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“W Hotel at Times Square NY”

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W New York - Times Square
Ranked #270 of 469 Hotels in New York City
GreenLeadersSilver level
Reviewed 26 December 2013

Very central location. The lobby is at the 7th floor, where is is often a little crowded and noisy because of the presence of the bar at the same place. The hotel rooms are located above the 7th floor which can be reached by a second elevator. Elevators a quick. The rooms are nice, mine had a wonderful view at Times Square. The window can be blinded for the incoming light, so nice view, but als dark if you wish. No noise from the street was heard. The room is not luxurious but all you need is present. It has a modern outfit. Airco was comfortable. Conclusion: a nice hotel, value for money!

Room Tip: The higher the better
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  • Stayed: December 2013, travelled on business
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1  Thank ype t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded 27 December 2013

Hello and thank you for your valued feedback in regards to your recent experience with us. We truly appreciate your comments and have gladly shared them with our team and we also look forward to welcoming you back to your home-away-from-home in the Big Apple! Anything you need, do not hesitate to reach out as we are here for you 24/7.

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Reviewed 26 December 2013

My Wife and I opted for a pre Christmas weekend in Manhattan. We chose the W as we had expected the "Typical" W experience; Great Service, Incredibly Clean, and Modern / Chic property while still being cozy.

This W pretty much failed at all of them. It's a good thing the common areas are relatively well unlit, as they are showing there age if you really look at them closely (I.e. behind the check in desk, etc.). The room furnishings are definitely showing their age - the leather chaise lounge in the room was so cracked and used it was not useable, but worked well as a suitcase stand. The accent pillow and blanket in the room were stained and looked very well abused - I've had better furnishings and cleaner items like that in much lower end hotels.

The bathroom had dirt on the ceiling, and was also much more worn than expected. The stainless steel vanity didn't look like it had been properly cleaned in a while, and underneath of it was certainly in need of a good cleaning as opposed to the basic wipe that they likely get on a regular basis.

We had some issues with the air conditioning, which were resolved after 3 calls to the front desk in two days....

The service was average and in now way "wowed" me.

Location is no doubt great, but there are a massive number of hotels within the same area that I have had better experiences at previously. Overall I was pretty disappointed as this stay did not at all live up to my expectations and definitely not worth the amount of points in cost me to stay there for the 3 nights.

  • Stayed: December 2013, travelled as a couple
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2  Thank CameronPike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, General Manager at W New York - Times Square, responded to this reviewResponded 31 December 2013

Thank you for your honest and balanced feedback and we truly appreciate your review. Rest assured your comments have since been reviewed and immediately addressed as we are always looking to improve our guest experience. I have also since personally reached out to you in order to follow up and I look forward to personally addressing your feedback. Thank you once again for your candor and we look forward to welcoming you back in future and ensuring you have a wonderful W Experience.

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Reviewed 25 December 2013

My partner wanted to stay at Times Square this time so opted for the W because its modern, cool, and trendy. So, yes the hotel was just that, but not too practical. To reach your room you have to go through two different elevators, one from the street level to the lobby/"livingroom"...and then another to your room, so when there is a lot of people its crowded 2X...the elevators themselves are so dark that you have too lean in very close to see what floor your going...could help if these were illuminated. The room was just ok for a W, and you are in Times Square so its noisy!! But expected. Service was ok, but overall, for a W, just ok, nothing special.

Stayed: December 2013, travelled as a couple
1  Thank EJT80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this reviewResponded 26 December 2013

Hello,

We are glad that you choose to stay with us at the W Times Square. Thank you for your feedback we will definitely work on fixing the issues that you encountered. Hopefully you can stay with us again sometime in the future and we can surpass your expectations and ensure that you have a better experience.

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Reviewed 25 December 2013

If you want location this hotel is perfect! We were able to walk to everything, I would say easily except for the massive crowds around TS which is not the hotel's fault! The hotel bar is fun and a nice alternative when you don't want to fight the crowds. The rooms are small but what I would expect for most hotels in NYC. Comfortable stay in a great location with good service, just what we expected from the W!

Stayed: December 2013, travelled as a couple
Thank TPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this reviewResponded 26 December 2013

Hello,

We are happy that you enjoyed your experience with us and look forward to having you stay with us in the future.

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Reviewed 23 December 2013

Let's start with the obvious: the location can't be beat. This is why you stay at the W in Times Square. You don't do it for the luxurious bath tub (there isn't one) or the spacious room (no on that front as well). You're not expecting a quiet, well-appointed room or an on-site spa. And, if you were expecting a great view, you may be disappointed, as most of the rooms overlook the Hilton (but you can also see the Church of Scientology!)

All of that aside, if you're just looking for a place to lay your head in the middle of the city, it's a wonderful location.

  • Stayed: August 2013, travelled on business
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Thank Evn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this reviewResponded 24 December 2013

Hello there! Thank you for your candor as we truly appreciate our guests’ comments. I’m sorry to hear that you were not fully satisfied with your stay with us. Our rooms with a king bed only offer showers but we also have our rooms with two double beds that have a tub; I apologize that it was not offer to you. Our location is certainly one of our main attractions but I truly hope that you would give us another opportunity to enjoy the W Experience. We have corner rooms which offer wonderful panoramic views of either the Hudson River or Times Square and should you decide to give us another chance, we can ensure that you experience one of those rooms. Please feel free to connect with us prior to your arrival and we’ll ensure you have a much more positive experience with us!

All the best,

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Reviewed 20 December 2013

Location of course and the typical W artsy aspects are great. Walking distance to shows, shopping and all Christmasy sort of things at this time of year. Overall good - but typical to a city rooms a bit small...might expolore other boutique hotels before staying here again - on the other hand - a good deal would bring me back.

Room Tip: The higher up the better!
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  • Stayed: December 2013, travelled with friends
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Thank TRAVELISNOTWORK2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Manager at W New York - Times Square, responded to this reviewResponded 24 December 2013

Thank you for taking the time to share your experience with us! We certainly have an unbeatable location and being just steps from shows, shopping and other main attractions are part of our charm. I’m sorry to hear that you were not fully satisfied with the size of our rooms but I am glad to hear that in overall you enjoyed staying with us. Throughout the year, we do offer great promotions so please check our website and keep us in mind for your next visit. And should you have any special requests, please do not hesitate to connect with us prior your arrival!
All the best,

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Reviewed 20 December 2013

What a fantastic hotel to stay in, my fiance and i stayed in teh W at times square earlier this year, the staff were lovely and the interior is beautiful , rooms are great also.
the is situated to the right of TKTS on times square so its very handy .
My fiance and i also went to the bar one night and we had a great time, the dj was great and people were dancing , also spotted a few premier league players from england staying at the hotel.

  • Stayed: June 2013, travelled as a couple
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1  Thank daisyd82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this reviewResponded 3 January 2014

Thank you for your wonderful words in regards to your stay with us and we are delighted we were able to provide you with all the makings of a great experience! We look forward to welcoming you back to the heart of the Big Apple and anything you need, we are here for you 24/7!

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Additional Information about W New York - Times Square

Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#149 Business Hotel in New York City
#181 Luxury Hotel in New York City
#214 Family Hotel in New York City
#218 Romantic Hotel in New York City
Price Range: £180 - £514 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Official Description (provided by the hotel):
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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