the New York Manhattan Hotel

Property: nyma, the New York Manhattan Hotel
Address: 6 W 32nd St, New York City, NY 10001-3802
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#227 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — nyma, the New York Manhattan Hotel 3*
Number of rooms: 171
Official Description (provided by the hotel):
The newly renovated nyma offers clean and elegant accommodations with free wireless Internet access, flat screen TVs, a fitness center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Manhattan Red Roof Inn
Red Roof Inn Manhattan
Red Roof Inn New York City
New York City Red Roof Inn

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